Senior Vice President, Client Service Executive

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    "ExternalDescriptionStr": "<p class=\"c47\" style=\"margin-left: 0in;\"><span style=\"font-family: Aptos, sans-serif;\"><span class=\"c141\"><strong>Senior Vice President, Client Service Executive&nbsp;</strong></span></span></p><p><span>At BNY, our culture allows us to run our company better and enables employees’ growth and success.&nbsp;</span><span lang=\"EN-GB\">As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.</span></p><p><span lang=\"EN-GB\">Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.</span></p><p><span>We’re seeking a future team member for the role of Service Delivery Manager to join our BNY Data &amp; Analytics team. This role is located in Boston</span></p><p><span>In this role, you’ll make an impact in the following ways:&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li><span>Act as the primary client contact for service delivery, ensuring alignment with agreed project needs and operational requirements</span></li><li><span>Manage the end-to-end delivery of services, including monitoring service levels, resolving issues, and coordinating with internal teams to meet client expectations</span></li><li><span>Drive continuous improvement by identifying opportunities to enhance processes, efficiency, and client satisfaction</span></li><li><span>Serve as the escalation point for client concerns, ensuring timely resolution and proactive communication</span></li></ul><p style=\"margin-left: 0.5in;\">&nbsp;</p><p><span>To be successful in this role, we’re seeking the following:&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li><span>Bachelor’s degree in Business, Information Technology, or a related field (or equivalent work experience), 7-10 years experience</span></li><li><span>Proven experience in service delivery management, client relationship management, or project management within a technology or managed services environment</span></li><li><span>Strong understanding of Data &amp; Analytics operational models, with the ability to translate technical issues into business terms for clients</span></li><li><span>Demonstrated success in managing escalations and influencing cross-functional teams to achieve service excellence</span></li><li><span>Experience in leading and mentoring teams, fostering a culture of accountability, collaboration, and continuous improvement</span></li></ul><p><span>At BNY, our culture speaks for itself, check out the latest BNY news at:</span></p><p style=\"margin-bottom: 0in;\"><a href=\"https://www.bny.com/corporate/global/en/about-us/newsroom.html\"><span>BNY Newsroom</span></a></p><p style=\"margin-bottom: 0in;\"><a href=\"https://www.linkedin.com/company/bnyglobal/posts/?feedView=all\"><span>BNY LinkedIn&nbsp;</span></a></p><p style=\"margin-bottom: 0in;\">&nbsp;</p><p><span>&nbsp;Here’s a few of our recent awards:&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white; color: rgb(34, 34, 34); line-height: normal; margin-bottom: 0in;\"><span>America’s Most Innovative Companies, Fortune, 2025</span></li><li style=\"background-color: white; color: rgb(34, 34, 34); line-height: normal; margin-bottom: 0in;\"><span>World’s Most Admired Companies, Fortune 2025</span></li><li style=\"background-color: white; color: rgb(34, 34, 34); line-height: normal; margin-bottom: 0in;\"><span>“Most Just Companies”, Just Capital and CNBC, 2025</span></li></ul><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><br><span style=\"color: rgb(34, 34, 34);\"><span lang=\"EN\">Our Benefits and Rewards:</span></span></p><p style=\"margin-bottom: 0in;\"><span lang=\"EN-GB\">BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.&nbsp;</span></p><p style=\"margin-bottom: 0in;\">&nbsp;</p><p style=\"margin-bottom: 0in;\"><span style=\"color: rgb(34, 34, 34);\"><span lang=\"EN\">BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.</span></span><br><br><br>BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $104,000 and $190,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.&nbsp;<br>This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.</p>",
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