MOA - Ava EMR Support Specialist (Ontario)

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    "departmentLabel": "Customer Success",
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    "datePosted": "2026-05-22",
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    "description": "<p><span style=\"color: rgb(103, 92, 211); font-size: 18pt\">About Ava Industries</span></p>\n<p><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">At Ava Industries, we’re transforming healthcare delivery by empowering providers with innovative tools that strengthen patient interactions. Our state-of-the-art, cloud-based EMR (Electronic Medical Records) software—designed by family doctors specifically for primary care providers—prioritizes user-friendly design and efficient patient management. We believe that technological innovation can address the challenges of healthcare delivery and restore joy to the practice of medicine.</span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">As the fastest-growing EMR company in Western Canada, we’re building a fully remote team across the country, with our headquarters in Calgary, AB. Our team embodies our core values of innovation, transparency, adaptability and cooperation in providing timely solutions for our clients. We foster a collaborative and innovative environment with a strong company culture that values work-life balance and a shared passion for making a positive impact on healthcare.  If you’re looking to join a team that embraces challenge, values continuous innovation, and appreciates your contributions, we’d love to hear from you!</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(103, 92, 211); font-size: 18pt\">Who We Are Looking For</span></p>\n<p><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">We are seeking a highly motivated and experienced individual with a background in both Medical Office Administration (MOA) and customer service, ready to transition their skills into a rewarding career as a Customer Support Analyst and Trainer. <span style=\"font-weight: bold\">This role is ideal for an MOA, clinic receptionist, medical admin, or healthcare office professional who knows clinic workflows and wants to move into EMR software support and customer training. </span>Experience in customer service or hospitality is a great asset, Ava values people who know how to create exceptional experiences. In this role, you will be the primary point of contact for our valued customers, providing exceptional support and training on Ava Industries’ EMR software. You will have the opportunity to make a real difference in the healthcare industry by empowering clinics to optimize their workflows and enhance patient care.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">This is a full-time, permanent position with the flexibility of working remotely from the Greater Toronto Area. While the role is primarily remote, occasional travel may be required for company meetings or client site visits. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Ava’s Customer Support hours will align with core operating hours of 8:00 AM to 6:00 PM MST, Monday through Friday, while also meeting OntarioMD’s requirements for extended support hours of 8:00 AM to 8:00 PM ET, Monday through Friday, and 8:00 AM to 4:00 PM ET on Saturdays.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(103, 92, 211); font-size: 18pt\">What You'll Do</span></p>\n<ul>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Provide exceptional customer support to clients via phone and email</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Troubleshoot software issues and provide effective solutions</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Deliver comprehensive training to new and existing users on Ava, both remotely and occasionally in-person</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Develop and maintain customer-facing resources, including user guides, training manuals, and video tutorials</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Collaborate with the development team to identify and report software bugs and areas for improvement</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Stay up-to-date on the latest features and updates to Ava EMR</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Deliver detailed messaging to our customers on the latest releases, including updating Ava’s website</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Contribute to the ongoing improvement of our Customer Support processes</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(103, 92, 211); font-size: 18pt\">What You'll Bring</span></p>\n<ul>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Required minimum 2 years of experience as an MOA in a medical office or hospital setting</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Experience in hospitality or customer service is considered an asset and will be highly valued.</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Exceptional interpersonal, verbal, and written communication skills with the ability to build rapport with customers</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Ability to problem-solve issues and find solutions effectively</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Proven ability to train individuals in a clear and concise manner</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Highly organized with meticulous attention to detail</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Proficiency in Google Workspace and experience creating documents, spreadsheets, and presentations</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Strong understanding of medical terminology and clinical workflows.</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Proficiency and understanding with Ontario systems (ie:  Ontario Health, OntarioMD, ConnectingOntario ClinicalViewer, OLIS, HRM, DHDR, MCEDT)</span><br></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Familiarity with relevant legislation, including PIPEDA and FOIP</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Self-motivated with a strong work ethic and a passion for continuous learning</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(103, 92, 211); font-size: 18pt\">Benefits of Joining Ava Industries</span></p>\n<ul>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Competitive salary</span><br></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Health Benefits &amp; Health Spending Account</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">4 weeks vacation + 1 week between December 25th to Jan 1st</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Enjoy a flexible, remote work environment that prioritizes work-life balance</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Make a real difference in the healthcare industry</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Be part of a dynamic and supportive team, with a strong emphasis on culture</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Opportunities for professional growth and development</span></li>\n</ul>\n<p><span style=\"color: rgb(112, 110, 119); font-size: 12pt\"><br></span><span style=\"color: rgb(103, 92, 211); font-size: 18pt\">To Apply</span></p>\n<p><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Please submit your resume and cover letter.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(103, 92, 211); font-size: 18pt\">Additional Requirements</span></p>\n<ul>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Proof of education and a minimum of 2 professional references are required.</span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Access to a vehicle as needed. </span></li>\n<li><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Remote work and clinic site visits. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">--</span></p>\n<p><em><br></em></p>\n<p><em><span style=\"color: rgb(112, 110, 119); font-size: 12pt\">Ava Industries Ltd. is dedicated to fostering a workplace that embraces diversity, equity, and inclusion. We welcome and encourage applications from qualified individuals of all backgrounds. We are committed to providing equal opportunities and accommodations to all candidates and employees. That is simply who we are. If you require accommodation at any stage of the recruitment process, please let us know, and we will work with you to meet your needs. We sincerely appreciate your interest in this opportunity and thank you for responding. Ava Industries will only contact those candidates being considered for an interview. By submitting your resume, you agree to Ava Industries sharing your information with those representatives of the organization responsible for the hiring process. Ava Industries will keep your resume on file and protect your personal information in accordance with governing privacy legislation.</span></em></p>\n<p><br></p>",
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