Home › Companies › Routeware, Inc. › IT Technician 1
IT Technician 1
Routeware, Inc. · Portland, OR, United States · On Site · Deleted · $47,000–$53,000 / year · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Routeware, Inc. |
| Title | IT Technician 1 |
| Normalized title | - |
| Department / team | 520-IT |
| Location | Portland, OR, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $47,000–$53,000 / year |
| Status | deleted |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-05-12 / 2026-05-29 |
| Changed / last seen | 2026-06-03 / 2026-06-01 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Routeware, Inc.. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Portland. | Open |
| Department jobs | Active postings in 520-IT. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Routeware, Inc. |
| Source | 767a5526-9ee1-40ed-9211-98d65c99b7ad |
| ATS provider | Rippling ATS |
Description
company
About Routeware, Inc.
Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.
Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.
Our Mission:
Transform waste collection to drive a better future for generations to come. Our Values:
Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead. Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment. Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.
role
RESPONSIBILITIES & DUTIES
Help Desk & End User Support
Serve as the first point of contact for incoming IT support requests via phone, email, ticketing system, or in-person Troubleshoot and resolve Tier 1 issues; escalate complex or unresolved issues to Tier 2/3 support as appropriate Provide courteous, professional support to users of varying technical skill levels Account & Access Management
Create, modify, disable, and delete user accounts in Microsoft 365, and other identity management platforms Manage user permissions and group memberships in accordance with the principle of least privilege Process onboarding and offboarding requests to ensure timely provisioning and deprovisioning of access Reset passwords and manage MFA enrollment for end users Hardware Management
Receive, configure, image, and deploy both Windows and Apple laptops Maintain an accurate inventory of all hardware assets, including tracking assignments, warranties, and lifecycle status through use of an MDM Perform routine hardware inspections, cleaning, and preventive maintenance Troubleshooting & Technical Support
Diagnose and resolve issues related to operating systems (Windows/macOS), office productivity software, printers, and network connectivity Support users with VPN, remote desktop, and remote access tools Assist with software installations, updates, patches, and license management Document troubleshooting steps and resolutions in the knowledge base to support future issue resolution
QUALIFICATIONS
Education & Experience
High school diploma or equivalent required; Associate's degree in Information Technology, Computer Science, or a related field preferred 1+ year of experience in a help desk, IT support, or technical services role preferred; internship or lab experience considered Technical Skills
Working knowledge of Windows 10/11 and macOS operating systems Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) Basic understanding of Active Directory and user account management Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar) Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN) Ability to image, configure, and deploy endpoint devices Certifications (Preferred)
CompTIA A+ CompTIA Network+ Microsoft 365 Fundamentals (MS-900) ITIL Foundation
BENEFITS
Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) Paid parental leave Medical and Dependent FSA 401K match Unlimited PTO Ten company holidays 1 Volunteer day Summer Friday's
Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Full job record
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| Provider | rippling |
| Provider Job Key | 0ef714ee-8c4c-447f-b9b5-a91f14f2db39 |
| Title | IT Technician 1 |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Portland, OR, United States |
| Department | 520-IT |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | OR |
| City | Portland |
| Salary Raw | USD 47000-53000 YEAR |
| Salary Min | 47,000 |
| Salary Max | 53,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://ats.rippling.com/routeware-careers/jobs/0ef714ee-8c4c-447f-b9b5-a91f14f2db39 |
| Apply URL | https://ats.rippling.com/routeware-careers/jobs/0ef714ee-8c4c-447f-b9b5-a91f14f2db39 |
| First Seen At | 2026-05-29 07:13:02Z |
| Last Seen At | 2026-06-01 10:36:29Z |
| Last Checked At | 2026-06-03 12:16:21Z |
| Last Changed At | 2026-06-03 12:16:21Z |
| Inactive At | 2026-06-03 12:16:21Z |
| Source Posted At | 2026-05-12 14:41:27Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=rippling/board=routeware-careers/date=2026-06-01/2026-06-01T10-36-29-227Z-d063cce7067a6237913eca42397b0be04214bc93b24dc99ab0765ec2fd6b9428.json |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">RESPONSIBILITIES & DUTIES</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Help Desk & End User Support</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Serve as the first point of contact for incoming IT support requests via phone, 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style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Account & Access Management</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Create,</span><span style=\"white-space:pre-wrap;\"> </span><span style=\"font-size:11pt;white-space:pre-wrap;\">modify, disable, and</span><span style=\"white-space:pre-wrap;\"> </span><span style=\"font-size:11pt;white-space:pre-wrap;\">delete</span><span style=\"white-space:pre-wrap;\"> </span><span style=\"font-size:11pt;white-space:pre-wrap;\">user accounts in 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style=\"font-size:11pt;white-space:pre-wrap;\">Maintain</span><span style=\"white-space:pre-wrap;\"> </span><span style=\"font-size:11pt;white-space:pre-wrap;\">an accurate</span><span style=\"white-space:pre-wrap;\"> </span><span style=\"font-size:11pt;white-space:pre-wrap;\">inventory of all hardware assets, including tracking assignments, warranties, and lifecycle status through use of an MDM</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Perform routine hardware inspections, cleaning, and preventive maintenance</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 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style=\"font-size:11pt;white-space:pre-wrap;\">Document troubleshooting steps and resolutions in the knowledge base to support future issue resolution</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">QUALIFICATIONS</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Education & Experience</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">High school diploma or equivalent required;</span><span style=\"white-space:pre-wrap;\"> </span><span style=\"font-size:11pt;white-space:pre-wrap;\">Associate's degree in Information Technology, Computer Science, or a related field preferred</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">1+ year of experience in a help desk, IT support, or technical services role preferred; internship or lab experience considered</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Technical Skills</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Working knowledge of Windows 10/11 and macOS operating systems</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 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style=\"font-size:11pt;white-space:pre-wrap;\">Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar)</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN)</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Ability to image, configure, and deploy endpoint devices</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Certifications (Preferred)</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">CompTIA A+</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">CompTIA Network+</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Microsoft 365 Fundamentals (MS-900)</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">ITIL Foundation</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">BENEFITS</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Paid parental leave</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Medical and Dependent FSA</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">401K match</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Unlimited PTO</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Ten company holidays</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">1 Volunteer day</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Summer Friday's</span><br><br><i><em style=\"font-size:12pt;white-space:pre-wrap;\">Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.</em></i></li></ul>",
"company": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About Routeware, Inc.</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br><span style=\"white-space:pre-wrap;\">Our Mission:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><i><b><strong style=\"font-size:12pt;font-style:italic;white-space:pre-wrap;\">Transform</strong></b></i><i><em style=\"font-size:12pt;white-space:pre-wrap;\"> waste collection to </em></i><i><b><strong style=\"font-size:12pt;font-style:italic;white-space:pre-wrap;\">drive</strong></b></i><i><em style=\"font-size:12pt;white-space:pre-wrap;\"> a better future for generations to come.</em></i></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">Our Values:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Adaptability - </span><i><em style=\"font-size:12pt;white-space:pre-wrap;\">The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.</em></i></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Mission-driven - </span><i><em style=\"font-size:12pt;white-space:pre-wrap;\">At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.</em></i></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><span style=\"white-space:pre-wrap;\">Human-first - </span><i><em style=\"font-size:12pt;white-space:pre-wrap;\">While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.</em></i></li></ul>"
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