Home › Companies › CF79F425A60F4CDEEE5CD17099BFD50D › Patient Services Representative
Patient Services Representative
CF79F425A60F4CDEEE5CD17099BFD50D · 637 Washington Street - Boston, MA 02124; 637 Washington Street, Boston, MA, 2124, USA · On Site · Active · $20–$28 / hour · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | CF79F425A60F4CDEEE5CD17099BFD50D |
| Title | Patient Services Representative |
| Normalized title | - |
| Department / team | - |
| Location | Boston, MA, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $20–$28 / hour |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-05-07 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-22 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from CF79F425A60F4CDEEE5CD17099BFD50D. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Boston. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | CF79F425A60F4CDEEE5CD17099BFD50D |
| Source | a1271aee-9705-48b5-aaff-e7cfa448fb6c |
| ATS provider | Paycom ATS |
Description
Description
Codman Square Health Center is a Federally Qualified Health Center serving a diverse community in Dorchester, MA, and surrounding neighborhoods. CSHC offers a full continuum of services such as primary care, urgent care, behavioral health, care management, nutrition, family planning, optometry, dentistry, laboratory, pharmacy, radiology, and medical specialties including HIV care, substance use treatment, Hepatitis C, OB-GYN, Nephrology, and Cardiology alongside an on-site STI clinic.
CSHC is a teaching institution with academic affiliations at Boston University School of Medicine and Boston Medical Center, and a member of the Boston Accountable Care Organization. Our mission is to be our community's first choice for comprehensive, holistic, and integrated services, and to empower individuals to lead healthy lives and build thriving communities.
Position Summary:
The Patient Service Representative (PSR I) reports to the Department’s Practice Supervisor and works within the assigned Clinical Area. The PSR I is responsible for performing tasks that directly support Health Center’s front-end revenue cycle management functions and clinic administrative processes.
The PSR I is required to provide excellent customer service for patients, staff and providers alike, and to ensure a positive patient experience for Codman Square Health Center’s patients and their families.
The PSR I must have a solid knowledge of medical insurance terminology, good verbal and written communication skills, as well as the ability to effectively prioritize and manage their work.
All PSR I staff will be trained on the Codman Square Health Center’s specific requirements and workflows and expected to adhere to all standards and protocols.
Primary Responsibilities:
Responsible for welcoming all patients by smiling and establishing eye contact with patients.
Responsible for monitoring the waiting rooms, coordinate with clinical staff to notify patients of any delays.
Responsible for performing patient Check In functions, incl. registration, insurance verification, collecting required co-pays or other payments, administering the sliding scale discount program, and ‘arriving’ patients for their appointments in the EHR.
Responsible for explaining to patients/parents/guardians their responsibilities ( i.e. arrival and appointment times, form requirements, payment expectations, late and cancellation policy)
Responsible for entering accurate patient data, telephone encounters, referrals, forms and prescription requests into the Electronic Health Record (EHR).
Responsible for assisting patients with completing / collecting pre-visit, consent and other forms; processing patient forms, letters or obtaining prescription request information from patients.
Responsible for assisting patients with appointment scheduling – whether within or across Codman Square Health Center departments.
Responsible for promoting Patient Portal.
Responsible for performing patient Check Out, incl. scheduling follow up appointments, specialist appointments, assisting and educating patients on referral process.
Responsible for performing patient pre-registration.
Responsible for scheduling same day and follow up appointments, conducting appointment reminder calls, putting patients on recall list, processing patient no shows and cancellations, and performing end of day reconciliations.
Responsible for coordinating transfer of patients from clinics and Urgent Care.
Responsible for effectively managing in basket patient related messages in timely manner.
Must use sound judgment to determine when and to whom to escalate issues to ensure resolution.
Must adhere to HIPAA and protect the confidentiality and sensitivity of patient information.
Must meet service level expectations and identified key performance indicators.
Must meet or exceed call volume, pre-registration and insurance verification productivity and accuracy expectations
Ensure workstation, patient waiting room and common areas are kept clean.
Required to follow standard operating policies and procedures, while delivering expedient, professional responses to patients’ inquires and concerns.
Must attend staff meetings and training, as needed
Other duties and/or other departments/locations as applies.
Qualifications
Qualifications & Skills:
High school diploma or GED required.
A minimum of 1 year experience in a medical/clinical office environment or Health or Dental insurance industry required.
Previous customer service background required.
Haitian Creole or Spanish preferred
Excellent customer service and interpersonal skills.
Ability to interact with diverse patient population.
Solid computer literacy; ability to multitask, organize and prioritize one’s own work.
Solid understanding of medical insurance terminology.
Previous experience and knowledge of Community Health Center Or Hospital patient registration systems, insurance eligibility verification systems ( i.e. MMIS, WebMD, Trizetto, NEHEN).
Solid knowledge of insurance plans, concepts and terms.
Expected to stay abreast of scheduling rules, health care insurance changes and referral requirements.
Ability to quickly learn new systems and tasks; work as a team member and independently.
Ability to work in a fast pace environment.
Ability to listen well and devote full attention to patients and medical professionals alike.
Ability to be compassionate, caring, and to remain calm, even under the most stressful of situations
Physical Requirements:
Must be able to stand or sit for prolonged periods (at least 50% of the time)
Ability to lift up to 25 pounds and load onto shelves
Visual acuity sufficient for frequent reading and computer use
Full job record
| Job ID | 19183dbe7d5f3f6fbaa149ef67fbf732d397fa3f |
| Org ID | c555f9fb-fa51-4844-a2e6-fc89f4202eb9 |
| Source ID | a1271aee-9705-48b5-aaff-e7cfa448fb6c |
| Board ID | a1271aee-9705-48b5-aaff-e7cfa448fb6c |
| Provider | paycom |
| Provider Job Key | 274490 |
| Title | Patient Services Representative |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | 637 Washington Street - Boston, MA 02124; 637 Washington Street, Boston, MA, 2124, USA |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | MA |
| City | Boston |
| Salary Raw | $20.00 - $28.00 Hourly |
| Salary Min | 20 |
| Salary Max | 28 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=274490&clientkey=CF79F425A60F4CDEEE5CD17099BFD50D |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=274490&clientkey=CF79F425A60F4CDEEE5CD17099BFD50D |
| First Seen At | 2026-05-31 19:07:22Z |
| Last Seen At | 2026-06-22 10:09:19Z |
| Last Checked At | 2026-06-22 10:09:19Z |
| Last Changed At | 2026-05-31 19:07:22Z |
| Inactive At | — |
| Source Posted At | 2026-05-07 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=CF79F425A60F4CDEEE5CD17099BFD50D/date=2026-06-22/2026-06-22T10-09-17-335Z-b341ed8ec6bf8f95af0a615556c4a54b954b85b6c9b4d9f1d31a14d5077b5d61.json |
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"description": "<p><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"color:black\">Codman Square Health Center is a Federally Qualified Health Center serving a diverse community in Dorchester, MA, and surrounding neighborhoods. CSHC offers a full continuum of services such as primary care, urgent care, behavioral health, care management, nutrition, family planning, optometry, dentistry, laboratory, pharmacy, radiology, and medical specialties including HIV care, substance use treatment, Hepatitis C, OB-GYN, Nephrology, and Cardiology alongside an on-site STI clinic.</span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"color:black\">CSHC is a teaching institution with academic affiliations at Boston University School of Medicine and Boston Medical Center, and a member of the Boston Accountable Care Organization. Our mission is to be our community's first choice for comprehensive, holistic, and integrated services, and to empower individuals to lead healthy lives and build thriving communities.</span></span></span></p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"vertical-align:baseline\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"font-family:"Times New Roman",serif\">Position Summary:</span></span></b></span></span></span></span></p>\r\n\r\n<p style=\"margin-top:16px; margin-bottom:16px\"><span style=\"font-size:11pt\"><span style=\"background:white\"><span style=\"line-height:16.5pt\"><span style=\"vertical-align:top\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"color:black\">The Patient Service Representative (PSR I) reports to the Department’s Practice Supervisor and works within the assigned Clinical Area. The PSR I is responsible for performing tasks that directly support Health Center’s front-end revenue cycle management functions and clinic administrative processes.<br />\r\nThe PSR I is required to provide excellent customer service for patients, staff and providers alike, and to ensure a positive patient experience for Codman Square Health Center’s patients and their families. </span></span></span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-top:16px; margin-bottom:16px\"><span style=\"font-size:11pt\"><span style=\"background:white\"><span style=\"line-height:16.5pt\"><span style=\"vertical-align:top\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"color:black\">The PSR I must have a solid knowledge of medical insurance terminology, good verbal and written communication skills, as well as the ability to effectively prioritize and manage their work.</span></span></span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-top:16px; margin-bottom:16px\"><span style=\"font-size:11pt\"><span style=\"background:white\"><span style=\"line-height:16.5pt\"><span style=\"vertical-align:top\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"color:black\">All PSR I staff will be trained on the Codman Square Health Center’s specific requirements and workflows and expected to adhere to all standards and protocols. </span></span></span></span></span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"vertical-align:baseline\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"font-family:"Times New Roman",serif\">Primary Responsibilities:</span></span></b></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Responsible for welcoming all patients by smiling and establishing eye contact with patients.</span></span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Responsible for monitoring the waiting rooms, coordinate with clinical staff to notify patients of any delays.</span></span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Responsible for performing patient Check In functions, incl. registration, insurance verification, collecting required co-pays or other payments, administering the sliding scale discount program, and ‘arriving’ patients for their appointments in the EHR. </span></span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Times New Roman",serif\">Responsible for explaining to patients/parents/guardians their responsibilities ( i.e. arrival and appointment times, form requirements, payment expectations, late and cancellation policy) </span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Responsible for entering accurate patient data, telephone encounters, referrals, forms and prescription requests into the Electronic Health Record (EHR).</span></span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Responsible for assisting patients with completing / collecting pre-visit, consent and other forms; processing patient forms, letters or obtaining prescription request information from patients.</span></span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Responsible for assisting patients with appointment scheduling – whether within or across Codman Square Health Center departments.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Responsible for promoting Patient Portal.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Responsible for performing patient Check Out, incl. scheduling follow up appointments, specialist appointments, assisting and educating patients on referral process.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Responsible for performing patient pre-registration.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Responsible for scheduling same day and follow up appointments, conducting appointment reminder calls, putting patients on recall list, processing patient no shows and cancellations, and performing end of day reconciliations.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Responsible for coordinating transfer of patients from clinics and Urgent Care.</span></span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Times New Roman",serif\">Responsible for effectively managing in basket patient related messages in timely manner. </span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Must use sound judgment to determine when and to whom to escalate issues to ensure resolution.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Must adhere to HIPAA and protect the confidentiality and sensitivity of patient information. </span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Must meet service level expectations and identified key performance indicators.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Must meet or exceed call volume, pre-registration and insurance verification productivity and accuracy expectations</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Ensure workstation, patient waiting room and common areas are kept clean. </span></span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Required to follow standard operating policies and procedures, while delivering expedient, professional responses to patients’ inquires and concerns.</span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Must attend staff meetings and training, as needed</span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:-1.85in -1.6in -1.1in -.6in -.55in -.1in .4in .9in 1.4in 1.9in 2.4in 2.9in 3.4in 3.9in 4.15in\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"font-family:"Times New Roman",serif\">Other duties and/or other departments/locations as applies.</span></span></b></span></span></span></span></p>\r\n",
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CSHC offers a full continuum of services such as primary care, urgent care, behavioral health, care management, nutrition, family planning, optometry, dentistry, laboratory, pharmacy, radiology, and medical specialties including HIV care, substance use treatment, Hepatitis C, OB-GYN, Nephrology, and Cardiology alongside an on-site STI clinic.\\r\\n\\r\\nCSHC is a teaching institution with academic affiliations at Boston University School of Medicine and Boston Medical Center, and a member of the Boston Accountable Care Organization. Our mission is to be our community's first choice for comprehensive, holistic, and integrated services, and to empower individuals to lead healthy lives and build thriving communities.\\r\\n\\r\\nPosition Summary:\\r\\n\\r\\nThe Patient Service Representative (PSR I) reports to the Department’s Practice Supervisor and works within the assigned Clinical Area. The PSR I is responsible for performing tasks that directly support Health Center’s front-end revenue cycle management functions and clinic administrative processes.\\r\\nThe PSR I is required to provide excellent customer service for patients, staff and providers alike, and to ensure a positive patient experience for Codman Square Health Center’s patients and their families. \\r\\n\\r\\nThe PSR I must have a solid knowledge of medical insurance terminology, good verbal and written communication skills, as well as the ability to effectively prioritize and manage their work.\\r\\n\\r\\nAll PSR I staff will be trained on the Codman Square Health Center’s specific requirements and workflows and expected to adhere to all standards and protocols. \\r\\n\\r\\nPrimary Responsibilities:\\r\\n\\r\\n\\r\\n\\tResponsible for welcoming all patients by smiling and establishing eye contact with patients.\\r\\n\\tResponsible for monitoring the waiting rooms, coordinate with clinical staff to notify patients of any delays.\\r\\n\\tResponsible for performing patient Check In functions, incl. registration, insurance verification, collecting required co-pays or other payments, administering the sliding scale discount program, and ‘arriving’ patients for their appointments in the EHR. \\r\\n\\tResponsible for explaining to patients/parents/guardians their responsibilities ( i.e. arrival and appointment times, form requirements, payment expectations, late and cancellation policy) \\r\\n\\tResponsible for entering accurate patient data, telephone encounters, referrals, forms and prescription requests into the Electronic Health Record (EHR).\\r\\n\\tResponsible for assisting patients with completing / collecting pre-visit, consent and other forms; processing patient forms, letters or obtaining prescription request information from patients.\\r\\n\\tResponsible for assisting patients with appointment scheduling – whether within or across Codman Square Health Center departments.\\r\\n\\tResponsible for promoting Patient Portal.\\r\\n\\tResponsible for performing patient Check Out, incl. scheduling follow up appointments, specialist appointments, assisting and educating patients on referral process.\\r\\n\\tResponsible for performing patient pre-registration.\\r\\n\\tResponsible for scheduling same day and follow up appointments, conducting appointment reminder calls, putting patients on recall list, processing patient no shows and cancellations, and performing end of day reconciliations.\\r\\n\\tResponsible for coordinating transfer of patients from clinics and Urgent Care.\\r\\n\\tResponsible for effectively managing in basket patient related messages in timely manner. \\r\\n\\tMust use sound judgment to determine when and to whom to escalate issues to ensure resolution.\\r\\n\\tMust adhere to HIPAA and protect the confidentiality and sensitivity of patient information. \\r\\n\\tMust meet service level expectations and identified key performance indicators.\\r\\n\\tMust meet or exceed call volume, pre-registration and insurance verification productivity and accuracy expectations\\r\\n\\tEnsure workstation, patient waiting room and common areas are kept clean. \\r\\n\\tRequired to follow standard operating policies and procedures, while delivering expedient, professional responses to patients’ inquires and concerns.\\r\\n\\tMust attend staff meetings and training, as needed\\r\\n\\r\\n\\r\\nOther duties and/or other departments/locations as applies.\\r\\nQualificationsQualifications & Skills:\\r\\n\\r\\n\\r\\n\\tHigh school diploma or GED required.\\r\\n\\tA minimum of 1 year experience in a medical/clinical office environment or Health or Dental insurance industry required. \\r\\n\\tPrevious customer service background required.\\r\\n\\tHaitian Creole or Spanish preferred \\r\\n\\tExcellent customer service and interpersonal skills. \\r\\n\\tAbility to interact with diverse patient population.\\r\\n\\tSolid computer literacy; ability to multitask, organize and prioritize one’s own work.\\r\\n\\tSolid understanding of medical insurance terminology. \\r\\n\\tPrevious experience and knowledge of Community Health Center Or Hospital patient registration systems, insurance eligibility verification systems ( i.e. MMIS, WebMD, Trizetto, NEHEN).\\r\\n\\tSolid knowledge of insurance plans, concepts and terms.\\r\\n\\tExpected to stay abreast of scheduling rules, health care insurance changes and referral requirements.\\r\\n\\tAbility to quickly learn new systems and tasks; work as a team member and independently.\\r\\n\\tAbility to work in a fast pace environment.\\r\\n\\tAbility to listen well and devote full attention to patients and medical professionals alike. \\r\\n\\tAbility to be compassionate, caring, and to remain calm, even under the most stressful of situations\\r\\n\\r\\n\\r\\nPhysical Requirements: \\r\\n\\r\\n\\r\\n\\tMust be able to stand or sit for prolonged periods (at least 50% of the time)\\r\\n\\tAbility to lift up to 25 pounds and load onto shelves\\r\\n\\tVisual acuity sufficient for frequent reading and computer use\\r\\n\\r\\n\",\"responsibilities\":\"Codman Square Health Center is a Federally Qualified Health Center serving a diverse community in Dorchester, MA, and surrounding neighborhoods. CSHC offers a full continuum of services such as primary care, urgent care, behavioral health, care management, nutrition, family planning, optometry, dentistry, laboratory, pharmacy, radiology, and medical specialties including HIV care, substance use treatment, Hepatitis C, OB-GYN, Nephrology, and Cardiology alongside an on-site STI clinic.\\r\\n\\r\\nCSHC is a teaching institution with academic affiliations at Boston University School of Medicine and Boston Medical Center, and a member of the Boston Accountable Care Organization. Our mission is to be our community's first choice for comprehensive, holistic, and integrated services, and to empower individuals to lead healthy lives and build thriving communities.\\r\\n\\r\\nPosition Summary:\\r\\n\\r\\nThe Patient Service Representative (PSR I) reports to the Department’s Practice Supervisor and works within the assigned Clinical Area. The PSR I is responsible for performing tasks that directly support Health Center’s front-end revenue cycle management functions and clinic administrative processes.\\r\\nThe PSR I is required to provide excellent customer service for patients, staff and providers alike, and to ensure a positive patient experience for Codman Square Health Center’s patients and their families. \\r\\n\\r\\nThe PSR I must have a solid knowledge of medical insurance terminology, good verbal and written communication skills, as well as the ability to effectively prioritize and manage their work.\\r\\n\\r\\nAll PSR I staff will be trained on the Codman Square Health Center’s specific requirements and workflows and expected to adhere to all standards and protocols. \\r\\n\\r\\nPrimary Responsibilities:\\r\\n\\r\\n\\r\\n\\tResponsible for welcoming all patients by smiling and establishing eye contact with patients.\\r\\n\\tResponsible for monitoring the waiting rooms, coordinate with clinical staff to notify patients of any delays.\\r\\n\\tResponsible for performing patient Check In functions, incl. registration, insurance verification, collecting required co-pays or other payments, administering the sliding scale discount program, and ‘arriving’ patients for their appointments in the EHR. \\r\\n\\tResponsible for explaining to patients/parents/guardians their responsibilities ( i.e. arrival and appointment times, form requirements, payment expectations, late and cancellation policy) \\r\\n\\tResponsible for entering accurate patient data, telephone encounters, referrals, forms and prescription requests into the Electronic Health Record (EHR).\\r\\n\\tResponsible for assisting patients with completing / collecting pre-visit, consent and other forms; processing patient forms, letters or obtaining prescription request information from patients.\\r\\n\\tResponsible for assisting patients with appointment scheduling – whether within or across Codman Square Health Center departments.\\r\\n\\tResponsible for promoting Patient Portal.\\r\\n\\tResponsible for performing patient Check Out, incl. scheduling follow up appointments, specialist appointments, assisting and educating patients on referral process.\\r\\n\\tResponsible for performing patient pre-registration.\\r\\n\\tResponsible for scheduling same day and follow up appointments, conducting appointment reminder calls, putting patients on recall list, processing patient no shows and cancellations, and performing end of day reconciliations.\\r\\n\\tResponsible for coordinating transfer of patients from clinics and Urgent Care.\\r\\n\\tResponsible for effectively managing in basket patient related messages in timely manner. \\r\\n\\tMust use sound judgment to determine when and to whom to escalate issues to ensure resolution.\\r\\n\\tMust adhere to HIPAA and protect the confidentiality and sensitivity of patient information. \\r\\n\\tMust meet service level expectations and identified key performance indicators.\\r\\n\\tMust meet or exceed call volume, pre-registration and insurance verification productivity and accuracy expectations\\r\\n\\tEnsure workstation, patient waiting room and common areas are kept clean. \\r\\n\\tRequired to follow standard operating policies and procedures, while delivering expedient, professional responses to patients’ inquires and concerns.\\r\\n\\tMust attend staff meetings and training, as needed\\r\\n\\r\\n\\r\\nOther duties and/or other departments/locations as applies.\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"CODMAN SQUARE HEALTH CENTER INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CF79F425A60F4CDEEE5CD17099BFD50D\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"637 Washington Street\",\"addressLocality\":\"Boston\",\"addressRegion\":\"MA\",\"postalCode\":2124,\"addressCountry\":\"USA\"}},\"qualifications\":\"Qualifications & Skills:\\r\\n\\r\\n\\r\\n\\tHigh school diploma or GED required.\\r\\n\\tA minimum of 1 year experience in a medical/clinical office environment or Health or Dental insurance industry required. \\r\\n\\tPrevious customer service background required.\\r\\n\\tHaitian Creole or Spanish preferred \\r\\n\\tExcellent customer service and interpersonal skills. \\r\\n\\tAbility to interact with diverse patient population.\\r\\n\\tSolid computer literacy; ability to multitask, organize and prioritize one’s own work.\\r\\n\\tSolid understanding of medical insurance terminology. \\r\\n\\tPrevious experience and knowledge of Community Health Center Or Hospital patient registration systems, insurance eligibility verification systems ( i.e. MMIS, WebMD, Trizetto, NEHEN).\\r\\n\\tSolid knowledge of insurance plans, concepts and terms.\\r\\n\\tExpected to stay abreast of scheduling rules, health care insurance changes and referral requirements.\\r\\n\\tAbility to quickly learn new systems and tasks; work as a team member and independently.\\r\\n\\tAbility to work in a fast pace environment.\\r\\n\\tAbility to listen well and devote full attention to patients and medical professionals alike. \\r\\n\\tAbility to be compassionate, caring, and to remain calm, even under the most stressful of situations\\r\\n\\r\\n\\r\\nPhysical Requirements: \\r\\n\\r\\n\\r\\n\\tMust be able to stand or sit for prolonged periods (at least 50% of the time)\\r\\n\\tAbility to lift up to 25 pounds and load onto shelves\\r\\n\\tVisual acuity sufficient for frequent reading and computer use\\r\\n\\r\\n\",\"experienceRequirements\":\"Qualifications & Skills:\\r\\n\\r\\n\\r\\n\\tHigh school diploma or GED required.\\r\\n\\tA minimum of 1 year experience in a medical/clinical office environment or Health or Dental insurance industry required. \\r\\n\\tPrevious customer service background required.\\r\\n\\tHaitian Creole or Spanish preferred \\r\\n\\tExcellent customer service and interpersonal skills. \\r\\n\\tAbility to interact with diverse patient population.\\r\\n\\tSolid computer literacy; ability to multitask, organize and prioritize one’s own work.\\r\\n\\tSolid understanding of medical insurance terminology. \\r\\n\\tPrevious experience and knowledge of Community Health Center Or Hospital patient registration systems, insurance eligibility verification systems ( i.e. MMIS, WebMD, Trizetto, NEHEN).\\r\\n\\tSolid knowledge of insurance plans, concepts and terms.\\r\\n\\tExpected to stay abreast of scheduling rules, health care insurance changes and referral requirements.\\r\\n\\tAbility to quickly learn new systems and tasks; work as a team member and independently.\\r\\n\\tAbility to work in a fast pace environment.\\r\\n\\tAbility to listen well and devote full attention to patients and medical professionals alike. \\r\\n\\tAbility to be compassionate, caring, and to remain calm, even under the most stressful of situations\\r\\n\\r\\n\\r\\nPhysical Requirements: \\r\\n\\r\\n\\r\\n\\tMust be able to stand or sit for prolonged periods (at least 50% of the time)\\r\\n\\tAbility to lift up to 25 pounds and load onto shelves\\r\\n\\tVisual acuity sufficient for frequent reading and computer use\\r\\n\\r\\n\",\"validThrough\":\"-0001-11-30\"}",
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"qualifications": "<p style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:-1.85in -1.6in -1.1in -.6in -.55in -.1in .4in .9in 1.4in 1.9in 2.4in 2.9in 3.4in 3.9in 4.15in\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"font-family:"Times New Roman",serif\">Qualifications & Skills:</span></span></b></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">High school diploma or GED required.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">A minimum of 1 year experience in a medical/clinical office environment or Health or Dental insurance industry required. </span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Previous customer service background required.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Haitian Creole or Spanish preferred </span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Excellent customer service and interpersonal skills. </span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Ability to interact with diverse patient population.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Solid computer literacy; ability to multitask, organize and prioritize one’s own work.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Solid understanding of medical insurance terminology. </span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Previous experience and knowledge of Community Health Center Or Hospital patient registration systems, insurance eligibility verification systems ( i.e. MMIS, WebMD, Trizetto, NEHEN).</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Solid knowledge of insurance plans, concepts and terms.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Expected to stay abreast of scheduling rules, health care insurance changes and referral requirements.</span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Times New Roman",serif\">Ability to quickly learn new systems and tasks; 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