Director of Operational Transformation

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    "requisitionDescription": "<div><div><div><div><div><p data-pasted=\"true\"><strong><span style='font-family: \"times new roman\", serif; font-size: 16px;'>VISION, MISSION, PLEDGE &amp; VALUES:</span></strong></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'>Every employee of SIHF Healthcare is expected to uphold our vision, mission, and values. Our actions will reflect our values of Compassion, Diversity/Inclusivity, Excellence, Integrity, Respect and Stewardship creating a culture in which all individuals are treated with dignity and respect. This will result in our vision of an &ldquo;Enriched health and life in a just society&rdquo; through the fulfillment of our mission to build partnerships, develop safe and affordable housing, community engagement in building trust and solutions, foster economic development, provide access to comprehensive health care services, and reduce disparities.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>CUSTOMER SERVICE COMPLIANCE STATEMENT:</strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'>Treat every person with dignity, respect, and kindness by listening with your full attention, address questions/concerns immediately, and accept responsibility to follow through by always doing what you say you will do. You support our customers, and your team, by being patient, understanding and positive, knowing that you are SIHF Healthcare to those we serve.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>POSITION DESCRIPTION:</strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'>The Director of Operational Transformation is responsible for leading, planning, executing, and delivering strategic initiatives and transformation projects across operations, clinical services, information technology, and other business areas within SIHF Healthcare&rsquo;s Federally Qualified Health Center (FQHC) system. This role ensures initiatives are completed on time, within scope, and aligned with organizational mission, strategic priorities, and operational goals. Reporting to the Chief Executive Officer or their designee, the Director of Operational Transformation serves as a central point of coordination between executive leadership, clinical leadership, operational teams, information technology, and external vendors. This role is responsible for driving enterprise-wide initiatives that improve efficiency, strengthen processes, support change adoption, and enhance organizational effectiveness across the system. The ideal candidate brings strong leadership, change management, process improvement, and project execution expertise, along with healthcare industry knowledge and the ability to drive cross-functional collaboration in a mission-driven environment.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>1. Strategic Initiative Leadership and Execution</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Lead and oversee multiple concurrent strategic initiatives and transformation projects across operations, information technology, clinical services, facilities, and other business areas using established project management and change leadership methodologies.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Develop comprehensive initiative plans including scope, timelines, milestones, resource requirements, risk assessments, implementation strategies, and budget estimates.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Monitor and manage initiative progress, proactively identifying risks, barriers, issues, and dependencies, and implementing corrective actions as needed.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Ensure deliverables meet quality standards, organizational expectations, and strategic objectives.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Prepare and present initiative updates, dashboards, executive summaries, and recommendations to leadership and key stakeholders.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Support the advancement of enterprise priorities by coordinating cross-functional work and ensuring alignment with organizational goals.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>2. Healthcare Systems and Process Implementation</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Lead and oversee implementation initiatives across clinical, operational, and business functions, including system enhancements, workflow redesign, operational standardization, and platform deployments.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Partner with department leadership, clinical teams, operational stakeholders, information technology, and external vendors to ensure successful implementation, integration, optimization, and sustainment of organizational initiatives.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Facilitate discovery, requirements gathering, current-state and future-state workflow design, user acceptance testing, training coordination, implementation planning, and go-live support for enterprise initiatives.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Drive operational transformation efforts by identifying barriers, improving processes, enhancing efficiency, and supporting adoption of new workflows and systems across the organization.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Ensure initiatives comply with applicable regulatory and operational requirements, including HIPAA, HRSA, FQHC standards, and other organizational policies and procedures.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>3. Stakeholder Engagement and Communication&nbsp;</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Serve as the primary point of contact for assigned initiatives, ensuring consistent communication with executive sponsors, stakeholders, and project team members.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Facilitate project meetings, working sessions, implementation reviews, and leadership or steering committee presentations.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Partner closely with clinical and operational leaders to understand business needs, priorities, and constraints and to translate those needs into actionable implementation plans.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Build and maintain effective working relationships across all levels of the organization and with external partners and vendors.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Promote transparency, accountability, and engagement throughout the lifecycle of initiatives.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>4. Process Improvement and Change Management</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Identify opportunities for process improvement, operational efficiency, and workflow optimization across assigned initiatives and business areas.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Lead or support organizational change management efforts associated with transformation initiatives, including communication planning, stakeholder readiness, training support, and adoption strategies.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Develop and implement sustainable processes that support standardization, scalability, and continuous improvement.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Contribute to the development and ongoing refinement of project management and transformation tools, templates, standards, and best practices across the organization.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Support leaders in evaluating opportunities for improvement and implementing practical, mission-aligned solutions.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>5. Leadership, Oversight, and Operational Support</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Provide leadership, direction, and mentorship to project coordination, analyst, or other assigned staff, building internal capability to support organizational transformation and growth.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Guide junior staff and project team members on methodology, tools, expectations, and best practices, serving as a resource for professional development and initiative success.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Delegate and oversee project-related tasks assigned to support staff and team members, ensuring quality of work and timely completion.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Coordinate initiative team activities, ensuring clear roles, responsibilities, follow-up, and accountability.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Manage initiative budgets and resource allocation in compliance with organizational guidelines.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Maintain accurate and organized documentation, including charters, action plans, status reports, meeting minutes, risk logs, and lessons learned.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Ensure compliance with all applicable regulatory requirements, accreditation expectations, and organizational standards.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Perform all other duties as assigned&nbsp;</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>KNOWLEDGE, SKILLS, ABILITIES</strong></span></p><ol><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Ability to think strategically and apply sound judgment to support initiative planning, execution, and organizational priorities.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Strong communication and interpersonal skills with the ability to engage, influence, and collaborate with stakeholders at all levels of the organization.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Ability to clearly present information, facilitate discussions, and build effective working relationships across clinical, operational, technical, and executive teams.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Strong leadership and organizational skills with the ability to manage multiple priorities, initiatives, and deadlines in a fast-paced environment.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Proficiency in project management and workflow tools such as Microsoft Project, Smartsheet, Jira, or similar platforms, as well as standard business software including the Microsoft Office Suite.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Ability to adapt to change, manage ambiguity, and work independently with minimal supervision.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Demonstrated commitment to the organization&rsquo;s mission, values, and a collaborative team environment.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Exhibits high emotional intelligence, professionalism, discretion, and sound judgment in all interactions.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Strong analytical and problem-solving skills, with the ability to synthesize complex information and drive data-informed decisions.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Knowledge of healthcare operations, clinical workflows, and regulatory environments, including HIPAA, HRSA, and FQHC requirements, preferred.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Demonstrated leadership, coaching, and people development skills with the ability to mentor staff and support organizational capability building.</li></ol><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>EDUCATION AND EXPERIENCE</strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'>&bull; Bachelor&rsquo;s degree required in Business Administration, Healthcare Administration, Information Technology, Public Health, or a related field. Master&rsquo;s degree preferred.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'>&bull;<strong><u>&nbsp;Project Management Professional (PMP) certification required.</u></strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'>&bull; Minimum of 7 years of progressive experience in project management, operational leadership, process improvement, transformation work, or a related field within a healthcare setting is required.<span style='font-family: \"times new roman\", serif; font-size: 16px;' data-pasted=\"true\">&nbsp;</span></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'>&bull; Demonstrated experience leading cross-functional initiatives involving information technology, operations, and clinical stakeholders.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'>&bull; Experience with healthcare systems implementation, workflow redesign, operational improvement, or enterprise change initiatives strongly preferred.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'>&bull; Proven ability to partner effectively with executive leadership, clinical stakeholders, operational leaders, and external vendors.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'>&bull; Prior experience in an FQHC, community health center, hospital, or safety-net healthcare setting preferred.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'>&bull; Familiarity with HRSA requirements, FTCA coverage, and mission-driven healthcare delivery models preferred.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'>&bull; Experience mentoring, supervising, or developing staff, coordinators, analysts, or project team members preferred.&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'>&bull; Additional certifications such as Lean Six Sigma, CAPM, ITIL, or change management credentials are a plus.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>PHYSICAL DEMANDS:</strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'>Position is primarily sedentary and involves the performance of non-strenuous activities of an administrative nature. Local travel is required. A valid driver&rsquo;s license and insured automobile are required.</span></p><p><span style='color: rgb(65, 65, 65); font-family: \"times new roman\", serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;' data-pasted=\"true\"><strong>WORK SCHEDULE:</strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'>Normal work hours for this position are Monday through Friday; 8am to 5pm, unless otherwise specified by leadership.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>COMPLIANCE STATEMENT:</strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'>Abide by the requirements all applicable State and Federal laws.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>MEDICAL HOME STATEMENT:</strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'>Be aware and understand expectations and responsibilities of the Patient Centered Medical Home. Understand role, complete relevant duties, and the requirement to maintain highest level of proficiency within scope, as part of this team-based approach in the patient care continuum.</span></p></div></div></div></div></div>\n",
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