Service Coordinator/Case Manager

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    "requisitionDescription": "<div><div><div><div><div><div><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" id=\"isPasted\"><span data-olk-copy-source=\"MessageBody\" style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: verdana, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations.</span></p><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: verdana, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">&nbsp;</span></p><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: verdana, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit;\">We are seeking a <strong>Service Coordinator/Case Manager</strong> for our <strong>Jackson Heights</strong> location.</span></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><br></span></p><p id=\"isPasted\"><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><strong>Position Summary</strong><strong>:</strong></span></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">The major Duties and Responsibilities include:</span></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">&bull; Ensure appropriate services deliver to the program patients including conduct assessment/ reassessment, and&nbsp;conferences including the reasons for participation in the health education sessions.</span></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">&bull; Develops and updates the patients&rsquo; individual service/care plans based on assessment/reassessment.&nbsp;Provide individual health education sessions to the program patients.&nbsp;Leading and be responsible for quality-of-service delivery to patients, required documentation and recruitment&nbsp;goal.</span></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">&bull; Work closely with the Program Manager for Support Services to ensure appropriate services delivers to the&nbsp;program patients including conduct program orientation, screening/re-screening, and intakes including the&nbsp;reasons for participation in program services.</span></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">&bull; Provide psychoeducation support groups to the program patients.</span></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">&bull; Assist the Program Manager for Support Services to coordinate and attend all required training sessions and&nbsp;meetings (e.g., care planning, ad hoc, training, and supervision).</span></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">&bull; Work closely with Apicha CHC staff and other service providers to coordinate patients&#39; care.&nbsp;Manage the program patient&rsquo;s satisfaction and exit surveys; complete the reports and represent the results.&nbsp;Manage and monitor the program key deliverables to the patients and meet the program&rsquo;s benchmark.</span></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">&bull; Maintain accurate records on the services and activities such as attendance, registration, patient&rsquo;s interactions&nbsp;and other required documentation according to the protocols and standards of Apicha&rsquo;s Department of Support&nbsp;Services in designate database and reporting structures.</span></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">&bull; Write and submit reports adhering to deadlines and work as a part of the team for quality assurance and continue quality improvement (CQI) tasks.</span></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">&bull; Communicate effectively with patients, families, and the public to build trusting relationships across a broad range&nbsp;of socioeconomic and cultural backgrounds.&nbsp;Represent the agency at various venues to promote agency services.</span></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">&bull; Other activities as assigned.</span></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><strong>Qualifications:</strong></span></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">&bull; BA/BS in related field with two (2) years of qualifying experiences required. An advanced degree in one of the&nbsp;qualifying fields may substituted for 1 year of qualifying experience.</span></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">&bull; Experience working with target populations strongly preferred. The target populations: HIV/AIDS who are virally&nbsp;unsuppressed, individuals with Serious Mental Illness, serious substance use disorders (SUDs), and/or chronic&nbsp;hepatitis.</span></p><p><span style=\"font-family: verdana,sans-serif;\"><span style=\"font-size: 14px;\">&bull; Excellent organization, written, verbal, and interpersonal communication skills in English required. </span><span style=\"font-size: 14px;\" id=\"isPasted\">Excellent customer service skills to assist in resolving member complaints.</span></span></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">&bull; Appreciation of and commitment to Apicha&rsquo;s mission and values required.</span></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">&bull; Must possess ability to interact with all levels of external and internal customers with a high level of&nbsp;</span><span style=\"font-family: verdana,sans-serif;\"><span style=\"font-size: 14px;\">professionalism and tact in representing Apicha CHC. </span><span style=\"font-size: 14px;\" id=\"isPasted\">Consistent team player capable of effectively operating within the organizational structure.</span></span></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">&bull; Strong verbal and written communication skills &ndash; for both internal and external audience.&nbsp;</span><span style=\"font-size: 14px; font-family: verdana, sans-serif;\">Computer literacy &ndash; ability to learn and adapt to different reporting platforms within required time frames.</span></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">&bull; Ability to work effectively in stressful environment. Ability to work effectively in both a collaborative as well as individual setting. Work flexible hours including some evenings and weekends required.</span></p><p><br></p><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.</span></p></div></div></div></div></div></div>\n",
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