Mgr, Quality Assurance Sls

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    "ExternalDescriptionStr": "<p><span data-teams=\"true\" style=\"font-size: inherit;\"><strong>What we are looking for:</strong></span></p><p><span data-teams=\"true\" style=\"font-size: inherit;\">As a <strong>Quality Assurance Manager,</strong> we are looking for a strong minded individual who is looking to be involved at the end of our sales process!</span></p><ul><li><span data-teams=\"true\" style=\"font-size: inherit;\">This person assists with closing as a customer makes a decision to purchase our vacation ownership product! If you have strong customer service and administrative experience this may be the job for you!</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Solidifies the new owner's sale by total contract review</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Reviews paperwork</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Ensures accurate signatures, notary and execution of purchase documents</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Helps new owner understand the purchase:</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">While at work, will be assisting owners purchasing, but also help owners coming in and calling with questions or cancellations</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Ensures Vacation Counselors / Executive Consultants conduct follow-up efforts with owners.</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Explains and ensures new owner understands the documents</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Assists with the administrative duties of the QAM department.</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Maintains a high standard of customer service throughout the resort.</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Positive service to new owners prior to activation</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Positive service to all owners who call after activation</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Drives Execution</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Ensures new and current owners understand documents and ownership</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Help owners feel comfortable about their purchase and if need be, help book soft reservations for them before they are in the system</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Make sure current owners who have questions have their answers, or at least find the answers for them and point them in the right direction (i.e. payoff information, help with on-line assistance)</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Assist in training new QAMs</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Assist with supply and inventory management to ensure we have all the necessary materials to complete daily tasks</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Review document change bulletins from legal or Club information and ensures the department has the most recent materials</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Be available for calls and participates in different conference calls to help with efficiency (i.e. owner referral, Portfolio Services)</span></li></ul><p>&nbsp;</p><p><span data-teams=\"true\" style=\"font-size: inherit;\"><strong>ABOUT YOU:</strong></span></p><ul><li><span data-teams=\"true\" style=\"font-size: inherit;\">High school Diploma/GED</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">At least 2 years of hospitality/guest service experience.</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Communicate clearly and distinctly with new owners. Must have excellent communication skills, both verbal and written and a positive demeanor</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Possess project management and problem solving skills.</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Must be computer savvy and have experience using Microsoft Office Suite.</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Must possess the ability to acquire your notary license.</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Able to work a flexible schedule to include weekends and holidays</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Must exude a professional demeanor at all times on duty or on property</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Preferred Qualifications:</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Bachelor’s degree in Hospitality Management/Business Administration or related experience preferred</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Timeshare/Vacation Ownership experience preferred.</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">2+ years experience in Quality Assurance (QAM) or as a Verification Loan Officer (VLO)</span></li><li><span data-teams=\"true\" style=\"font-size: inherit;\">Existing Notary Licensure</span></li></ul><p style=\"margin-left: 40px;\">&nbsp;</p><p><span data-teams=\"true\" style=\"font-size: inherit;\">On our own,&nbsp;we’re&nbsp;outstanding. With you,&nbsp;we’re&nbsp;extraordinary. As part of our sales team, your passion for building customer relationships is what creates exceptional moments.&nbsp;&nbsp;</span></p><p><span data-teams=\"true\" style=\"font-size: inherit;\">We are an equal opportunity employer and value diversity at our company. We do not discriminate&nbsp;on the basis of&nbsp;race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&nbsp;&nbsp;</span></p><p><span data-teams=\"true\" style=\"font-size: inherit;\">We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</span></p>",
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