Front Office Assistant (Alvarado)

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  "source_hash": "f796fe351beedd2c6b192ce7ad61dc3f5bf5db239dab4fa0a0d3f3f5a8762270",
  "last_changed_at": "2026-06-03T10:24:56.910Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Los Angeles, California, 90057, United States",
    "city": "Los Angeles",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:23:35.393Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Los Angeles, California, 90057, United States",
      "city": "Los Angeles",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "1330",
    "isRemote": null,
    "location": {
      "city": "Los Angeles",
      "state": "California"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18237",
    "locationType": "0",
    "jobOpeningName": "Front Office Assistant (Alvarado)",
    "departmentLabel": "Front Office ",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Los Angeles",
      "state": "California",
      "postalCode": "90057",
      "addressCountry": "United States"
    },
    "datePosted": "2026-06-02",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\">Position Title:</span>            Front Office Assistant</p>\n<p><span style=\"font-weight: bold\">Department:</span>              Front Office</p>\n<p><span style=\"font-weight: bold\">Position Reports to:</span>  Clinic Office Manager</p>\n<p><span style=\"font-weight: bold\">Status:            </span>              Union</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Position Summary</span>:</p>\n<p>Position requires excellent customer service skills with patients, employees, and the public, including but not limiting to: offering friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while visiting Clinica Romero. Assist with the provision of quality services in the areas of scheduling, patient flow, information and clerical tasks. Individual must also be flexible, organized and must be able to manage a demanding workload with accuracy. Adhere to Clinica Romero’s mission and core values: Compassion, Commitment to Service, Quality Care, Respect, and Dignity; and complies with all policies and procedures of the organization.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Responsibilities:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Welcomes and greets patients as they arrive to clinical sites; will maintain exceptional customer service. </span></li>\n<li><span style=\"font-size: 12pt\">Assist patients with questions and direct them to proper departments or personnel; follow through with patient to ensure they are seen in a timely manner. </span></li>\n<li><span style=\"font-size: 12pt\">Register patients for all appointments including walk-ins utilizing Clinica’s EMR system.</span></li>\n<li><span style=\"font-size: 12pt\">Obtains and updates patient information into EMR system including but not limited to: patient's demographic, guarantor, coverage, and other information. </span></li>\n<li><span style=\"font-size: 12pt\">I</span><span style=\"font-size: 12pt\">nitiate appropriate application forms and screens patients for eligibility determination for various programs that are</span><span style=\"font-size: 12pt\"> part of the financial screening </span></li>\n<li><span style=\"font-size: 12pt\">Ensures to scan copies of the enrollment and or recertification of programs such as FamPact, EWC, NEVH and Sliding Fee.</span></li>\n<li><span style=\"font-size: 12pt\">Maintains familiarity with various types of Medi-Cal, Health Plans and other programs.</span></li>\n<li><span style=\"font-size: 12pt\">Verifies and prints eligibility for all payers including but not limited to: Medi-Cal/ Manage Care and other programs by utilizing the appropriate web portals.</span></li>\n<li><span style=\"color: windowtext\">Scans pertinent patient information into EMR including patient identification cards, benefit cards, eligibility verification printouts, etc.</span></li>\n<li><span style=\"font-size: 12pt\">Preforms daily appointment reminder calls to patients and documents call in our Electronic Medical Record (EMR) system. In addition with our text messaging app, WELL Health, responsible to monitor and send reminder text messages to patients. Responds in timely manner. Sends broadcast if needed.</span></li>\n<li><span style=\"font-size: 12pt\">A</span><span style=\"font-size: 12pt\">udit</span> <span style=\"font-size: 12pt\">EMR registration for accuracy and completeness, note deficiencies and refer for appropriate follow up and completion.</span></li>\n<li><span style=\"font-size: 12pt\">Assi</span><span style=\"font-size: 12pt\">st patients or family members with completion of varied registration </span></li>\n<li><span style=\"font-size: 12pt\">Initiate new patients’ chart account in EMR.</span></li>\n<li><span style=\"font-size: 12pt\">Review assigned provider schedules and verifies eligibility one to two days before scheduled appointment. Communicate any eligibility discrepancies to patient prior to the scheduled appointment. </span></li>\n<li><span style=\"font-size: 12pt\">Responsible to perform one last audit of assigned provider schedules to capture any erroneous scheduling mistakes to prevent patient impact. </span></li>\n<li><span style=\"font-size: 12pt\">Coordinate warm handoff of patient to Eligibility Department when necessary. </span></li>\n<li><span style=\"font-size: 12pt\">Daily utilization of Microsoft Outlook to ensure that all incoming emails are read and a responses are made in a timely manner, this includes emails from supervisor, Front Office Lead, and other departments.</span></li>\n<li><span style=\"color: windowtext\">Collecting appropriate co-payments from patients for their respective insurance coverage. Payments collected in the form of cash, checks, and credit cards. </span></li>\n<li><span style=\"font-size: 12pt\">Schedules appointments according to Clinica’s Scheduling Guidelines and keeps up with any new scheduling changes.</span></li>\n<li><span style=\"font-size: 12pt\">Adheres to Clinica’s Petty Cash policies and procedures, which includes completion of a daily reconciliation form, and submits all monies (cash and/or credit card receipts) to immediate Supervisor or Front Office Lead for review.</span></li>\n<li><span style=\"font-size: 12pt\">Answers incoming calls, taking messages, transfer calls and provide information to other departments upon </span></li>\n<li><span style=\"font-size: 12pt\">Assist in the completion of data for department reports.</span></li>\n<li><span style=\"font-size: 12pt\">Translates for patients when necessary.</span></li>\n<li><span style=\"font-size: 12pt\">Assist patients with PCP changes when eligibility department is backed up. </span></li>\n<li><span style=\"font-size: 12pt\">Assist with rescheduling patients anytime we have provider call outs.</span></li>\n<li><span style=\"font-size: 12pt\">Assist in the training of new </span></li>\n<li><span style=\"font-size: 12pt\">Completes assignments by the end of the scheduled </span></li>\n<li><span style=\"font-size: 12pt\">Seek out additional duties to promote continuity of </span></li>\n<li><span style=\"font-size: 12pt\">Demonstrate a positive, can do attitude in responding to employee and patients’ needs.</span></li>\n<li><span style=\"font-size: 12pt\">Attends In-Services as scheduled by supervisor </span></li>\n<li>Participates in trainings provided by Clinica Romero to further education and keep current with industry changes, and clinical requirements.</li>\n<li>Comply with all HIPAA regulations.</li>\n<li><span style=\"font-size: 12pt\">Assure timeliness of services to patients and looks after their comfort while on premises.</span></li>\n<li><span style=\"font-size: 12pt\">Operations </span><span style=\"font-size: 12pt\">of standard office machines.</span></li>\n<li><span style=\"font-size: 12pt\">Required to travel from site to site. </span></li>\n<li><span style=\"font-size: 12pt\">Required participation with outreach events.</span></li>\n<li><span style=\"font-size: 12pt\">Other duties as assigned by management</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Qualifications/Requirements:</span></p>\n<ul>\n<li>High school graduate or equivalent. Medical Billing experience/ training in a medical office or similar setting. </li>\n<li>EMR experience. EPIC experience preferable.</li>\n<li>Typing a minimum 35 WPM and proficient computer skills; including but not limited to Microsoft products and use of outlook</li>\n<li>Ability to communicate effectively, verbal and written; work without close supervision, detail oriented and well organized.</li>\n<li>Customer service skills: communication, empathy, patience, and technical knowledge</li>\n<li>Work in team-oriented environment, and work well under deadlines.</li>\n<li>Previous experience in a community clinic setting, billing and/or collections a plus.</li>\n<li>Bi-lingual English and Spanish required.</li>\n<li>Ability to handle multiple tasks and work in a busy environment.</li>\n<li>Ability to work evenings and weekends<br></li>\n</ul>",
    "compensation": "$23.51",
    "departmentId": "18237",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Front Office Assistant (Alvarado)",
    "departmentLabel": "Front Office ",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://clinicaromero.bamboohr.com/careers/1330",
    "employmentStatusLabel": "Full-Time"
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}