Representative-Customer Service

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    "city": "Columbus",
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    "BusinessUnit": "BMH Golden Triangle Hospital",
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    "ExternalDescriptionStr": "<div><p>Job Summary</p></div><p><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; letter-spacing: -0.05pt;\">Serves as Hospital concierge while supporting the safety and security services to all patients, visitors and</span></span><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 11pt;\">&nbsp;</span></span><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">staff. Handles all telephone calls and walk-up requests for designated area. Supports programs of Guest Services to include facilitating guest transportation, maintaining wheelchairs stock in lobby and directing&nbsp;complaints/questions to appropriate personnel. Performs other duties as assigned.</span></span><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 11pt;\">&nbsp;</span></span></p><div><p>Qualifications</p><p>Minimum Required 1-year general office, customer service or experience in a health care setting.</p><p>Preferred/Desired 3 years general office or customer service-related experience.</p><p>Responsibilities</p><ul><li>Answers telephones and greets customers using customer service techniques to promote positive image of organization.</li><li>Serves as Hospital concierge while supporting the safety and security services to all patients, visitors and staff.</li><li>Monitors services and supplies for accuracy and effectiveness, maintaining reports and departmental documentation.</li><li>Assist with orientation of new volunteers.</li><li>Completes assigned goals.</li></ul></div>",
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