Guest Service Ambassador

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    "city": "Birmingham",
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    "url": "https://careers-davidsonhospitality.icims.com/jobs/26612/guest-service-ambassador/job",
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    "title": "Guest Service Ambassador",
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    "datePosted": "2026-06-04T04:00:00.000Z",
    "description": "<h2>Property Description</h2>\n<p></p>\n<p>Nestled in the heart of the upscale Mountain Brook community just outside Birmingham, Alabama, Grand Bohemian Mountain Brook is an award-worthy luxury boutique hotel where artistic expression meets Southern hospitality.</p>\n<p> </p>\n<p>This distinctive AAA Four Diamond property blends curated art, inspired design, and memorable guest experiences — from our renowned Poseidon Spa and vibrant rooftop restaurant and bar to interactive wine-blending and cooking classes that showcase farm-to-table culinary excellence.</p>\n<p> </p>\n<p>With elegant guest rooms and suites, thoughtfully designed event spaces, and a celebrated art gallery featuring works by local and international artists, we offer more than a stay — we offer a lifestyle. Join our team and help deliver unforgettable moments in a setting that celebrates creativity, culture, and genuine service.</p>\n<h2>Overview</h2>\n<p>Are you a passionate and outgoing individual who loves to create memorable experiences for guests? Join our team as a Guest Services Ambassador and be the friendly face that welcomes and assists our guests throughout their stay. We are seeking a dynamic and customer-focused individual who is ready to go above and beyond to ensure our guests have an exceptional stay.</p>\n<p>Summary:</p>\n<ul>\n <li>Coordinates concierge type services for the guests and sets positive tone for arrival experience</li>\n <li>Provide exceptional customer service and create a warm and welcoming atmosphere for guests</li>\n <li>Assist guests with inquiries, requests, and provide recommendations for local attractions and dining options</li>\n <li>Coordinate and handle guest transportation and luggage services</li>\n <li>Anticipate guest needs and personalize their stay to exceed their expectations</li>\n <li>Respond to guest complaints or issues promptly and professionally, ensuring guest satisfaction</li>\n <li>Assist with concierge services such as booking reservations, arranging tours, and organizing special requests</li>\n <li>Collaborate with other departments to ensure a seamless guest experience</li>\n</ul>\n<p>Join our team of hospitality professionals and become a vital part of creating unforgettable moments for our guests. Apply now to become a Guest Services Ambassador and contribute to our commitment to excellence in guest service.</p>\n<h2>Qualifications</h2>\n<ul>\n <li>Enthusiastic and outgoing personality with a passion for delivering exceptional guest experiences</li>\n <li>Prefer 1+ year customer service experience in hotels</li>\n <li>Familiarity with local area and attractions  </li>\n <li>Ability to anticipate guest needs, good problem solving skills, judgment and reasoning</li>\n <li>Ability to communicate effectively with the public and other Team Members</li>\n <li>Strong computer skills</li>\n <li>Present confident and professional appearance</li>\n</ul>\n<h2>Benefits</h2>\n<p>Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.</p>\n<p>In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.</p>\n<ul>\n <li>Multiple Tiers of Medical Coverage</li>\n <li>Dental & Vision Coverage</li>\n <li>24/7 Teledoc service</li>\n <li>Free Maintenance Medications</li>\n <li>Pet Insurance</li>\n <li>Hotel Discounts</li>\n <li>Tuition Reimbursement</li>\n <li>Paid Time Off (vacation, sick, bereavement, and Holidays). </li>\n <li>401K Match</li>\n</ul>\n<p>Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.</p>",
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          "postalCode": "35223",
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          "streetAddress": "2 Lane Park Road",
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    "validThrough": "2027-06-04T04:00:00.000Z",
    "employmentType": "FULL_TIME",
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      "name": "Grand Bohemian Mountain Brook",
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