Express Customer Experience Associate

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    "raw": "As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.\nWe offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.\nSo, what can you expect as a Customer Experience Associate – Express at the Exchange? Greet every customer with eye contact and smile in your authentic way Acknowledge every waiting customer as soon as they arrive to the Express to let them know you’ll be right with them Listen to customer needs",
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      "Value": "<span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange.&nbsp;You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.<br>We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.<br>So, what can you expect as a Customer Experience Associate – Express at the Exchange?</span></span><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Greet every customer with eye contact and smile in your authentic way</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Acknowledge every waiting customer as soon as they arrive to the Express to let them know you’ll be right with them</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Ensure customers have an extraordinary experience while shopping</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Complete transactions accurately and efficiently while engaging customers in appropriate conversation</span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!<br><b>Job Qualifications</b></span></span><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Able to learn and adapt to current technology needs</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Able to think quickly on the spot to answer customer questions</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Able to take initiative</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Able to share brand knowledge</span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><b>Additional Qualifications/Requirements:</b></span></span><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Excellent attention to detail</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Willing to cross-train and work in other areas of the store, as needed</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Must possess a welcoming and helpful attitude toward customers and other team members</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Excellent communication skills</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Basic computer skills</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Previous Convenience Store/Gas Station experience preferred</span></span></li></ul>",
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