Customer Service Administrator

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  "source_hash": "43d95bf769b31ce2b97fbadf8ae579322a5dcdb1ef962f9f45e2e1d1fa48d596",
  "last_changed_at": "2026-06-03T10:33:33.306Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Amaranth, Ontario, L9W 0W9, Canada",
    "city": "Amaranth",
    "region": null,
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-01T12:13:05.248Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Amaranth, Ontario, L9W 0W9, Canada",
      "city": "Amaranth",
      "region": null,
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "464",
    "isRemote": null,
    "location": {
      "city": "Amaranth",
      "state": "Ontario"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18576",
    "locationType": "0",
    "jobOpeningName": "Customer Service Administrator",
    "departmentLabel": "Service",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Amaranth",
      "state": "Ontario",
      "postalCode": "L9W 0W9",
      "addressCountry": "Canada"
    },
    "datePosted": "2026-05-12",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Company description</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span style=\"font-weight: bold\">Why join the Classic team?</span></em></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span style=\"font-weight: bold\">CFLS is a caring company who values our staff.</span></em></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span style=\"font-weight: bold\">CFLS is local and is part of the community.</span></em></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span style=\"font-weight: bold\">CFLS is a full-service fire protection contractor.</span></em></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span style=\"font-weight: bold\">A great working environment with opportunities for career advancement.</span></em></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span style=\"font-weight: bold\">Comprehensive Group benefits.</span></em></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span style=\"font-weight: bold\">Educational assistance program.</span></em></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span style=\"font-weight: bold\">Employee referral bonus program.</span></em></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Job Description</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">The Customer Service Administrator is motivated, with a strong technical and administrative focus to support the company’s field service operations. Responsible for reviewing and delivering documentation from the reporting system and ensure the customer journey meets expectations. This position will require an ability to work effectively with other departments such as field services, continuous improvement, scheduling, accounting, IT and Sales. Will support back office administrative functions and provide quality control support to ensure accurate and complete documentation records. This job description is to be used as a guideline only and may not incorporate all functions of the job. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Task &amp; Responsibilities:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Primary Accountabilities:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Technical and commercial documentation workflow from creation to finalization and records retention including:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Opportunity verification/quality-check for service contract and service order creation</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">ERP service contract establishment by client and service order type</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Service order and documentation preparation for field staff to complete in accordance with the scope of work</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Inspection report framework establishment</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Verification of final service order and inspection report accuracy</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">ERP service contract and service order input/output workflow</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Closeout documents</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Maintain ERP dashboard targets in: OO&amp;D, Service WIP, Customer Care, Client Advocate, and Service Order Flow</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Collaborate with accounting to resolve any issues with invoices and purchase orders, assist with the creation and submission of billing</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Work with site leads and operational managers to rectify workflow issues as required</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Secondary Accountabilities:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensure client records are accurate and updated in our ERP, inspection reporting platforms, network drives and files</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Work with sales to establish client accounts</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Work with Service Managers weekly on “Work In Progress” reviews</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Support reception for phone coverage on an as needed basis</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Systems and Applications</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Work daily within our ERP, service documentation systems, repository folders and invoicing</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Understanding of ERP financial systems and management reporting</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Qualifications</span><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong attention to detail and record keeping</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Able to process documentation and understand completeness formatting and consistency requirements</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ability to prioritize work, and meet customer deadlines</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Understanding and ability to work with enterprise-wide systems and applications</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Good interpersonal skills with staff and customers, working both in a team and independently</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong time management skills and ability to work in a fast-paced environment in a quickly evolving industry</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Efficient and comfortable with technology and software applications</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Working knowledge of service processes and reporting</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Working knowledge of Fire &amp; Life Safety codes, standards and systems would be considered an asset</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">We thank all applicants who apply, but only those candidates who meet the above qualifications will be contacted for an interview.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><em><span style=\"font-weight: bold\">Salary/Wage placement within the stated range is determined by evaluating the candidate’s relevant experience, skills, and qualifications, along with internal equity and prevailing market conditions. These factors are applied consistently to support transparent and equitable compensation practices in Ontario.</span></em><em><br></em></span></p>\n<p><span style=\"font-size: 10pt\"><em><br></em></span></p>\n<p><span style=\"font-size: 10pt\"><em><span style=\"font-weight: bold\">No part of our hiring process uses AI or automated screening technology, all candidate reviews and applications are evaluated manually and hiring decisions are completed by human staff, to ensure a fair and transparent assessment.</span></em></span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><em>Classic Fire + Life Safety is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are also committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. If you have any accommodation needs or would like to provide us with your feedback, questions, or concerns, please contact our Human Resources department at <a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected]</a> </em></span></p>",
    "compensation": "$49,000 - $51,000",
    "departmentId": "18576",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Administrator",
    "departmentLabel": "Service",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://classicfls.bamboohr.com/careers/464",
    "employmentStatusLabel": "Full-Time"
  }
}