Desktop Support/Help Desk Technician II

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><p style=\"text-align: center;\"><img src=\"https://static.workforcenow.adp.com/cccustom/Client/Recruitment/best%20place%20to%20work%202025_a95102ae-57d7-430d-9586-6e7eb912296d.jpg\" style=\"width: 300px;\" class=\"fr-fic fr-dib\"></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;' id=\"isPasted\"><strong><em><span style=\"color:#7030A0;\">Catholic Charities is a place where miracles happen every day in the lives of more than 22,000 individuals every year. Join us in this incredible work and be a miracle to someone today.</span></em></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;' id=\"isPasted\"><strong>JOB SUMMARY:&nbsp;</strong><span style=\"color:black;\">To provide desktop support and level two troubleshooting and assistance to local and remote staff as part of the Help Desk.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><u><span style=\"font-family:Arial;\">JOB DUTIES:</span></u></strong><span style=\"font-family:Arial;\">&nbsp;</span></p><ol start=\"1\" type=\"1\" style=\"margin-bottom:0in;\"><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'><span style='font-family:\"Times New Roman\";'>Attain high customer satisfaction by excitedly assisting Agency employees through technological challenges. &nbsp;Be patient, empathetic, and passionately communicative throughout.</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'><span style='font-family:\"Times New Roman\";'>Actively participate and ensure coverage on the HelpDesk phone to support end users. &nbsp;Address HelpDesk support tickets in a timely fashion. &nbsp;</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'><span style='font-family:\"Times New Roman\";'>Troubleshoot more advanced computer hardware, software and/or network connectivity issues. &nbsp;Escalate extremely difficult/complex issues as required.</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'><span style='font-family:\"Times New Roman\";'>Critically examines existing systems and tools, offering suggestions to improve system functionality and performance for users and the agency. Becomes a Subject Matter Expert (SME) on one or more key systems as assigned.</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'><span style='font-family:\"Times New Roman\";'>Serve as project lead for initiatives and efforts as assigned.</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Deploy, revoke, and reroute Employee access to Agency resources, such as: network and folder access, email accounts, phone extensions and voicemail, cell phones, centralized print management, badge building access.</li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'><span style='font-family:\"Times New Roman\";'>Install hardware and peripheral components such as monitors, keyboards, mice, disk drives, PC&rsquo;s, etc.</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Installs new and/or approved software packages and operating systems.</li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Clean, modify and repair computer hardware including monitors, keyboards, and printers.</li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Trains users on proper use of hardware and software.</li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Maintains accurate inventory.</li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Serve as local point of contact for outside vendors coming in to perform work.</li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'><span style='font-family:\"Times New Roman\";'>Provides guidance, training, mentorship, and expertise to Level 1 Help Desk Technicians.</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:     Calibri;\">Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our staff and clients.</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Performs other duties as assigned.</li></ol><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><u>JOB REQUIREMENTS</u></strong>:</p><ol style=\"margin-bottom:0in;margin-top:0in;\" start=\"1\" type=\"1\"><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><u><span style=\"font-family:     Arial;\">Education /Background</span></u><span style=\"font-family:     Arial;\">: &nbsp;Minimum of a&nbsp;</span>High School Diploma or GED equivalent with2+ years of experience in field.&nbsp;</li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><u><span style=\"font-family:Arial;\">Job Knowledge</span></u><span style=\"font-family:Arial;\">: &nbsp;</span>Strong customer service skills; Egnyte, Active Directory, and/or Microsoft Hyper-V experience a plus. Has demonstrated an advanced knowledge and support capability for two or more relevant categories of agency IT infrastructure (ie networking, cloud systems, data center, &nbsp; AD, Office applications, etc)&nbsp;</li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><u>Working Conditions/Physical Demands</u>: Must be able to stoop, bend, squat, sit on floor and ambulate over uneven floor surfaces including stairs and steps. Must be able to visually and auditory assess and interact with staff to ensure their needs on problems are resolved. M<span style='font-family:\"Times New Roman\";'>ay lift up to 40 pounds.&nbsp;</span><span style=\"font-family:Arial;color:black;\">Extensive keyboard and data entry. Travel within the state will be required.&nbsp;</span> Must be able to perform intricate hand-eye coordination skills.&nbsp;</li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><u><span style=\"font-family:     Arial;\">Other requirements</span></u><span style=\"font-family:     Arial;\">:<span style=\"color:black;\"> </span></span></li></ol><ol style=\"list-style-type: lower-alpha;margin-left: 0.5in;\"><li><span style=\"font-family:Arial;\">Valid AZ driver&rsquo;s license, reliable transportation and ability to show proof of registration/insurance.</span></li><li><span style=\"font-family:Arial;\">You must be 21 years of age or older to drive on behalf of Catholic Charities.</span></li><li><span style=\"font-family:Arial;\">Level One Fingerprint Clearance or ability to obtain fingerprint clearance; must maintain clearance.</span></li><li><span style=\"font-family:      Arial;\">A+ certification and Network + certification preferred for position.&nbsp;</span></li></ol><p style=\"margin:0in;font-family:Calibri;font-size:14px;color:#414141;\"><br></p><p style=\"margin:0in;font-family:Calibri;font-size:14px;color:#414141;\" data-pasted=\"true\"><span style=\"background:white;\"><strong>Position starts at $22.00/hr. and may increase depending on experience. </strong></span></p><p style=\"margin:0in;font-family:Calibri;font-size:14px;color:#414141;\"><br></p><p><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#414141;background:white;'>Offering AMAZING benefits</span></strong><strong><span style='font-size:13px;font-family:\"Trebuchet MS\",sans-serif;color:#000099;background:white;'>: </span></strong><span style='font-size:13px;font-family:\"Trebuchet MS\",sans-serif;color:#000099;background:white;'>Medical, Dental, Vision, Basic Life, Short-Term Disability, Vacation, Sick Time, 13 Paid Holidays, Flexible Spending Account (FSA), 403(b) + match, EAP and Pension Plan</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;margin:0in;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;margin:0in;'><span style='font-size:13px;font-family:\"Calibri\",sans-serif;color:black;'>We Value Diversity!</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:6.0pt;line-height:115%;'><span style='font-size:13px;font-family:\"Calibri\",sans-serif;color:black;'>EEO</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:6.0pt;line-height:115%;'><span style='font-size:13px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;margin:0in;text-align:center;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#006600;'>OUR </span></strong><strong><span style='font-size:19px;font-family:\"Calibri\",sans-serif;'>GUIDING </span></strong><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#006600;'>PRINCIPLES</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;margin:0in;text-align:center;'><strong><span style='font-size:12px;font-family:\"Calibri\",sans-serif;color:#7030A0;'>RESPECT</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;margin:0in;text-align:center;'><strong><span style='font-size:12px;font-family:\"Calibri\",sans-serif;color:#00B050;'>INTEGRITY</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;margin:0in;text-align:center;'><strong><span style='font-size:12px;font-family:\"Calibri\",sans-serif;color:#E36C0A;'>ACCOUNTABILITY</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;margin:0in;text-align:center;'><strong><span style='font-size:12px;font-family:\"Calibri\",sans-serif;color:#002060;'>COMMITMENT</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;margin:0in;text-align:center;'><strong><span style='font-size:12px;font-family:\"Calibri\",sans-serif;color:#76923C;'>QUALITY</span></strong></p></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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