Solutions Delivery Manager

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  "last_changed_at": "2026-06-06T07:57:31.560Z",
  "active_status": "active"
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    "country": "United States",
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{
  "lists": [
    {
      "text": "About the Role:",
      "content": "<div>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">The Solution Delivery Manager is responsible for leading new client launches from intake through post-launch transition, ensuring each implementation is delivered on time, within scope, and with a high degree of operational quality.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">This role sits at the intersection of client delivery, internal operations, workflow design, and cross-functional execution. The Solution Delivery Manager partners closely with Growth, Account Management, Client Success, Product, Clinical Operations, Data, and other internal teams to translate client needs into clear, scalable, and repeatable delivery plans.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Success in this role requires strong project management, excellent communication, sound judgment, and the ability to drive clarity and accountability in a fast-moving environment. The ideal candidate is equally comfortable managing detailed project plans, facilitating client-facing conversations, identifying risks, and helping the organization improve how implementations are delivered over time.</span></p>\n</div>"
    },
    {
      "text": "What You'll Own:",
      "content": "<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<h3 role=\"presentation\" style=\"margin-top: 14pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-weight: 400;\">Own the implementation process from initial intake through launch and transition to steady-state Client Success ownership.</span></h3>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<h3 role=\"presentation\" style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-weight: 400;\">Develop and manage comprehensive project plans, timelines, milestones, workflows, launch checklists, and readiness plans.</span></h3>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<h3 role=\"presentation\" style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-weight: 400;\">Ensure all client launches are delivered on time, within scope, and aligned to agreed-upon success criteria.</span></h3>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<h3 role=\"presentation\" style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-weight: 400;\">Manage multiple client implementations simultaneously while maintaining visibility into priorities, dependencies, risks, and next steps.</span></h3>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Partner with internal and external stakeholders to understand client needs, operational requirements, and desired workflows.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Help translate client goals and contracted commitments into practical, scalable, and repeatable delivery models.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Coordinate across Growth, Account Management, Client Success, Product, Clinical Operations, Data, Marketing, and other teams to ensure launch readiness.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Drive accountability with internal and external stakeholders to ensure timely completion of launch activities.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Proactively remove barriers, escalate risks, and help teams make informed tradeoff decisions when priorities or timelines conflict.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Perform ongoing risk assessment to identify potential launch delays, scope concerns, operational gaps, and downstream client experience impacts.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Maintain clear and consistent communication with stakeholders regarding project status, risks, decisions, dependencies, and upcoming milestones.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Provide executive-ready updates that clearly summarize progress, barriers, risks, and required decisions.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Ensure internal teams and client stakeholders are prepared for launch, including workflow readiness, operational handoffs, reporting expectations, and support processes.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Identify opportunities to improve workflow efficiency, reduce variability, and strengthen implementation quality across clients.</span></p>\n</li>\n\n</ul></ul></ul></ul></div>"
    },
    {
      "text": "What You Bring:",
      "content": "<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">5–7 years of experience in project management, implementation, solution delivery, client delivery, or a related role; digital health, healthcare, SaaS, or high-growth startup experience preferred.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Demonstrated experience leading multiple complex client implementations or cross-functional projects simultaneously.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Strong client-facing presence, with experience facilitating conversations with both technical and non-technical stakeholders.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Ability to operate effectively in ambiguous, fast-changing environments while creating structure, clarity, and forward momentum.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Strong organizational skills, attention to detail, and ability to manage timelines, dependencies, and competing priorities.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Proven ability to build trust and maintain strong relationships with internal teams, clients, and senior stakeholders.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Sound judgment and problem-solving ability, including comfort making recommendations, identifying tradeoffs, and escalating when needed.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Experience managing projects through the full lifecycle, from intake and planning through execution, launch, and post-launch review.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Strong written and verbal communication skills, including the ability to create clear documentation, stakeholder updates, and executive summaries.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Analytical mindset with the ability to use data, feedback, and implementation learnings to improve future delivery.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Experience with Smartsheet or similar project management tools preferred.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">A good sense of humor and the ability to stay calm, collaborative, and solutions-oriented when plans inevitably change.</span></p>\n</li>\n</ul>"
    },
    {
      "text": "About Our Culture: ",
      "content": "<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt;\">We are mission-driven: </span></strong><span style=\"font-size: 11pt;\">we're revolutionizing the way cardiovascular care is delivered&nbsp;</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt;\">We are fast-paced &amp; agile: </span></strong><span style=\"font-size: 11pt;\">we move quickly, iterate often, and value experimentation</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 11pt;\">We are remote-first:</span></strong><span style=\"font-size: 11pt;\"> flexibility, autonomy, and trust are at the core of how we operate</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 11pt;\">We care about diversity:&nbsp;</span></strong><span style=\"font-size: 11pt;\">diversity allows us to build an excellent patient experience</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 11pt;\">W</span></strong><strong style=\"font-family: Meta, sans-serif; font-size: 14px;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">e are an equal opportunity employer:&nbsp;</span></strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status</span></p>\n</li>\n\n</ul></div>"
    }
  ],
  "country": "US",
  "createdAt": 1780601522012,
  "updatedAt": null,
  "categories": {
    "team": "Operations",
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    "commitment": "Full-time",
    "department": "Operations",
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