Key Account Manager (E-commerce)

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    "datePosted": "2026-03-11",
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    "description": "<p><span style=\"font-size: 10pt; font-weight: bold\">Who we are</span></p>\n<p><span style=\"font-size: 10pt\">Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production &amp; Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. </span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">The team you will be part of</span></p>\n<p><span style=\"font-size: 10pt\">The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">The part you will play</span></p>\n<p><span style=\"font-size: 10pt\">A Key Account Manager is the liaison officer between Intrepid, its clients, and the platforms the client is selling on. He/She oversees the Intrepid-client relationship, determines opportunities, and identifies process improvements to grow their online sales revenue and to ensure Intrepid delivers the service level agreement.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">As a Key Account Manager you will take charge of </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Deliver &amp; perform  on the following KPIs for brand/seller partners, through internal &amp; external coordination with concerned departments:</span>\n<ul>\n<li><span style=\"font-size: 10pt\">Content management &amp; optimization</span></li>\n<li><span style=\"font-size: 10pt\">Campaign strategies &amp; execution</span></li>\n<li><span style=\"font-size: 10pt\">Chat response representation of the brand/seller</span></li>\n<li><span style=\"font-size: 10pt\">Operations capacity and process implementation</span></li>\n<li><span style=\"font-size: 10pt\">Progressive revenue trend and overall online sales performance</span></li>\n</ul>\n</li>\n<li><span style=\"font-size: 10pt\">Foster client relationships; work with sales and marketing teams and other support teams available</span></li>\n<li><span style=\"font-size: 10pt\">Design  sales growth proposals; handle client communications and prepare client reports; and communicate client agendas to other staff members</span></li>\n<li><span style=\"font-size: 10pt\">Ensure clients’ needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties</span></li>\n<li><span style=\"font-size: 10pt\">Positive client NPS</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What we are looking for - the ideal profile</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Fluent in English</span></li>\n<li><span style=\"font-size: 10pt\">Experience with business fundamentals</span></li>\n<li><span style=\"font-size: 10pt\">eCommerce background from a brand/platforms/enablers is a plus</span></li>\n<li><span style=\"font-size: 10pt\">Proactive self-starter who understands Intrepid vision &amp; mission and can be the company’s best service ambassador</span></li>\n<li><span style=\"font-size: 10pt\">Excellent negotiation skills</span></li>\n<li><span style=\"font-size: 10pt\">Strong interpersonal skills (empathy &amp; flexibility)</span></li>\n<li><span style=\"font-size: 10pt\">Proficient in Excel and PowerPoint</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">In return, you will be getting</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">We work with the most ambitious leading brands in ecommerce across South East Asia and the brand management team is the key interface between brands and our different in-house teams. In this role, you will have the most holistic overview of all facets of driving a successful e-commerce business    </span></li>\n<li><span style=\"font-size: 10pt\">From Junior KAM to KAM to Senior KAM to Cluster Manager and beyond, this team offers a lot of opportunities for career progression and personal development, with increasing commercial and team management responsibilities</span></li>\n<li><span style=\"font-size: 10pt\">Advanced systems and tools support you in running the stores of our clients, so you can focus your time on analyses, planning and initiatives that have the highest impact</span></li>\n<li><span style=\"font-size: 10pt\">Brand Management is a very diverse discipline, from honing your analytical and commercial skills to communication, stakeholder management and negotiation, you will get to do it all and learn from a collaborative and supportive team of experts</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">We also offer</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Best of Both Worlds</span></p>\n<p><span style=\"font-size: 10pt\">We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Culture that Brings Out the Best</span></p>\n<p><span style=\"font-size: 10pt\">At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Grow Without Limits</span></p>\n<p><span style=\"font-size: 10pt\">Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Rewarding You Right</span></p>\n<p><span style=\"font-size: 10pt\">We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-style: italic\">Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties </span></p>",
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