General Manager

P3 Veterinary Partners is seeking an experienced General Manager to join our innovative team in a full-time capacity at Coastal Care Veterinary Emergency & Referral Hospital in Halifax, NS. If you inspire others and are interested an opportunity to lead – search no further! The General Manager will be responsible for leading the processes and practices that will make the Hospital thrive -  a welcoming, profitable, energizing, and rewarding place to work. People managers with experience in the veterinary industry, dentistry (dental), ophthalmology, retail, restaurants (food services), accounting, or a related professional service focused on customer service are also encouraged to apply. The successful candidate will serve as a steady, balanced leader focused on: - Administrative and operational tasks and functions - Strategic Planning - Business plan development and championing its implementation - Accreditation, Certification and other Medical SOPs - Client Care, Patient Care and Compliance - KPI management, Best Practices and Operational SOPs - Revenue growth and cost management, particularly in the area of labour and Cost of Sales (COS) - Teambuilding and Professional Development, considering patient and hospital needs - Human Resources Management & Conflict Resolution - Hiring, Onboarding, Training - Performance Reviews - Client Service & Hospital marketing support - Monthly analysis and reporting, and operationalizing areas for improvement Pets - Oversee, support and nurture the pet experience by ensuring that the Hospital has the necessary resources, equipment, and team members necessary to offer the best possible medical, surgical and emergency care - Ensure medical teams have access to continuing education, mentorship and development opportunities to support continuous improvement and enhance patient care - Expand clinical services and service offerings - Liase with P3’s Medical Advisory Board, university professors, college instructors, industry program providers and individual instructors to develop and coordinate courses People - Maintain the exceptional relationship that has been built with hospital leads and their teams, and extend that capability to referring Veterinary Practices. The successful candidate will exhibit a management style which builds alliances within the P3 business and emphasizes high morale, collegiality, accountability, effective teamwork and high moral standards - Support individual team members in their growth and goals through professional development, coaching, general guidance, and evaluation of continuing education goals - Foster teamwork, collaboration and manage peer-to-peer and intra-group coaching - Lead, collaborate with, and coach department leads with HR scenarios, operations, data analysis/tools and decision making - Cultivate an inspirational environment that is as a great place to work throughout veterinary healthcare - Participate in the creation of and oversee the display and maintenance of an organization chart for the Hospital - Promote a positive working culture and ensure that P3’s vision and values are mirrored throughout the Hospital - Ensure the delivery of an exemplary client experience – collaborate on standards and measure compliance unique to each particular hospital visit - Ensure that high performers are recognized and empowered to grow within our group of Emergency hospitals - Act as a positive role model, using a collaborative approach and assuming positive intent - Recruit, mentor and retain a team with an emphasis on accountability, high morale, collegiality, and effective teamwork - Set others up for success and foster open, proactive, and cooperative relationships - Collaborate with Department Leads to set individual and Hospital non-financial performance goals. These include specific patient care and client experience metrics - Ensure clients, team members, and all other key stakeholders experience engaging, motivating, and empowering interactions - Assist in developing industry leading compensation, benefits and rewards programs - Champion P3’s commitment to being a Great Place to Work within the Hospital. Develop plans for growth and improvement based on results of annual surveys and communication to P3 team members Practice - Develop annual budgets and short- and long-term business plans for Hospital - Use available resources to analyze and make effective actionable decisions that impact operations including asset purchases, new hires and rate changes - Work to identify revenue opportunities and solve barriers through the detailed review of data management and reporting platforms - Oversee regular strategy & budgeting meetings - Work with Department Team Leads to prioritize equipment and facility needs. Assist with sourcing and purchasing as needed - Ensure the Hospital is efficient & profitable - Review hiring and compensation requests to ensure the size of the veterinary team aligns with budgets and demand - Ensure that fee schedules are current, revenue category budgets are achieved, and shorts are investigated - Ensure that bi-annual inventory counts are performed and that inventory is maintained within approved budgetary levels - Work with Home Office team to ensure that all controls, standards, requirements, rules & regulations are followed & any training needed is conducted (Regulators, Employment Standards, AAHA, WHMIS, OHS, Xray etc) - Work with the Medical Director and Department Leads to prioritize equipment, facility and I.T. needs and assist in the development of business plans for large equipment purchases Qualifications & Experience: - Proven team-oriented communicator with experience in effectively coaching, advising and leading people - Proven ability to build and nurture relationships at all levels - Ability to negotiate, influence and communicate in a clear and effective manner - Proven experience implementing sustainable solutions and creating impact - An approach that is progressive, strategic, humble, and achievement oriented - Experience leading and supporting significant growth - A vision to foster an inclusive, employee-centric culture - In-depth understanding of HR and proven experience leading and innovating practices to create and develop an optimal workforce in support of its strategic priorities and objectives - 5 years or more of experience in hospital operations with budget management and profit and loss responsibility - Previous history working in a veterinary hospital or supporting veterinary hospital teams is preferred - Knowledge of veterinary practice management software, such as AVImark, is preferred - Experience in developing strategic and multi-year business plans, resource forecasts, and in managing operational budgets is an asset - Certified Veterinary Practice Management designation or similar is an asset - College or university degree in business, animal/veterinary science, healthcare administration, hospital management, human resources, accounting or marketing (BSc, BComm, CPA) preferred. MBA an asset. - A love for animals! We are an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace. Contact: Submit your Resume & Cover Letter to [email protected] today! Total Compensation - we will support your personal, financial, and professional growth through: A Competitive Wage Rate A Comprehensive Health Benefits Package (Medical, Dental, & Vision premiums paid by clinic) Professional Services Coverage (chiropractor, massage therapist, physiotherapist, acupuncturist and more) Enhanced Mental Health Practitioner Coverage P3 Pawsitive Health & Lifestyle Spending Account Unlimited Continuing Education (CE) funds for advanced professional development plus three days of paid leave to attend CE Employee Assistance Program Paid Licensing & Membership Dues Paid Vacation Time Paid Sick & Personal Emergency Days Generous Veterinary Discounts (75% off services for your own pets, and an extended family and friends discount) Clothing Allowance Eligibility for EBITDA-based Performance Bonus

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