Customer Operations Manager (m/w/d)

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  "source_hash": "b7463f33c396fff7e66b87777fbe2034c1a4fd7e517dee90950903049e45171e",
  "last_changed_at": "2026-06-03T12:37:29.786Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Hürth",
    "city": null,
    "region": null,
    "country": "Hürth",
    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-04T12:44:16.145Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Hürth",
      "city": null,
      "region": null,
      "country": "Hürth",
      "is_remote": false,
      "confidence": 0.8
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    "countries": [
      "Hürth"
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{
  "id": "2656179",
  "name": "Customer Operations Manager (m/w/d)",
  "office": "Hürth",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-06-03T13:36:28+00:00",
  "seniority": "experienced",
  "department": "05 Operations",
  "occupation": "import_and_export_administration",
  "subcompany": "IronMaxx Logistic & Services GmbH & Co. KG",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "#BEcomeMAXX",
      "value": "Are you an operations expert who thrives on ensuring smooth order fulfillment, international shipments, and excellent customer service? At IronMaxx, <strong>\"The Impossible is possible\"</strong> is more than a motto—it's how we operate. As <strong>Customer Operations Manager</strong>, you will own and optimize our customer operations processes, ensuring seamless order management, export execution, and operational excellence."
    },
    {
      "name": "Ready to perform? Your tasks with MAXXimum focus",
      "value": "<strong>Customer Operations & Order Management </strong><ul><li>Manage day-to-day customer operations, including inquiries, orders, claims, and escalations </li><li>Coordinate order fulfillment for D2C, B2B, retail and international customers </li><li>Monitor service levels, response times, and operational quality standards </li><li>Oversee customer orders from entry through delivery and proactively resolve issues</li></ul><br><strong>Export & Logistics Operations </strong><ul><li>Independently manage export and customs processes for international shipments </li><li>Prepare and maintain export documentation and customs declarations using ATLAS </li><li>Coordinate transport activities with logistics providers and freight partners </li><li>Ensure compliance with customs regulations, Incoterms, and trade requirements </li><li>Monitor delivery performance and address fulfillment issues proactively</li></ul><br><strong>Process Optimization & Reporting </strong><ul><li>Analyze operational data to identify improvement opportunities </li><li>Drive process improvements across customer operations, logistics, and order management </li><li>Support ERP optimization, automation initiatives, and new operational tools </li><li>Monitor KPIs, reports, and operational dashboards</li></ul>"
    },
    {
      "name": "Your skillset - as strong as our protein",
      "value": "<ul><li>Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a comparable qualification </li><li>3+ years of experience in Customer Operations, Export Operations, Order Management, or Logistics </li><li>Independent execution of export and customs operations </li><li>Hands-on experience with ATLAS customs software </li><li>Strong analytical and problem-solving skills with a hands-on mindset </li><li>Business-fluent German and English; additional languages are a plus</li></ul>"
    }
  ],
  "occupationCategory": "logistics_and_transportation",
  "recruitingCategory": "Permanent Position"
}