Thai Technical Support (L2 and L3)

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  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Bangkok, Bangrak, Thailand",
    "city": "Bangkok",
    "region": "Bangrak",
    "country": "Thailand",
    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:30:03.667Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Bangkok, Bangrak, Thailand",
      "city": "Bangkok",
      "region": "Bangrak",
      "country": "Thailand",
      "is_remote": false,
      "confidence": 0.8
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    "countries": [
      "Thailand"
    ]
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  "remote_policy": null,
  "salary_period": null,
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    "id": "522",
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    "atsLocation": {
      "city": "Bangkok",
      "state": null,
      "country": "Thailand",
      "province": "Bangrak"
    },
    "departmentId": "18572",
    "locationType": "1",
    "jobOpeningName": "Thai Technical Support (L2 and L3)",
    "departmentLabel": "MS",
    "employmentStatusLabel": "Contractor FTE"
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  "detail_job_opening": {
    "location": {
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    },
    "datePosted": "2026-03-24",
    "atsLocation": {
      "city": "Bangkok",
      "state": "Bangrak",
      "country": "Thailand",
      "countryId": "209"
    },
    "description": "<p><span style=\"font-size: 24pt\"><span><span style=\"font-weight: bold\">Thai Language Expert – Technical Support (L2/L3)</span></span></span></p>\n<p><span style=\"font-size: 18pt\"><span><span style=\"font-weight: bold\">About the Role</span></span></span></p>\n<p>Datamundi.ai is hiring <span style=\"font-weight: bold\">Thai Language Experts</span> to support a leading MNC client. This role involves providing <span style=\"font-weight: bold\">Level 2 / Level 3 technical support</span> for business applications while interacting with Thai-speaking users. If you have strong communication skills, problem-solving ability, and a willingness to work in a technical support environment, this is a great opportunity to grow.</p>\n<p><span style=\"font-size: 18pt\"><span><span style=\"font-weight: bold\">Role Details</span></span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Role:</span> Thai Language Expert – Technical Support</li>\n<li><span style=\"font-weight: bold\">Experience:</span> 3+ years</li>\n<li><span style=\"font-weight: bold\">Employment Type:</span> Contract (1 year, extendable based on performance)</li>\n<li><span style=\"font-weight: bold\">Location:</span> Work From Home (candidate should be open to visiting the nearest office as required)</li>\n<li><span style=\"font-weight: bold\">Work Timings:</span> Thailand business hours (approx. 9:00 AM – 7:00 PM)</li>\n<li><span style=\"font-weight: bold\">Compensation:</span> USD 3000 – 4000 per month (based on experience &amp; interview performance)</li>\n<li><span style=\"font-weight: bold\">Interview Process:</span> Language Interview + English Interview</li>\n</ul>\n<p><span style=\"font-size: 18pt\"><span><span style=\"font-weight: bold\">Key Responsibilities</span></span></span></p>\n<ul>\n<li>Provide <span style=\"font-weight: bold\">L2/L3 technical support</span> to Thai-speaking users via phone, email, or chat</li>\n<li>Troubleshoot and resolve issues related to <span style=\"font-weight: bold\">.NET and SQL Server-based applications</span></li>\n<li>Handle escalations and collaborate with internal <span style=\"font-weight: bold\">L3/engineering teams</span></li>\n<li>Ensure timely resolution of incidents and service requests</li>\n<li>Deliver clear, step-by-step guidance to users</li>\n<li>Maintain documentation, knowledge base, and ticket updates</li>\n<li>Identify recurring issues and suggest improvements</li>\n</ul>\n<p><span style=\"font-size: 18pt\"><span><span style=\"font-weight: bold\">Technical Environment</span></span></span></p>\n<ul>\n<li>Applications: ~200 internal business applications</li>\n<li>Technologies: <span style=\"font-weight: bold\">.NET, SQL Server</span></li>\n</ul>\n<p><span style=\"font-size: 18pt\"><span><span style=\"font-weight: bold\">Required Skills</span></span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Fluency in Thai</span> (Native / Near-native – spoken &amp; written)</li>\n<li>Good <span style=\"font-weight: bold\">English communication skills</span> (for internal collaboration)</li>\n<li>Hands-on experience or understanding of:\n<ul>\n<li>.NET applications</li>\n<li>SQL Server (basic queries, troubleshooting)</li>\n</ul>\n</li>\n<li>Strong <span style=\"font-weight: bold\">analytical and problem-solving skills</span></li>\n<li>Ability to communicate effectively with both technical and non-technical users</li>\n<li>Self-driven with the ability to work independently and in a team</li>\n</ul>\n<p><span style=\"font-size: 18pt\"><span><span style=\"font-weight: bold\">Nice to Have</span></span></span></p>\n<ul>\n<li>Experience with ticketing tools like <span style=\"font-weight: bold\">Jira, ServiceNow, Zendesk</span></li>\n<li>Prior experience in <span style=\"font-weight: bold\">technical support / helpdesk roles</span></li>\n<li>Familiarity with software troubleshooting processes</li>\n</ul>",
    "compensation": "3000-3500 USD per Month",
    "departmentId": "18572",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Thai Technical Support (L2 and L3)",
    "departmentLabel": "MS",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://datamundi.bamboohr.com/careers/522",
    "employmentStatusLabel": "Contractor FTE"
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}