NW Residential Services Coordinator - Martha's Place (P/T Variable 0 -37.5 hr/wk)

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    "title": "NW Residential Services Coordinator - Martha's Place (P/T Variable 0 -37.5 hr/wk)",
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    "description": "<h2>Overview</h2>\n<p>P/T Variable hours available (0-37.5 per week; <em>must be available to work overnights and on weekends</em><em>, this is a 24/7 facility and flexibility is needed.) </em></p>\n<p> </p>\n<p>Starting Pay:<strong> </strong><strong>$25.96 - $27.26 / hour  (DOE). </strong><u>Overnight, Weekend & Solo Shift Differential Pay ($o.75 - $1.00 / hour) available.</u></p>\n<p> </p>\n<p>Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience.</p>\n<p> </p>\n<p><u>POSITION DESCRIPTION:</u>The Residential Services Coordinator is responsible for daily crisis management, milieu relationship management, and effective and safe daily building operation at Francis Place; a 42-unit, 24/7 controlled access, permanent/ supportive housing project for highly vulnerable, chronically homeless adults. The Residential Services Coordinator would be part of the 24/7 support staff for residents and building operations. </p>\n<h2>Responsibilities</h2>\n<p> </p>\n<p><u>MAJOR DUTIES AND RESPONSIBILITIES:</u></p>\n<ul>\n <li>Interact and model appropriate professional behaviors with residents in the general milieu of Martha's Place common areas.</li>\n <li>Coordinate and facilitate outside services with residents:</li>\n <ul>\n  <li>      Contact outside service providers to schedule, confirm and manage a variety of appointments.</li>\n </ul>\n <li>Provide outreach and engagement of service-resistant residents through creative, resourceful strategies that build trust and confidence.</li>\n <li>Initiate, facilitate and promote on-site recreational and therapeutic activities.</li>\n <li>Ensure all functions in lobby office are run efficiently and effectively, including checking visitors in and out, answering telephones and monitoring security systems.</li>\n <li>Acts as first responder to neighbor/community concerns promptly and professionally; ensure coordination with Supervisor and Housing Director as needed.</li>\n <li>Maintain safety and security by monitoring all general access areas and enforcing building rules including street front.</li>\n <li>Respond to emergencies and initiate action as required, including contact with emergency response systems; may include resident welfare checks.</li>\n <li>Ensure significant events involving residents and building operation activities are recorded accurately in daily log:</li>\n <ul>\n  <li>     Read daily logs upon shift entry</li>\n  <li>     Pass on all necessary information during shift overlap for seamless coverage</li>\n  <li>     Elevate issues as appropriate to Supervisor</li>\n </ul>\n <li>Respond to resident complaints involving other residents; coordinate with Supervisor, CHS Building Manager, and/or community partners as needed.</li>\n <li>Assess resident requests for maintenance, lease issues, rent payments, etc. in order to evaluate for appropriate assistance and/or direction to CHS building staff or other relevant services.</li>\n <li>Participate in weekly staff meetings (including internal CCS programs, CHS staff as needed, and community partners).</li>\n <li>Attend trainings as needed/required.</li>\n <li>Provide transportation to residents as needed/requested.</li>\n <li>Other work-related duties as assigned.</li>\n</ul>\n<h2>Qualifications</h2>\n<p>MINIMUM REQUIREMENTS:</p>\n<ul>\n <li>Experience working with individuals displaying a wide range of unpleasant and/or challenging behaviors.</li>\n <li>Must be available to work some evening and weekend shifts.</li>\n <li>Ability to communicate and work effectively with staff from various backgrounds.</li>\n <li>Able to communicate effectively in with staff, residents, and community partners.</li>\n <li>Ability to learn crisis intervention skills and behavior management.</li>\n <li>Reliable transportation and WA State Driver’s License/ WA State I.D.</li>\n <li>Active or ability to obtain a Food Handlers Permit.</li>\n <li>Active or ability to obtain CPR/First Aid training.</li>\n <li>Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.</li>\n <li>Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.</li>\n <li>Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.</li>\n <li>Criminal History Background Checks are required prior to employment.</li>\n</ul>",
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