Full-Time Customer Service Representative - CA

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    "requisitionDescription": "<div><div><div><div><p><strong>Position Summary</strong></p><p>Under the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company&rsquo;s commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers.</p><p>&nbsp;The CSR serves as the face of H&amp;S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.</p><p><strong>Responsibilities and Duties:</strong></p><p><u>Customer Service Excellence</u></p><ul><li>Greet all customers with enthusiasm and professionalism, creating a welcoming environment (&ldquo;Welcome to H&amp;S&rdquo; / &ldquo;Welcome to Chevron&rdquo;)</li><li>Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude</li><li>Follow the company&rsquo;s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance</li><li>Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement</li><li>Represent the company with professionalism in appearance, communication, and conduct</li></ul><p>&nbsp;<u>Cash Handling &amp; Register Operations</u></p><ul><li>Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions</li><li>Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy</li><li>Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures</li><li>Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions</li></ul><p>&nbsp;<u>Store Presentation &amp; Merchandising</u></p><ul><li>Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing</li><li>Maintain signage, promotional materials, and pricing accuracy</li><li>Remove expired, damaged, or recalled items and report discrepancies to the Station Manager</li><li>Keep the sales floor, counters, and displays neat, clean, and clutter-free</li></ul><p>&nbsp;<u>Food &amp; Beverage Handling</u></p><ul><li>Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)</li><li>Follow all food safety, sanitation, and temperature guidelines</li><li>Clean and sanitize equipment regularly to ensure quality and compliance</li></ul><p>&nbsp;<u>Maintenance, Cleanliness &amp; Safety</u></p><ul><li>Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal</li><li>Refill windshield washer stations, paper towels, and squeegees at the pumps</li><li>Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems</li><li>Report equipment malfunctions or safety hazards immediately to management</li></ul><p>&nbsp;<u>Additional Duties</u></p><ul><li>Adhere to the station&rsquo;s shift duties checklist for assigned shifts</li><li>Understand and assist with car wash operations (if applicable)</li><li>Perform other job-related duties as assigned by management</li></ul><p>&nbsp;</p><p><strong>Education and Work Experience</strong></p><ul><li>High school diploma or equivalent preferred</li><li>Previous experience in retail, food service, or customer-facing roles preferred</li><li>Basic knowledge of POS systems and cash-handling procedures</li><li>CPR and First Aid training a plus</li><li>Strong communication skills and the ability to work effectively in a team environment</li></ul><p><strong>Skill Set</strong></p><ul><li>Strong customer service and communication skills</li><li>Ability to multitask and stay organized in a fast-paced setting</li><li>Self-motivated and dependable, with strong follow-through and attention to detail</li><li>Able to follow direction, take initiative, and maintain professionalism under pressure</li><li>Comfortable using computers and POS systems; basic Microsoft Office skills a plus</li><li>Flexible availability, including nights, weekends, and holidays</li></ul><p><strong>Physical Demands and Work Environment</strong><strong>&nbsp;</strong></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. &nbsp; Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Frequent standing, walking, bending, and lifting up to 50 lbs</li><li>Requires use of hands, arms, and vision to operate POS systems and restock merchandise</li><li>Must be able to work both indoors and outdoors in various weather conditions</li><li>Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment</li><li>Must be able to communicate clearly and effectively in person and over the phone</li><li>Reasonable accommodations will be provided as required by law</li></ul></div></div></div></div>\n<br/>Friday through Sunday 6-2pm and Monday 2-10pm. 4 days a week employee. ",
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