CONTACT CENTER AGENT - PREFERRED BILINGUAL

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    "jobTitle": "CONTACT CENTER AGENT - PREFERRED BILINGUAL",
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    "description": "<p><span style=\"font-size:11pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-size:12pt\"><span style=\"color:#494949\">Job Title: Contact Center Agent&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Department: Contact Center/33rd W Ave Branch</span></span></strong></span></span></span></p>\n\n<p><span style=\"font-size:11pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-size:12pt\"><span style=\"color:#494949\">Starting Pay: $16.25<br />\nJob Summary:</span></span></strong></span></span></span></p>\n\n<p><span style=\"font-size:11pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12pt\"><span style=\"color:#494949\">In our Contact Center we assist inbound callers with the following support issues: On-Call banking access, Internet banking questions and navigation, general account questions, stop payments, telephone transfers, debit card questions, increases &amp; travel requests. We maintain and return customer calls on our after hour call center message center, and follow-up with customers &amp; non-customer regarding website product inquiries. In addition, we answer general banking questions via our BANNO online chat feature.</span></span></span></span></span></p>\n\n<p><span style=\"font-size:11pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-size:12pt\"><span style=\"color:#494949\">Duties/Responsibilities:</span></span></strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12pt\"><span style=\"color:#494949\">Assist customer by phone or in person with the following support issues: On-Call, Internet banking, general account questions, stop payments, telephone transfers, debit card questions, increases, and travel requests.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12pt\"><span style=\"color:#494949\">Maintain and return customer calls on the after hour call center message center.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12pt\"><span style=\"color:#494949\">Follow-up with customers and non-customer regarding website product inquiries.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12pt\"><span style=\"color:#494949\">Answer general banking questions via our Banno online chat feature.</span></span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-size:12pt\"><span style=\"color:#494949\">Extra or Additional Duties:</span></span></strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12pt\"><span style=\"color:#494949\">Attends meetings as required.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12pt\"><span style=\"color:#494949\">Answer switchboard for breaks, lunch, or absences.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12pt\"><span style=\"color:#494949\">Training personnel, as needed.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12pt\"><span style=\"color:#494949\">Complete monthly AHB Academy training courses.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12pt\"><span style=\"color:#494949\">Performs additional duties as assigned by management.</span></span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-size:12pt\"><span style=\"color:#494949\">Experience:</span></span></strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12pt\"><span style=\"color:#494949\">1 year Teller/Personal Banker or previous customer service experience required. </span></span></span></span></span></li>\n</ul>\n",
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