Service Manager - AG

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    "requisitionDescription": "<div><div><div><div><div><div><p style=\"margin-left:0in;\" data-pasted=\"true\">As the Service Manager, you&#39;ll oversee the Ag service department by tracking job progress, resolving customer concerns, leading the team, and managing schedules. If you have a passion for customer service and relevant experience, check out the job description below and apply today!</p><p style=\"margin-left:0in;\">We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!</p><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Handles customer related service functions such as job scheduling, job progress, warranty issues, etc.&nbsp;</li><li style=\"margin-left:0in;\">Maintains a high level of customer satisfaction.</li><li style=\"margin-left:0in;\">Oversees and assists scheduling work in service area in an effective manner that allows for the best use of the available space and the best service for our customers.</li><li style=\"margin-left:0in;\">Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action and termination.</li><li style=\"margin-left:0in;\">Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.</li><li style=\"margin-left:0in;\">Monitor Key Performance Indicators and other available reports and adjust business plan and procedures/processes as appropriate.</li><li style=\"margin-left:0in;\">Handles customer related service functions such as job scheduling, job progress, warranty issues, etc.&nbsp;</li><li style=\"margin-left:0in;\">Handles documentation and resolution of Goodwill claims with manufacturers.&nbsp;</li><li style=\"margin-left:0in;\">Determines needs relating to special tooling, equipment, vehicles, and work hours, etc.&nbsp;</li><li style=\"margin-left:0in;\">Interviews and hires personnel for service department.</li><li style=\"margin-left:0in;\">Maintains a safe, clean, neat and orderly work environment.</li><li style=\"margin-left:0in;\">Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.</li><li style=\"margin-left:0in;\">Resolving customer disputes to ensure fair value for the customer and company.</li><li style=\"margin-left:0in;\">Reviews work orders and ensure timeliness of completion and accuracy.</li><li style=\"margin-left:0in;\">Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.</li><li style=\"margin-left:0in;\">Regularly review JHA&rsquo;s, review company wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc.</li><li style=\"margin-left:0in;\">Works within and promotes vision, mission, and values of BMC.</li><li style=\"margin-left:0in;\">Performs other duties as assigned.</li></ul><p style=\"margin-left:0in;\"><strong>&nbsp;</strong></p><p style=\"margin-left:0in;\">Supervisory Duties:</p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Manages all service department personnel.</li><li style=\"margin-left:0in;\">Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department</li><li style=\"margin-left:0in;\">Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development</li><li style=\"margin-left:0in;\">Communicates with and coaches employees on assignments, providing technical expertise as needed.&nbsp;</li><li style=\"margin-left:0in;\">Selects, trains and develops employees consistent with department/division goals, providing coaching on career development</li></ul></div><p><br></p><p style=\"margin-left:0in;\">Qualifications:</p><ul type=\"disc\"><li style=\"margin-left:0in;\">Excellent customer service skills&nbsp;</li><li style=\"margin-left:0in;\">Good oral and written communication skills</li><li style=\"margin-left:0in;\">Computer knowledge</li><li style=\"margin-left:0in;\">Must have good leadership, detail and organizational skills.</li><li style=\"margin-left:0in;\">Ability and willingness to work flexible hours</li><li style=\"margin-left:0in;\">Mechanical experience with the product lines we represent preferred.</li><li style=\"margin-left:0in;\">Completion of Lead Yourself for internal candidates is preferred.</li><li style=\"margin-left:0in;\">Two-year degree or equivalent experience and training preferred.</li><li style=\"margin-left:0in;\">Prior supervisory experience or Service Management Training preferred.</li><li style=\"margin-left:0in;\">Must possess a clean driving record</li></ul><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\">As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:&nbsp;</p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution</li><li style=\"margin-left:0in;\">Health Insurance &ndash; 3 plan options</li><li style=\"margin-left:0in;\">Health Savings Account &ndash; Employer contribution up to $1,300/year&nbsp;</li><li style=\"margin-left:0in;\">Dependent Care Flex Spending Account</li><li style=\"margin-left:0in;\">Dental Insurance &ndash; 2 plan options&nbsp;</li><li style=\"margin-left:0in;\">Vision Insurance</li><li style=\"margin-left:0in;\">Basic Life/AD&amp;D and Supplemental Life Insurance</li><li style=\"margin-left:0in;\">Employer paid Short-Term Disability Coverage &ndash; 60% of base pay/salary</li><li style=\"margin-left:0in;\">Long-Term Disability Coverage&nbsp;</li><li style=\"margin-left:0in;\">Maternity / Paternity Benefits</li><li style=\"margin-left:0in;\">Holidays</li><li style=\"margin-left:0in;\">Paid Time Off (PTO)</li><li style=\"margin-left:0in;\">401(K) Plan</li><li style=\"margin-left:0in;\">Employee Assistance Program (EAP) &ndash; including Health Coaching&nbsp;</li><li style=\"margin-left:0in;\">SmartDollar &ndash; employer paid financial planning program&nbsp;</li><li style=\"margin-left:0in;\">Legal Shield/ID Shield products&nbsp;</li><li style=\"margin-left:0in;\">Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization<br>&nbsp;</li></ul></div><p style=\"margin-left:0in;\">EOE/Vet/Disability</p><p style=\"margin-left:0in;\"><br></p></div></div></div></div></div></div>\n",
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