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    "requisitionDescription": "<div><p>The Silverado Franklin Historic Hotel &amp; Gaming Complex is seeking smiling faces to join our team at the Franklin Hotel Front Desk. The Franklin Hotel is a historic 68 room hotel at the top of Main Street in historic Deadwood, SD. Check out its history here: https://www.silveradofranklin.com/about/history.html</p><p>The Silverado-Franklin Historic Hotel &amp; Gaming Complex offers competitive wages, excellent benefits, paid vacations, 401k, and opportunities for advancement.</p><p>All Front Desk employees must be 21 and available to work various shifts, any day of the week and be able to secure a SDCG Support License. Possess the ability to take the South Dakota approved Techniques of Alcohol Management exam (TAM or equivalent) and secure a passing score.</p><p>SDCG Support License Application: <a href=\"https://dor.sd.gov/media/sxcnv1sl/support-license-app-6-21.pdf\">https://dor.sd.gov/media/sxcnv1sl/support-license-app-6-21.pdf</a></p><p>Some duties include:</p><p id=\"isPasted\">&bull; Greet, register, and assign rooms to guests of hotel</p><p>&bull; Verify customers&rsquo; credit, and establish how the customer will pay for the accommodation</p><p>&bull; Contact housekeeping or maintenance staff when guests report problems</p><p>&bull; Make and confirm reservations using computer software, telephone, email, or walk-ins</p><p>&bull; Issue room keys and escort instructions to door greeters</p><p>&bull; Maintain confidentiality, randomness, accuracy, and integrity of redemption, promotions, and customer information</p><p>&bull; Enroll customers into the Players Card system using appropriate procedures on the casino floor and behind the Players Center counter</p><p>&bull; Assist with identifying high-end players, help resolve problems with the all customers and cultivate appropriate business relationships</p><p>&bull; Use highly effective verbal, written and spoken communication skills while dealing with the Platinum and Millionaire guests, as well as all guests</p><p>&bull; Report customer-related and employee incidents occurring in gaming areas to floor supervisors and department heads</p><p><br></p></div>\n",
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