Customer Service Representative with Italian & Spanish

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  "source_hash": "aeeaedb31e269b64c94cb592b79391eaa337c3933dcdca48b0f1d2acc7adc533",
  "last_changed_at": "2026-05-30T06:08:53.019Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Sant Cugat, Barcelona, 08195, Spain",
    "city": "Sant Cugat",
    "region": "Barcelona",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:27:20.115Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Sant Cugat, Barcelona, 08195, Spain",
      "city": "Sant Cugat",
      "region": "Barcelona",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
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    "countries": []
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  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "368",
    "isRemote": null,
    "location": {
      "city": "Sant Cugat",
      "state": "Barcelona"
    },
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      "city": null,
      "state": null,
      "country": null,
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    "departmentId": "20971",
    "locationType": "2",
    "jobOpeningName": "Customer Service Representative with Italian & Spanish ",
    "departmentLabel": "Customer Support (Carriers)",
    "employmentStatusLabel": "Employee"
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  "detail_job_opening": {
    "location": {
      "city": "Sant Cugat",
      "state": "Barcelona",
      "postalCode": "08195",
      "addressCountry": "Spain"
    },
    "datePosted": "2026-03-18",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p>The Alpega Group is looking for a <span style=\"font-weight: bold\">Customer Service Representative (Italian &amp; Spanish). </span>This role will be part of the operations organization in Alpega.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">WHO ARE WE</span></p>\n<p>The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation processes, with 35+ years in the business.</p>\n<p>Find more about our clients and services here:</p>\n<p><a href=\"https://www.alpegagroup.com/en/\" target=\"_blank\" rel=\"noopener noreferrer\">Alpega Group: control your supply chain with Alpega TMS.</a></p>\n<p><a href=\"https://www.alpegagroup.com/en/freight-exchange/\" target=\"_blank\" rel=\"noopener noreferrer\">Freight Exchange (alpegagroup.com)</a></p>\n<p><br></p>\n<p>You speak <span style=\"font-weight: bold\">Italian, English, Spanish</span>, and you would like to be part of an international company? Do you want to play an active part in shaping the landscape of the transport industry as part of a SaaS company?<span style=\"font-weight: bold\"> Become our new Customer Service Representative!</span> As such, you will join our Freight Exchange (FX) Business and you will be an important member of our organization.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">ABOUT THE ROLE</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Customer Assistance</span></p>\n<ul>\n<li>Respond to customer inquiries via phone and email.</li>\n<li>Provide guidance on how to use the platform and its features.</li>\n<li>Answer questions related to processes, workflows, and documentation.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Issue Resolution</span></p>\n<ul>\n<li>Troubleshoot product issues and technical problems.</li>\n<li>Identify root causes and escalate bugs or complex issues when necessary.</li>\n<li>Follow up with customers to ensure issues are resolved.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Operational Support</span></p>\n<ul>\n<li>Assist customers with operational questions related to their daily use of the platform.</li>\n<li>Help maintain smooth customer operations by resolving platform-related obstacles.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">WHAT WE LOOK FOR IN YOU</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Previous experience working in customer service is ideal but not mandatory.</span></li>\n<li><span style=\"font-weight: bold\">Native Italian</span></li>\n<li><span style=\"font-weight: bold\">Fluent in English/Spanish</span></li>\n<li>Willingness to learn and grow</li>\n<li>Curious and can-do attitude</li>\n<li>Resourceful and highly motivated, with a focus on client satisfaction. </li>\n<li>Team player able to build good relationships across functions and collaborate to achieve shared goals.</li>\n<li>High accuracy and attention to detail standards</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">WHAT WE OFFER YOU</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Temporary contract (sick leave replacement)</span></li>\n<li>Work model: <span style=\"font-weight: bold\">hybrid with 3 days in the office</span></li>\n<li>Grow and <span style=\"font-weight: bold\">learning </span>opportunities in an <span style=\"font-weight: bold\">international </span>environment.</li>\n<li>The possibility to work in a team, but also to work independently.</li>\n<li>An excellent career opportunity at a leading player in transportation management software.</li>\n</ul>\n<p><br></p>\n<p>We help each other because #bettertogether.</p>\n<p><br></p>\n<p>Learn more about <a href=\"https://www.linkedin.com/company/alpega/life/04e01cd2-0493-405d-af33-3a6e05c520ef/\" target=\"_blank\" rel=\"noopener noreferrer\">Life at Alpega</a></p>\n<p><br></p>\n<p>Our commitment to you</p>\n<p><em>The Alpega Group has 500 collaborators with over 40 nationalities, based in our different locations. We are a global team, with different backgrounds, races, faiths and genders. We commit to ensuring that everyone feels included, has opportunities to learn and grow and is happy at work.</em></p>\n<p><em>If you require any additional support with your application, reach out to the Talent Acquisition specialist for this position, so we can make arrangements for you.</em></p>\n<p><em>Good luck with your application! We look forward to hearing from you.</em></p>",
    "compensation": null,
    "departmentId": "20971",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Representative with Italian & Spanish ",
    "departmentLabel": "Customer Support (Carriers)",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://alpega.bamboohr.com/careers/368",
    "employmentStatusLabel": "Employee"
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}