Specialized Testing Associate I

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    "ExternalDescriptionStr": "<p><span><strong>Specialized Testing Associate I - Lewisville, TX, Monday to Friday, 9:30 AM to 6:00 PM</strong></span></p><p><span><strong>Candidates for this position will be required to work 2-3 days on-site in Lewisville, San Juan Capistrano, or Chantilly.&nbsp;</strong></span></p><p><span><strong>Pay range: $25.92+ per hour</strong></span></p><p><span>Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.</span></p><p>&nbsp;</p><p><span><strong>Benefits information:</strong></span><br><span>We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:</span></p><ul><li><span>Day 1 Medical, supplemental health, dental &amp; vision for FT employees who work 30+ hours&nbsp;</span></li><li><span>Best-in-class well-being programs</span></li><li><span>Annual, no-cost health assessment program Blueprint for Wellness®</span></li><li><span>healthyMINDS mental health program</span></li><li><span>Vacation and Health/Flex Time</span></li><li><span>6 Holidays plus 1 \"MyDay\" off</span></li><li><span>FinFit financial coaching and services</span></li><li><span>401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service</span></li><li><span>Employee stock purchase plan</span></li><li><span>Life and disability insurance, plus buy-up option</span></li><li><span>Flexible Spending Accounts</span></li><li><span>Annual incentive plans</span></li><li><span>Matching gifts program</span></li><li><span>Education assistance through MyQuest for Education</span></li><li><span>Career advancement opportunities</span></li><li><span>and so much more!</span></li></ul><p>&nbsp;</p><p>The Specialized Testing Associate I is responsible for supporting both direct clients and Business Unit clients for all aspects of specialized testing, focusing on relationship management, expedited problem resolution, and escalation of issues.&nbsp;</p>",
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    "ExternalPostedStartDate": "2026-06-12T21:12:07+00:00",
    "ExternalQualificationsStr": "<p>\"</p>\n<p><strong>Required Work Experience:&nbsp;&nbsp;</strong></p>\n<ul>\n <li>Minimum of four (4) years of successful customer service experience in an advanced Customer Service role.&nbsp;</li>\n <li>Previous medical or clinical laboratory background required.&nbsp;</li>\n</ul>\n<p><strong>Physical and Mental Requirements:&nbsp;&nbsp;</strong></p>\n<ul>\n <li>Sitting for long periods of time.&nbsp;</li>\n <li>Repeating motions that may include the wrists, hands and/or fingers. (Typing)&nbsp;</li>\n</ul>\n<p><strong>Knowledge:&nbsp;&nbsp;</strong></p>\n<ul>\n <li>Proper telephone etiquette to handle customer inquiries.&nbsp;</li>\n <li>Basic knowledge of operating office equipment.&nbsp;</li>\n <li>Broad knowledge of specimen requirements for medical laboratory tests and the requirements for different methods of sample preservation.&nbsp;</li>\n <li>Thorough knowledge of laboratory operations.&nbsp;</li>\n <li>Comprehensive knowledge of medical and laboratory terminology.&nbsp;</li>\n <li>Understand the importance of Quality Service and how it is measured.&nbsp;</li>\n</ul>\n<p><strong>Skills:&nbsp;&nbsp;</strong></p>\n<ul>\n <li>Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers&nbsp;</li>\n <li>Strong computer skills (Word, Excel, PowerPoint, Access)&nbsp;</li>\n <li>Ability to multi-task and work in a fast-paced environment.&nbsp;</li>\n <li>Ability to work under pressure with a high degree of accuracy&nbsp;</li>\n <li>Strong organizational skills&nbsp;</li>\n <li>Ability to analyze and solve problems.&nbsp;</li>\n <li>Good listening skills.&nbsp;</li>\n <li>Ability to maintain professional and tactful manner in stressful situations.&nbsp;</li>\n <li>Exhibit comfortable interaction with technical staff and other departments.&nbsp;</li>\n <li>Ability to deal with client information in a confidential manner.&nbsp;</li>\n</ul>\n<p><strong>Education</strong></p>\n<ul>\n <li>Bachelor’s Degree BS in a Life Science, Business, Customer Relations or related field (Preferred)</li>\n <li>High School Diploma or Equivalent (Required)</li>\n</ul>\n<p><strong>Licenses and Certifications</strong></p>\n<ul>\n <li>MLT or MT certification (Preferred)</li>\n</ul>",
    "InternalQualificationsStr": "<p>\"</p>\n<p><strong>Required Work Experience:&nbsp;&nbsp;</strong></p>\n<ul>\n <li>Minimum of four (4) years of successful customer service experience in an advanced Customer Service role.&nbsp;</li>\n <li>Previous medical or clinical laboratory background required.&nbsp;</li>\n</ul>\n<p><strong>Physical and Mental Requirements:&nbsp;&nbsp;</strong></p>\n<ul>\n <li>Sitting for long periods of time.&nbsp;</li>\n <li>Repeating motions that may include the wrists, hands and/or fingers. (Typing)&nbsp;</li>\n</ul>\n<p><strong>Knowledge:&nbsp;&nbsp;</strong></p>\n<ul>\n <li>Proper telephone etiquette to handle customer inquiries.&nbsp;</li>\n <li>Basic knowledge of operating office equipment.&nbsp;</li>\n <li>Broad knowledge of specimen requirements for medical laboratory tests and the requirements for different methods of sample preservation.&nbsp;</li>\n <li>Thorough knowledge of laboratory operations.&nbsp;</li>\n <li>Comprehensive knowledge of medical and laboratory terminology.&nbsp;</li>\n <li>Understand the importance of Quality Service and how it is measured.&nbsp;</li>\n</ul>\n<p><strong>Skills:&nbsp;&nbsp;</strong></p>\n<ul>\n <li>Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers&nbsp;</li>\n <li>Strong computer skills (Word, Excel, PowerPoint, Access)&nbsp;</li>\n <li>Ability to multi-task and work in a fast-paced environment.&nbsp;</li>\n <li>Ability to work under pressure with a high degree of accuracy&nbsp;</li>\n <li>Strong organizational skills&nbsp;</li>\n <li>Ability to analyze and solve problems.&nbsp;</li>\n <li>Good listening skills.&nbsp;</li>\n <li>Ability to maintain professional and tactful manner in stressful situations.&nbsp;</li>\n <li>Exhibit comfortable interaction with technical staff and other departments.&nbsp;</li>\n <li>Ability to deal with client information in a confidential manner.&nbsp;</li>\n</ul>\n<p><strong>Education</strong></p>\n<ul>\n <li>Bachelor’s Degree BS in a Life Science, Business, Customer Relations or related field (Preferred)</li>\n <li>High School Diploma or Equivalent (Required)</li>\n</ul>\n<p><strong>Licenses and Certifications</strong></p>\n<ul>\n <li>MLT or MT certification (Preferred)</li>\n</ul>",
    "OrganizationDescriptionStr": "<table>\n <tbody>\n  <tr>\n   <td>Quest Diagnostics honors our service members and encourages veterans to apply.<br/><br/> While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.<br/><br/> Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.</td>\n  </tr>\n </tbody>\n</table>",
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