Customer Service Representative

{
  "content_hash": "3d100d088623f45a46f61eeefc804a4bcddf76fb9fd3755f8a191c07fd0d680d",
  "source_hash": "30a0e26c188ca4f812e23714f5946834a2d3da850725cce1bbea91d464429854",
  "last_changed_at": "2026-06-05T01:30:23.977Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Vancouver, WA - Distribution Center, Vancouver, Washington",
    "city": "Vancouver",
    "region": "WA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 27,
  "salary_min": 20,
  "inferred_at": "2026-06-03T07:45:35.641Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Vancouver, WA - Distribution Center, Vancouver, Washington",
      "city": "Vancouver",
      "region": "WA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "hour",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
}

{}

{
  "id": "488348",
  "job": {
    "id": "496402",
    "division": null,
    "department": {
      "id": "49443",
      "name": "Customer Service"
    },
    "requisition_id": "PIN-1146",
    "structure_custom_group_one": {
      "id": "9424",
      "name": "ASC Engineered Solutions",
      "title": "Business Unit"
    }
  },
  "url": "https://asc-es-reliable.pinpointhq.com/en/postings/f506d03b-cb8a-4c21-a643-935c06db7466",
  "path": "/en/postings/f506d03b-cb8a-4c21-a643-935c06db7466",
  "title": "Customer Service Representative",
  "benefits": "",
  "location": {
    "id": "42351",
    "city": "Vancouver",
    "name": "Vancouver, WA - Distribution Center",
    "province": "Washington",
    "postal_code": "98661"
  },
  "deadline_at": null,
  "description": "<div><!--block-->The <strong>Customer Service Representative (CSR)</strong> in coordination with our outside sales team is the primary point of contact for our customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining ASC’s reputation for excellence.</div>",
  "compensation": "$20.00 - $27.00 / hour",
  "reporting_to": "Heidi Bolding",
  "workplace_type": "hybrid",
  "benefits_header": "",
  "employment_type": "full_time",
  "workplace_type_text": "Hybrid",
  "compensation_maximum": 27,
  "compensation_minimum": 20,
  "compensation_visible": true,
  "employment_type_text": "Full Time",
  "key_responsibilities": "<ul><li><!--block-->Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.</li><li><!--block-->&nbsp;Assist customers with product and service-related questions, technical issues, and account management.</li><li><!--block-->Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.</li><li><!--block-->Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.</li><li><!--block-->Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform</li><li><!--block-->Identify opportunities for process improvements to enhance the overall customer experience.</li><li><!--block-->Stay up to date on product/service offerings policies, and procedures.</li><li><!--block-->Accurately document customer interactions and transactions in ASC’s CRM system.</li><li><!--block-->Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.</li><li><!--block-->&nbsp;Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service.</li><li><!--block-->&nbsp;Other duties as assigned</li></ul><div><!--block--><br></div>",
  "compensation_currency": "USD",
  "compensation_frequency": "hour",
  "skills_knowledge_expertise": "<ul><li><!--block-->Bachelor's degree or equivalent work experience in a B2B Customer Service role.</li><li><!--block-->Excellent communication skills (verbal and written) with ability to handle conflict resolution.</li><li><!--block-->Strong problem-solving abilities with a customer-focused mindset.</li><li><!--block-->Ability to remain calm and composed under pressure.</li><li><!--block-->Proficiency working in a ERP. CRM experience is a plus.</li><li><!--block-->Flexibility to work in a fast-paced environment and adapt to changing priorities.</li></ul>",
  "key_responsibilities_header": "How You Will Help",
  "skills_knowledge_expertise_header": "What You Will Bring"
}