Virtual Technical Support & Sales Representative - Remote TP82220

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      "Value": "<b><i>ATTENTION MILITARY AFFILIATED JOB SEEKERS</i></b> - Our organization works with partner companies to source qualified talent for their open roles.<br><br><span class=\"questionInput\" qbchildren=\"\"><strong>*****The following position is available to <i>Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers</i>.*****</strong></span><br><br>If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.<br><br><br><span style=\"font-family: verdana, geneva; font-size: 10pt; color: #333333;\"><span class=\"ui-provider ed bhb bcq cee cef ceg ceh cei cej cek cel cem cen ceo cep ceq cer ces cet ceu cev cew cex cey cez cfa cfb cfc cfd cfe cff cfg cfh cfi cfj\">At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.</span></span><br><br><br><br>As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.<ul><li>&nbsp; &nbsp; Provide front line, first level, technical assistance for consumers</li><li>&nbsp; &nbsp; Assist with product recommendations and sales inquiries</li><li>&nbsp; &nbsp; Supporting Client specific high speed internet services delivering an exceptional customer experience</li><li>&nbsp; &nbsp; Resolve technical problems, within a fast paced, customer facing environment</li><li>&nbsp; &nbsp; Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.</li><li>&nbsp; &nbsp; Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.</li><li>&nbsp; &nbsp; Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.</li><li>&nbsp; &nbsp; Demonstrate advanced product knowledge and he ability to solve customer issues.</li><li>&nbsp; &nbsp; Resolve customer issues on the first call as frequently as possible.</li><li>&nbsp; &nbsp; Open and manage trouble ticket system for user issues, Data Network, OS issues.</li><li>&nbsp; &nbsp; Be patient, courteous and friendly with customers at all times.</li><li>&nbsp; &nbsp; Demonstrate a positive attitude.</li><li>&nbsp; &nbsp; Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.</li><li>&nbsp; &nbsp; Adhere to all work schedule assignments.</li><li>&nbsp; &nbsp; Abide by and support management directives and adhere to all TP policies.</li></ul><br>#LI-Remote",
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