Head, People Infrastructure & Governance

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    "location": {
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    "datePosted": "2026-06-22",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Flutterwave</span><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) to make and receive payments in a convenient borderless manner.<br><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">About the role</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">The </span><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Head, People Infrastructure and Governance</span><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> role owns the foundation the entire People function and the wider business run on. You will be responsible for the systems, data, payroll, benefits, compliance, workplace, travel logistics, and policy infrastructure that keeps the organisation running cleanly and lawfully across every market we operate in.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">This is deliberately not a transaction processing role. In a fast-moving, regulated, multi-country environment, this function is a strategic control point, and we are looking for someone who will design and build it as such. You will be expected to bring discipline, automation, and strong governance to areas that have historically depended on manual effort, and to free the rest of the People team and the business to focus on growth.<br><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"> Responsibilities include but are not limited to:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">1. People Systems and Data</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Own the HRIS as the single system of record, including its selection, implementation, configuration, and ongoing optimisation</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Establish strong employee data governance, ensuring data is accurate, secure, well structured, and reportable</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Build the reporting and analytics layer that turns people data into reliable insight for leadership</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensure personal information of customers, employees, and partners is processed and protected in line with data privacy laws and global best practices</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">2. Payroll and Benefits</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Own end-to-end payroll across all markets, ensuring it is accurate, timely, and fully compliant with local statutory requirements</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Manage benefits administration, including group life insurance, health insurance, and other employee benefits, with strong vendor and broker relationships</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Lead benefits renewals and continually optimise cost and value across markets</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">3. Compliance, Governance, and Audit</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Own the statutory and regulatory compliance of the People function across every market</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Lead internal and external people audits, maintaining clean records and strong audit trails</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Build and maintain the policy framework, ensuring policies are current, consistent, and properly governed</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">4. Real Estate and Workplace Management</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Own the end-to-end real estate portfolio, including identification, negotiation, and management of office leases and rental agreements across all locations</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Oversee office facility management, including maintenance, space planning, and ensuring all work environments meet operational and safety standards</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Manage security vendor relationships and contracts, ensuring adequate and cost-effective physical security across all office locations</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Oversee utility management, including electricity, internet, water, and other essential services, ensuring continuity and cost discipline</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Manage workplace vendor relationships and contracts in partnership with the business, including cleaning, facilities maintenance, and building services</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensure all offices are well-equipped, compliant with local regulations, and provide a productive working environment</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">5. Travel Logistics</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Own and manage the organisation’s corporate travel framework, including travel policies, booking processes, and approved vendor relationships</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Oversee end-to-end travel coordination for employees across all markets, including flights, accommodation, ground transportation, and visa/travel documentation support</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Manage relationships with travel management companies, hotels, and transport providers, negotiating favourable corporate rates</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensure travel spend is tracked, reported, and optimised, with clear cost discipline and policy compliance</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Work closely with Finance and People teams to ensure seamless reimbursement and expense management for business travel</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">6. Administrative Expenses</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Manage administrative expenses with a clear focus on cost discipline and value</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Oversee workplace and administrative vendor relationships and contracts</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Track and report on administrative spend, identifying opportunities for optimisation across markets</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">7. Leadership</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Lead, develop, and grow a small, high-performing team, building genuine capability and depth</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Replace manual, repetitive work with well-designed processes and the right tooling</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Operate as a trusted partner to the Head of People and Culture and to the broader leadership team.<br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Required competencies to be a Waver:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Minimum of 10 years’ experience leading HR operations, people infrastructure, or a comparable function, ideally in a multi-country environment</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong track record in payroll, benefits, and statutory compliance across more than one market, with African market experience a strong advantage</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Demonstrated experience selecting and implementing HRIS or related people systems</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Experience managing real estate portfolios, facilities, and workplace operations</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Hands-on experience managing corporate travel programmes, including vendor and policy management</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Comfort owning a budget and managing vendor, broker, and lease relationships</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Exposure to a regulated industry such as financial services or technology is an advantage</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Relevant professional qualifications in HR, finance, or compliance are an advantage</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"><br><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Other attributes we are looking for:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">A builder who is energised by designing systems and processes, not just running them</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong governance and risk instincts, with high attention to detail and accuracy</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Comfortable owning both the people side and the workplace, travel, and cost dimensions of the role</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Calm and credible under audit, regulatory, and deadline pressure</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">A clear communicator who can partner across People, Finance, and the business<br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(72, 65, 63); font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Click here for the </span><a href=\"https://flutterwave.docsend.com/view/aj59p2gfa6wnq23f\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Recruitment Privacy Notice</span></a><span style=\"color: rgb(72, 65, 63); font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"> and </span><a href=\"https://flutterwave.com/privacy-policy\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Flutterwave Privacy Policy</span></a></p>",
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