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    "requisitionDescription": "<div>\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.14.30/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.14.30/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;' id=\"isPasted\"><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>About the Organization&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;text-indent:.25in;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>SurePrep&#39;s software solutions 1040SCAN, SPbinder and TaxCaddy plus onshore and offshore tax preparation outsource services allow accounting firms to increase productivity and profitability while promoting a completely digital tax workflow. SurePrep provides the most automated solutions available to streamline the entire 1040 process for both the CPA and taxpayer.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;text-indent:.25in;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>SurePrep is comprised of a dynamic, inclusive, and outstanding team. We seek out the brightest candidates capable of tackling the ever-evolving tech industry while maintaining a reputation over 20 years. We&rsquo;re looking for hard-working, passionate people to help us reshape the tax and accounting industry. We encourage fresh ideas that will drive us toward our goals.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Brief Job Description</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>An Implementation Specialist is a vital component to the Professional Services customer&rsquo;s implementation experience, handling customer contact responsibilities for onboarding firms implementing SurePrep products, with a focus on workstation set up and assisting with the next steps in the onboarding process.</span></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Responsibilities</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Complete the workstation setup steps to ensure a seamless start to onboarding SurePrep products</span></li><li style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Coordinate multiple customer touchpoints and implementation milestones&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Collaborate with Professional Services Operations and designated workflow team(s) to support project kick-offs and milestones</span></li><li style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Bring appropriate internal individuals together to resolve issues in a prompt and appropriate manner</span></li><li style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Meet performance objectives established by Management</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>Requirements</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;background:white;'>You&rsquo;re a fit for the role if your background includes:</span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;background:white;'>Bachelor&rsquo;s Degree Preferred</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;background:white;'>Minimum of 3 years&rsquo; experience working in a customer service environment or other relevant experience.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;background:white;'>Excellent verbal and written communication in English is a must.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;background:white;'>Software implementation coordination experience is preferred.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;background:white;'>Excellent analytical, decision making and time management skills.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;background:white;'>Ability to use creative methods, share ideas and use innovative approaches to address customer needs.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;background:white;'>Strong partnership, communication, and collaboration skills.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;background:white;'>Strong call handling soft skills.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;background:white;'>Ability to self-manage.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;background:white;'>Ability to stay motivated in a fast paced, high-pressure environment and pivot based on the needs of the business.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;background:white;'>Strong research and problem-solving skills.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;background:white;'>Ability to excel in a peer-coaching atmosphere.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;background:white;'>Willingness to learn new processes and skills to improve the customer experience.</span></li><li><span style='font-family:\"Calibri\",sans-serif;font-size:11.0pt;color:black;background:white;'>Ability to work collaboratively and cross-functionally in an Agile team environment.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><span style=\"font-size:15px;background:white;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>EEO Statement&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. &nbsp;</span></p>\n    </div>\n  </div>\n",
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