Program Manager-Rue Ferrari (82864)

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    "city": "San Jose",
    "jobId": 624385,
    "level": "Management",
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    "jobTitle": "Program Manager-Rue Ferrari (82864)",
    "location": "EIH Ferrari - San Jose, CA 95118",
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    "description": "<p><img alt=\"HomeFirstLogoMain_DarkBlue.png\" src=\"https://static.wixstatic.com/media/a5829f_7a43a822ef134996b9980e85efc9447e~mv2.png/v1/fill/w_272,h_65,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/HomeFirstLogoMain_DarkBlue.png\" /></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><strong><span style=\"color:#222222;\">Position:</span></strong><span style=\"color:#222222;\"> Program Manager-EIH</span></span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><strong><span style=\"color:#222222;\">Location:</span></strong><span style=\"color:#222222;\"> Rue Ferrari</span></span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><strong><span style=\"color:#222222;\">Reports to</span></strong><span style=\"color:#222222;\">:</span> <span style=\"color:#222222;\">Director of Interim Housing</span></span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><strong><span style=\"color:#222222;\">Employment Type:</span></strong><span style=\"color:#222222;\"> Regular Full Time, Exempt</span></span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><strong><span style=\"color:#222222;\">Compensation:</span></strong><span style=\"color:#222222;\"> $103, 744.37/Annually </span></span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>ABOUT HOMEFIRST</strong></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>OUR VALUES</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong><em>Kindness</em></strong><em>: We act with empathy toward others.</em></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong><em>Passion</em></strong><em>: We ignite change to fulfill our mission.</em></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong><em>Excellence</em></strong><em>: We deliver exceptional service to our communities.</em></span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><strong><span style=\"color:#222222;\">POSITION OVERVIEW</span></strong></span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#222222;\">This Manager of Interim Housing will oversee HomeFirst’s case management and support services in interim housing programs within the Emergency Housing Division. This Division encompasses all programs serving individuals and families who are homeless and seeking immediate temporary housing or shelter options. Under the guidance of the agency’s Director of Interim Housing Services and Vice President (VP) of Emergency Housing Division, this Manager oversees case management and support services programs in temporary housing and/or shelter settings, such as a shelter-based transitional housing programs, Veterans transitional grant per diem programs, shelter case management services, and others.</span></span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#222222;\">The goal of case management and support services programs is to provide client centered services that promote exits to permanent housing through various strategies; including support in accessing time-limited subsidies, benefit application, increasing income, family reunification, housing problem solving and linkage to health and community resources, etc.</span></span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>REPORTING RELATIONSHIPS</strong></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">The position reports to Director, Emergency Interim Housing</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><strong><span style=\"color:#222222;\">PRIMARY RESPONSIBILITES</span></strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">With the guidance and direction of the Director of Interim Housing, the Manager of Interim Housing will support the program through the following activities:</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Participates in program design and development</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Participates in creating policies and procedures manuals</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Recruits, hires, trains, and supervises program staff</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Provides regular one to one supervision with team members as well as conducts team meetings</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Provides tracking and reporting for multiple programs</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Works to build external partnerships to ensure the highest level of service possible</span></span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Coordinate’s activity and bed capacity with external partners as necessary</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Ensures program staff adhere to program goals, objectives, and practices</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Initiates and participates in outreach activities as necessary</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Leads/facilitates large group meetings and discussions for both program participants and community stake holders</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Secures all necessary supplies for multiple programs</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Ensures enrollments, assessments, intakes, and other program participant documentation is taken care of and properly kept in compliance with HomeFirst standards</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Complete all appropriate data collection, HMIS data entry, paperwork, and tracking of activities</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Make timely and accurate decisions in emergency or crisis situations with particular awareness of need for safety of all program participants, staff, or volunteers involved</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Know and follow agency and program policies and procedures</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Responsible for the implementation and monitoring of services contracts and deliverables identified within multiple contracts</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Assist in the development of Case Managers professional growth;</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Attends community meetings as needed and represents HomeFirst in a professional manner;</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Other duties as assigned</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#222222;\">This role is further responsible for modeling the values and principles of HomeFirst within the agency and broader community.</span></span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#222222;\">The Manger of Interim Housing is relentless in their commitment to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through thoughtful, strategic program design and a scientific approach to performance improvement. Their participation in the continuous testing, analysis, and refinement of programs reflects their personal pursuit of excellence in all that they do. The Manger of Interim Housing is able to navigate the competing demands of internal and external stakeholders and balances their passion for service with a developed business acumen. HomeFirst is a diverse company in a diverse field, and the Manger of Interim Housing desires to work with people from a variety of social and economic backgrounds.</span></span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>COMPETENCIES</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Excellence: </strong>Commits to high achievement by setting personal standards of excellence, driving results, and continuously improving performance while fostering team success and organizational goals.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Collaboration: </strong>Works effectively to build strong relationships, foster open communication, and create a cohesive and high-performing team.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Diversity &amp; Inclusion:</strong> Cultivates an inclusive environment that values and respects the social identities of all individuals, creating space for authenticity and equity.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Managing Performance: </strong>Ensures team goals are met by proactively addressing concerns, providing guidance, and fostering accountability to achieve desired outcomes.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Empowering &amp; Developing Others: </strong>Delegates authority confidently, provides the freedom for individual styles, and offers recognition and constructive feedback to develop team members effectively<strong>.</strong></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Managing Change: </strong>Leads teams through organizational shifts by positively guiding others, encouraging adaptability, and aligning priorities with the agency’s mission.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Risk Management: </strong>Evaluates and mitigates risks in operational and strategic areas, prioritizes safety, and raises concerns to address potential issues proactively.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Technical Expertise: </strong>Maintains a high level of skill and knowledge relevant to the role, staying adaptable and current in their field.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Customer Service: </strong>Understands the needs and goals of both internal and external stakeholders, working collaboratively to achieve mutually beneficial outcomes.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Planning and Organizing: </strong>Develops and adheres to efficient workflows, ensuring deadlines and processes are streamlined for maximum effectiveness.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Critical Thinking:</strong> Approaches challenges with a logical, systematic, and thoughtful methodology to effectively navigate complex situations and make informed decisions.</span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>BENEFITS</strong></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.</span></span></p>\n\n<p> </p>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>ORGANIZATIONAL EQUITY STATEMENT</strong></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.</span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.</span></span></p>\n\n<p> </p>\n\n<p> </p>\n\n<p> </p>\n\n<p> </p>\n\n<p> </p>",
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We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.\\n\\n \\n\\nOUR VALUES\\n\\n\\n\\tKindness: We act with empathy toward others.\\n\\tPassion: We ignite change to fulfill our mission.\\n\\tExcellence: We deliver exceptional service to our communities.\\n\\n\\n \\n\\nPOSITION OVERVIEW\\n\\nThis Manager of Interim Housing will oversee HomeFirst’s case management and support services in interim housing programs within the Emergency Housing Division. This Division encompasses all programs serving individuals and families who are homeless and seeking immediate temporary housing or shelter options. Under the guidance of the agency’s Director of Interim Housing Services and Vice President (VP) of Emergency Housing Division, this Manager oversees case management and support services programs in temporary housing and/or shelter settings, such as a shelter-based transitional housing programs, Veterans transitional grant per diem programs, shelter case management services, and others.\\n\\nThe goal of case management and support services programs is to provide client centered services that promote exits to permanent housing through various strategies; including support in accessing time-limited subsidies, benefit application, increasing income, family reunification, housing problem solving and linkage to health and community resources, etc.\\n\\n \\n\\nREPORTING RELATIONSHIPS\\n\\nThe position reports to Director, Emergency Interim Housing\\n\\n \\n\\nPRIMARY RESPONSIBILITES\\n\\n\\n\\tWith the guidance and direction of the Director of Interim Housing, the Manager of Interim Housing will support the program through the following activities:\\n\\tParticipates in program design and development\\n\\tParticipates in creating policies and procedures manuals\\n\\tRecruits, hires, trains, and supervises program staff\\n\\tProvides regular one to one supervision with team members as well as conducts team meetings\\n\\tProvides tracking and reporting for multiple programs\\n\\tWorks to build external partnerships to ensure the highest level of service possible\\n\\n\\n\\n\\tCoordinate’s activity and bed capacity with external partners as necessary\\n\\tEnsures program staff adhere to program goals, objectives, and practices\\n\\tInitiates and participates in outreach activities as necessary\\n\\tLeads/facilitates large group meetings and discussions for both program participants and community stake holders\\n\\tSecures all necessary supplies for multiple programs\\n\\tEnsures enrollments, assessments, intakes, and other program participant documentation is taken care of and properly kept in compliance with HomeFirst standards\\n\\tComplete all appropriate data collection, HMIS data entry, paperwork, and tracking of activities\\n\\tMake timely and accurate decisions in emergency or crisis situations with particular awareness of need for safety of all program participants, staff, or volunteers involved\\n\\tKnow and follow agency and program policies and procedures\\n\\tResponsible for the implementation and monitoring of services contracts and deliverables identified within multiple contracts\\n\\tAssist in the development of Case Managers professional growth;\\n\\tAttends community meetings as needed and represents HomeFirst in a professional manner;\\n\\tOther duties as assigned\\n\\n\\nThis role is further responsible for modeling the values and principles of HomeFirst within the agency and broader community.\\n\\nThe Manger of Interim Housing is relentless in their commitment to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through thoughtful, strategic program design and a scientific approach to performance improvement. Their participation in the continuous testing, analysis, and refinement of programs reflects their personal pursuit of excellence in all that they do. The Manger of Interim Housing is able to navigate the competing demands of internal and external stakeholders and balances their passion for service with a developed business acumen. HomeFirst is a diverse company in a diverse field, and the Manger of Interim Housing desires to work with people from a variety of social and economic backgrounds.\\n\\nCOMPETENCIES\\n\\n\\n\\tExcellence: Commits to high achievement by setting personal standards of excellence, driving results, and continuously improving performance while fostering team success and organizational goals.\\n\\tCollaboration: Works effectively to build strong relationships, foster open communication, and create a cohesive and high-performing team.\\n\\tDiversity &amp; Inclusion: Cultivates an inclusive environment that values and respects the social identities of all individuals, creating space for authenticity and equity.\\n\\tManaging Performance: Ensures team goals are met by proactively addressing concerns, providing guidance, and fostering accountability to achieve desired outcomes.\\n\\tEmpowering &amp; Developing Others: Delegates authority confidently, provides the freedom for individual styles, and offers recognition and constructive feedback to develop team members effectively.\\n\\tManaging Change: Leads teams through organizational shifts by positively guiding others, encouraging adaptability, and aligning priorities with the agency’s mission.\\n\\tRisk Management: Evaluates and mitigates risks in operational and strategic areas, prioritizes safety, and raises concerns to address potential issues proactively.\\n\\tTechnical Expertise: Maintains a high level of skill and knowledge relevant to the role, staying adaptable and current in their field.\\n\\tCustomer Service: Understands the needs and goals of both internal and external stakeholders, working collaboratively to achieve mutually beneficial outcomes.\\n\\tPlanning and Organizing: Develops and adheres to efficient workflows, ensuring deadlines and processes are streamlined for maximum effectiveness.\\n\\tCritical Thinking: Approaches challenges with a logical, systematic, and thoughtful methodology to effectively navigate complex situations and make informed decisions.\\n\\n\\n \\n\\nBENEFITS\\n\\nHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.\\n\\n \\n\\n \\n\\nORGANIZATIONAL EQUITY STATEMENT\\n\\nAt HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.\\n\\n \\n\\nHomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.\\n\\nHomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.\\n\\n \\n\\n \\n\\n \\n\\n \\n\\n QualificationsQUALIFICATIONS (YOU HAVE)\\n\\n\\n\\t Bachelor’s degree in social services or related field (Bachelor’s degree may be substituted by 4 years of social services experience, in addition to the requirement below);\\n\\tMinimum 2 years-management experience within the social services or non-profit sector.\\n\\tMinimum 1 year of progressive management experience, overseeing staff and programs across multiple sites:\\n\\t1 year of experience working in emergency homeless services, management capacity\\n\\n\\nOther:\\n\\n\\n\\tAble to perform sedentary work;\\n\\tAble to lift up to 30 lbs. on occasion;\\n\\tAbility to use keyboard and read computer screens for extended periods;\\n\\tAble to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;\\n\\n\\n \",\"responsibilities\":\"\\n\\nPosition: Program Manager-EIH\\n\\nLocation: Rue Ferrari\\n\\nReports to: Director of Interim Housing\\n\\nEmployment Type: Regular Full Time, Exempt\\n\\nCompensation: $103, 744.37/Annually \\n\\n \\n\\nABOUT HOMEFIRST\\n\\nEstablished in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.\\n\\n \\n\\nOUR VALUES\\n\\n\\n\\tKindness: We act with empathy toward others.\\n\\tPassion: We ignite change to fulfill our mission.\\n\\tExcellence: We deliver exceptional service to our communities.\\n\\n\\n \\n\\nPOSITION OVERVIEW\\n\\nThis Manager of Interim Housing will oversee HomeFirst’s case management and support services in interim housing programs within the Emergency Housing Division. This Division encompasses all programs serving individuals and families who are homeless and seeking immediate temporary housing or shelter options. Under the guidance of the agency’s Director of Interim Housing Services and Vice President (VP) of Emergency Housing Division, this Manager oversees case management and support services programs in temporary housing and/or shelter settings, such as a shelter-based transitional housing programs, Veterans transitional grant per diem programs, shelter case management services, and others.\\n\\nThe goal of case management and support services programs is to provide client centered services that promote exits to permanent housing through various strategies; including support in accessing time-limited subsidies, benefit application, increasing income, family reunification, housing problem solving and linkage to health and community resources, etc.\\n\\n \\n\\nREPORTING RELATIONSHIPS\\n\\nThe position reports to Director, Emergency Interim Housing\\n\\n \\n\\nPRIMARY RESPONSIBILITES\\n\\n\\n\\tWith the guidance and direction of the Director of Interim Housing, the Manager of Interim Housing will support the program through the following activities:\\n\\tParticipates in program design and development\\n\\tParticipates in creating policies and procedures manuals\\n\\tRecruits, hires, trains, and supervises program staff\\n\\tProvides regular one to one supervision with team members as well as conducts team meetings\\n\\tProvides tracking and reporting for multiple programs\\n\\tWorks to build external partnerships to ensure the highest level of service possible\\n\\n\\n\\n\\tCoordinate’s activity and bed capacity with external partners as necessary\\n\\tEnsures program staff adhere to program goals, objectives, and practices\\n\\tInitiates and participates in outreach activities as necessary\\n\\tLeads/facilitates large group meetings and discussions for both program participants and community stake holders\\n\\tSecures all necessary supplies for multiple programs\\n\\tEnsures enrollments, assessments, intakes, and other program participant documentation is taken care of and properly kept in compliance with HomeFirst standards\\n\\tComplete all appropriate data collection, HMIS data entry, paperwork, and tracking of activities\\n\\tMake timely and accurate decisions in emergency or crisis situations with particular awareness of need for safety of all program participants, staff, or volunteers involved\\n\\tKnow and follow agency and program policies and procedures\\n\\tResponsible for the implementation and monitoring of services contracts and deliverables identified within multiple contracts\\n\\tAssist in the development of Case Managers professional growth;\\n\\tAttends community meetings as needed and represents HomeFirst in a professional manner;\\n\\tOther duties as assigned\\n\\n\\nThis role is further responsible for modeling the values and principles of HomeFirst within the agency and broader community.\\n\\nThe Manger of Interim Housing is relentless in their commitment to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through thoughtful, strategic program design and a scientific approach to performance improvement. Their participation in the continuous testing, analysis, and refinement of programs reflects their personal pursuit of excellence in all that they do. The Manger of Interim Housing is able to navigate the competing demands of internal and external stakeholders and balances their passion for service with a developed business acumen. HomeFirst is a diverse company in a diverse field, and the Manger of Interim Housing desires to work with people from a variety of social and economic backgrounds.\\n\\nCOMPETENCIES\\n\\n\\n\\tExcellence: Commits to high achievement by setting personal standards of excellence, driving results, and continuously improving performance while fostering team success and organizational goals.\\n\\tCollaboration: Works effectively to build strong relationships, foster open communication, and create a cohesive and high-performing team.\\n\\tDiversity &amp; Inclusion: Cultivates an inclusive environment that values and respects the social identities of all individuals, creating space for authenticity and equity.\\n\\tManaging Performance: Ensures team goals are met by proactively addressing concerns, providing guidance, and fostering accountability to achieve desired outcomes.\\n\\tEmpowering &amp; Developing Others: Delegates authority confidently, provides the freedom for individual styles, and offers recognition and constructive feedback to develop team members effectively.\\n\\tManaging Change: Leads teams through organizational shifts by positively guiding others, encouraging adaptability, and aligning priorities with the agency’s mission.\\n\\tRisk Management: Evaluates and mitigates risks in operational and strategic areas, prioritizes safety, and raises concerns to address potential issues proactively.\\n\\tTechnical Expertise: Maintains a high level of skill and knowledge relevant to the role, staying adaptable and current in their field.\\n\\tCustomer Service: Understands the needs and goals of both internal and external stakeholders, working collaboratively to achieve mutually beneficial outcomes.\\n\\tPlanning and Organizing: Develops and adheres to efficient workflows, ensuring deadlines and processes are streamlined for maximum effectiveness.\\n\\tCritical Thinking: Approaches challenges with a logical, systematic, and thoughtful methodology to effectively navigate complex situations and make informed decisions.\\n\\n\\n \\n\\nBENEFITS\\n\\nHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.\\n\\n \\n\\n \\n\\nORGANIZATIONAL EQUITY STATEMENT\\n\\nAt HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.\\n\\n \\n\\nHomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.\\n\\nHomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.\\n\\n \\n\\n \\n\\n \\n\\n \\n\\n \",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"HomeFirst\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=D5CCEE08944274A96388058FB68F1A82\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"5898 Rue Ferrari\",\"addressLocality\":\"San Jose\",\"addressRegion\":\"CA\",\"postalCode\":95118,\"addressCountry\":\"USA\"}},\"qualifications\":\"QUALIFICATIONS (YOU HAVE)\\n\\n\\n\\t Bachelor’s degree in social services or related field (Bachelor’s degree may be substituted by 4 years of social services experience, in addition to the requirement below);\\n\\tMinimum 2 years-management experience within the social services or non-profit sector.\\n\\tMinimum 1 year of progressive management experience, overseeing staff and programs across multiple sites:\\n\\t1 year of experience working in emergency homeless services, management capacity\\n\\n\\nOther:\\n\\n\\n\\tAble to perform sedentary work;\\n\\tAble to lift up to 30 lbs. on occasion;\\n\\tAbility to use keyboard and read computer screens for extended periods;\\n\\tAble to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;\\n\\n\\n \",\"experienceRequirements\":\"QUALIFICATIONS (YOU HAVE)\\n\\n\\n\\t Bachelor’s degree in social services or related field (Bachelor’s degree may be substituted by 4 years of social services experience, in addition to the requirement below);\\n\\tMinimum 2 years-management experience within the social services or non-profit sector.\\n\\tMinimum 1 year of progressive management experience, overseeing staff and programs across multiple sites:\\n\\t1 year of experience working in emergency homeless services, management capacity\\n\\n\\nOther:\\n\\n\\n\\tAble to perform sedentary work;\\n\\tAble to lift up to 30 lbs. on occasion;\\n\\tAbility to use keyboard and read computer screens for extended periods;\\n\\tAble to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;\\n\\n\\n \",\"industry\":\"Nonprofit - Social Services\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"4 Year Degree\"}",
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