13566 - Housing Services Manager (Multiple Locations)

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    "departmentLabel": "Community Real Estate & Asset Management - Affordable Housing",
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    "location": {
      "city": "Vancouver",
      "state": "British Columbia",
      "postalCode": "V6B1R6",
      "addressCountry": "Canada"
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    "datePosted": "2026-06-15",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Division:</span> Community Real Estate &amp; Asset Management</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Program:</span> Affordable Housing - Multiple Locations</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Employment Type:</span> Permanent Full-Time (35 hrs/week)</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Number of Positions:</span> 2</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Compensation:</span> $36.43 - $39.18 per hour</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Job Summary:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">The Housing Services Manager is responsible for the provision of direct housing services to tenants through managing tenant relations, tenant support services/programs, and housing operations. This position also responds to emergencies and calls after hours. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Reports To: </span>Director of Community Real Estate and Asset Management</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Key Duties and Responsibilities: </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Supports the implementation of the organization’s strategic plan and proactively provides input</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Participates in the continual Performance Quality Improvement (PQI) and risk management processes of the organization </span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Serves as a representative of the organization specifically for Community Real Estate in liaising with external partners and agencies </span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Identifies needs of various target groups from the tenant population; then develops, implements, and reviews support services and programs for the tenants </span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Liaises with internal and external stakeholders in facilitating the development, implementation, and reviews of support services and programs </span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Continually evaluates and improves on existing services through research and obtaining best practices in the sector </span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Manages the operation efficiency of the housing project; develops systems and manuals in conjunction with the Director and Senior Manager of Community Real estate and Asset Management  </span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ensures that the housing projects comply with the Residential Tenancy Act, Strata Property Act, BC Housing Management Commission Regulations (if applicable), and other related legislations and regulations </span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ensures that the housing projects meet pre-determined occupancy goals through marketing and promotional activities </span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Manages the staff team of the housing projects and is responsible for the hiring, development, performance evaluation, and assigning tasks to the staff team </span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Schedules and organizes staff to work on the housing project </span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Monitors the maintenance and upkeep of the housing project and works closely with the Maintenance team to ensure that the facilities are maintained according to the maintenance plan </span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Oversees the health and safety plans of the housing projects; reports and responds to incidents, hazards, near misses; conducts safety investigations as needed </span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Promotes and champions safety and well-being at the workplace </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Provides oversight to the tenancy processes:</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Checks in with the team regarding orientation and move-in/move-out activities</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Supports the interview and approval processes for tenants</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Creates and serves notices to tenants</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Follows up on tenant arrears, disputes, and evictions</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Attends hearings on tenant matters as required</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Receives and documents feedback from tenants</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Responds to and takes action on tenant issues and complaints</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Facilitates and supports the tenant council</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assesses and identifies tenants/families in need of additional assistance and makes emergency referrals for support services as necessary</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Maintains financial administration of the housing project</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Reviews invoices and payments</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Audits tenancy software to ensure proper functionality and escalates issues to IT/support as needed</span></li>\n</ul>\n</li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Audits and improves the monthly rent collection process to ensure efficiency</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Monitors and verifies tenant payments and reports discrepancies</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Prepares, monitors, and reports monthly finances and accruals to the Finance Department</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Develops annual operating budgets and exercises expenditure controls</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Compiles data for reporting and analyzes monthly performance indicators</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Performs other related duties as assigned by the Director</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Education, Training and Experience: </span></p>\n<ul></ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Post-secondary degree or certification in Real Estate, Finance, Economics, or Business Administration, with a minimum of 5 years’ related experience in property management or an equivalent combination of education and experience</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Knowledge of the Residential Tenancy Act, Strata Property Act, and other related legislation and regulations</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Knowledge of BC Housing Management Commission programs (asset)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Knowledge of community and social service programs supporting vulnerable populations (asset)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Knowledge of building maintenance practices (asset)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience using YARDI property management software (asset)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Job Skills and Abilities:</span></p>\n<ul></ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Excellent written and oral communication skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong customer service skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proven management, supervision, and leadership abilities</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong relationship-building skills with internal and external stakeholders</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong analytical and reporting skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proficiency in accounting and managing site finances</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proficient in Microsoft Office Suite and business software (e.g., accounting systems)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to solve complex issues with tact and diplomacy</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to work effectively in a fast-paced environment</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proactive and able to take initiative on issues</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong multitasking and prioritization skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to work both independently and collaboratively as part of a team</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Demonstrates leadership by example and ability to develop and support staff</span></li>\n</ul>\n<ul></ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Additional Information:</span></p>\n<ul></ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Criminal Record Check required</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Availability to work evenings and weekends as needed</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to respond to emergencies during and outside of regular office hours</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to travel to Solheim Place, Orange Hall, BMP and SPR as needed</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About S.U.C.C.E.S.S.:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">At S.U.C.C.E.S.S., we take care of our communities and our people!</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Interested applicants should submit their applications by June 26, 2026.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">While we appreciate all applications, only those selected for an interview will be contacted.</span></p>",
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