Customer Service Representative

{
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  "source_hash": "97108c3ceff39b99e3da6ecfcc9f2321195fb6f861dfba2a86b85e9342189abf",
  "last_changed_at": "2026-05-30T06:12:16.424Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Middleton, Massachusetts, United States",
    "city": "Middleton",
    "region": "MA",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T09:46:47.572Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Middleton, Massachusetts, United States",
      "city": "Middleton",
      "region": "MA",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "23",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Middleton",
      "state": "Massachusetts",
      "country": "United States",
      "province": null
    },
    "departmentId": "18607",
    "locationType": "1",
    "jobOpeningName": "Customer Service Representative ",
    "departmentLabel": "ST - Customer Service & Dispatch",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2025-04-08",
    "atsLocation": {
      "city": "Middleton",
      "state": "Massachusetts",
      "country": "United States",
      "countryId": "1"
    },
    "description": "<p><em><span style=\"color: #2d2d2d; font-size: 13px\">SEASONAL CUSTOMER SERVICE REPRESENTATIVE FOR POOL &amp; HOT TUB COMPANY</span></em></p>\n<p><span style=\"color: #2d2d2d; font-size: 13px\">We are looking for a friendly, positive, and outgoing personality to help us provide superior customer service to our clients. No experience in the pool or hot tub industry is required, however, applicants with previous customer-facing positions or phone service are encouraged to apply.</span></p>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #2d2d2d; font-size: 13px\">Our CSR Position Duties Include:</span></span></p>\n<ul>\n<li><span style=\"color: #2d2d2d; font-size: 13px\">Handle incoming phone calls, text messages, email, social media inquiries, and review site messages</span></li>\n<li><span style=\"color: #2d2d2d; font-size: 13px\">Schedule service calls for our technicians </span></li>\n<li><span style=\"color: #2d2d2d; font-size: 13px\"> Accurately add customer information in our Service Titan CRM software</span></li>\n<li><span style=\"color: #2d2d2d; font-size: 13px\">Route non-service job phone calls to the appropriate team member</span></li>\n<li><span style=\"color: #2d2d2d; font-size: 13px\">Make appointment confirmation calls and follow-up with unresolved customer requests</span></li>\n<li><span style=\"color: #2d2d2d; font-size: 13px\">Make follow-up “Happy Calls” to ensure a great customer experience once a job has been completed</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span style=\"color: #2d2d2d; font-size: 13px\">Our Ideal Candidate Attributes:</span></span></p>\n<ul>\n<li><span style=\"color: rgb(45, 45, 45); font-size: 10pt\"><span style=\"font-weight: bold\">MUST</span> have previous ServiceTitan experience</span></li>\n<li><span style=\"color: rgb(45, 45, 45); font-size: 10pt\">Has 2-5 years of customer service experience</span></li>\n<li><span style=\"color: #2d2d2d; font-size: 13px\">Great communication skills.</span></li>\n<li><span style=\"color: #2d2d2d; font-size: 13px\"> Positive and sympathetic attitude.</span></li>\n<li><span style=\"color: #2d2d2d; font-size: 13px\"> Well organized and detail-oriented.</span></li>\n<li><span style=\"color: #2d2d2d; font-size: 13px\"> Self-starter with take charge attitude.</span></li>\n<li><span style=\"color: #2d2d2d; font-size: 13px\"> Ability to work well with a team.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #2d2d2d; font-size: 13px\">If you thrive in a customer-facing role, like to learn and enjoy a fast-paced, team-oriented atmosphere then this is the perfect spot for you. While small, St. Cyr Pool &amp; Spa has been in business for over 50 years, our new leadership team is ambitious and looking to grow the company. We need GREAT customer service to do that.</span></p>\n<p><br></p>\n<p><span style=\"color: #2d2d2d; font-size: 13px\">HOURS: 9AM TO 5PM Eastern Time<br></span></p>\n<p><span style=\"color: #2d2d2d; font-size: 13px\">Job Type: Seasonally from April - October Full Time</span></p>\n<p><span style=\"color: #2d2d2d; font-size: 13px\">Start Date: As Soon as Available</span></p>\n<p><span style=\"color: #2d2d2d; font-size: 13px\">Pay: $18.00 - $22.00 per hour</span></p>\n<p><br></p>\n<p><span style=\"color: #2d2d2d; font-size: 13px\">Benefits:</span></p>\n<ul>\n<li><span style=\"font-size: 13px\">401(k)</span></li>\n<li><span style=\"font-size: 13px\">401(k) matching</span></li>\n<li><span style=\"font-size: 13px\">Dental insurance</span></li>\n<li><span style=\"font-size: 13px\">Health insurance</span></li>\n<li><span style=\"font-size: 13px\">Paid time off</span></li>\n</ul>\n<p><span style=\"color: #2d2d2d; font-size: 13px\">Shift:</span></p>\n<ul>\n<li><span style=\"font-size: 13px\">8 hour shift</span></li>\n<li><span style=\"font-size: 13px\">No nights</span></li>\n</ul>\n<p><span style=\"color: #2d2d2d; font-size: 13px\">Weekly day range:</span></p>\n<ul>\n<li><span style=\"font-size: 13px\">Monday to Friday</span></li>\n</ul>\n<p><span style=\"color: #2d2d2d; font-size: 13px\">Work setting:</span></p>\n<ul>\n<li><span style=\"font-size: 13px\">Remote</span></li>\n</ul>\n<p><span style=\"color: #2d2d2d; font-size: 13px\">Ability to commute/relocate:</span></p>\n<ul>\n<li><span style=\"font-size: 13px\">Middleton, MA 01949: Reliably commute or planning to relocate before starting work (Preferred)</span></li>\n</ul>\n<p><br></p>",
    "compensation": "$18 - 22 an hour",
    "departmentId": "18607",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Representative ",
    "departmentLabel": "ST - Customer Service & Dispatch",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://stcyr.bamboohr.com/careers/23",
    "employmentStatusLabel": "Full-Time"
  }
}