Customer Success Manager (m/w/d)

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  "active_status": "active"
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  "language": "en",
  "location": {
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    "city": null,
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    "country": "München",
    "is_remote": false,
    "confidence": 0.8
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{
  "id": "1007092",
  "name": "Customer Success Manager (m/w/d)",
  "office": "München",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2023-02-09T11:10:28+00:00",
  "seniority": "experienced",
  "department": "Customer Success",
  "occupation": "account_management_non_commissioned",
  "subcompany": null,
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Your mission",
      "value": "<span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">As a Customer Success Manager (CS), you own customer success from onboarding through long-term value realization. You ensure fast time-to-value, drive product adoption, and act as a strategic sparring partner around Revenue Engineering.<br>Your work plays a critical role in strengthening customer retention and driving sustainable growth for Building Radar and its customers.</span><br><span style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\"><br></span><ul style=\"margin:4px 0 4px 24px;padding:0;\"><li style=\"margin:2px 0px;padding:0px;color:rgb(29,28,29);font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><b style=\"font-weight:700;\">New Client Onboarding & Time-to-Value:</b> Lead customer kick-offs and onboarding with a clear focus on fast time-to-value, adoption, and long-term retention.</li><li style=\"margin:2px 0px;padding:0px;color:rgb(29,28,29);font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><b style=\"font-weight:700;\">Commercial Ownership & Renewals:</b> Own the commercial health of your customer portfolio, including renewals, expansions, and proactive churn risk management.</li><li style=\"margin:2px 0px;padding:0px;color:rgb(29,28,29);font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><b style=\"font-weight:700;\">Trusted Customer Relationships: </b>Build long-term, trusted relationships with key stakeholders, aligning customer goals with measurable business outcomes.</li><li style=\"margin:2px 0px;padding:0px;color:rgb(29,28,29);font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><b style=\"font-weight:700;\">Customer Needs Analysis & Value Realization: </b>Act as a strategic sparring partner, translating customer needs into best practices and demonstrable revenue impact.</li><li style=\"margin:2px 0px;padding:0px;color:rgb(29,28,29);font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><b style=\"font-weight:700;\">Enablement, Training & Adoption: </b>Deliver targeted training and enablement that drives product adoption and supports renewal and expansion readiness.</li><li style=\"margin:2px 0px;padding:0px;color:rgb(29,28,29);font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><b style=\"font-weight:700;\">Performance & Business Reviews: </b>Review customer progress, pipeline performance, and usage data to surface risks and growth opportunities.</li><li style=\"margin:2px 0px;padding:0px;color:rgb(29,28,29);font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><b style=\"font-weight:700;\">Customer Advocacy & Product Feedback:</b> Represent customer needs internally, working closely with Product to improve adoption, retention, and value delivery.</li><li style=\"margin:2px 0px;padding:0px;color:rgb(29,28,29);font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><b style=\"font-weight:700;\">Customer Success Team Collaboration: </b>Contribute to CS processes and playbooks that improve retention, net revenue retention, and customer satisfaction.</li></ul>"
    },
    {
      "name": "Your profile",
      "value": "<ul><li style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\">Ideally, you already have sales or customer success experience in a SaaS company. </li><li style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\">You enjoy creating a great customer experience in onboarding, implementing and applying revenue engineering in an unconventional setting.</li><li style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\">You can engage and inspire others. You can motivate client employees to do great things to create revenue together.</li><li style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\">Furthermore, you have the ability to quickly understand teams and their processes and find and implement approaches to improve them.</li><li style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\">Likewise, you are a talent for building relationships and bring diplomatic tact.</li><li style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\">Managing high turnover, externally and internally, is an incentive for you.</li><li style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\">In dealing with customers and colleagues, you are characterized by perseverance and readiness for action.</li><li style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\">You like to do workshops with our customers and perform their onboarding on site, therefore you are willing to travel from time to time.</li><li style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\">You are a strong communicator in German and English (fluent in written and spoken).</li></ul>"
    },
    {
      "name": "Why us?",
      "value": "<strong><span style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\">Our Customer Success Team: </span></strong><span style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\"><br>Customer Success is the guiding principle of Building Radar. We can only be successful if our customers are. Therefore, become a member of our team! </span><ul><li style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\">We are passionate about creating value for our customers and finding creative solutions for technical and personal challenges.</li><li style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\">We are the point of contact for all topics related to process design and the execution of strategies in the proactive acquisition of our customers.</li><li style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\">We bring the party to the customer by anchoring complicated issues in our customers' minds and awakening their ambition in proactive acquisition with unusual concepts and great verve.</li></ul><span style=\"font-size:14px;font-family:Arial, Helvetica, sans-serif;\"><br><strong>Why Building Radar? </strong><br></span><ul style=\"border:0px solid;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';margin:8px 0px;padding:0px 0px 0px 24px;font-size:14px;font-style:normal;font-weight:400;text-transform:none;color:rgb(31,31,31);background-color:rgb(255,255,255);\"><li style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;\"><strong style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;font-weight:600;\">Shape the Revolution:</strong> Work with cutting-edge technology to drive the digital transformation of the construction industry and leave a lasting impact.</li><li style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;\"><strong style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;font-weight:600;\">Worldwide Vibes:</strong> Join a highly motivated team of professionals from over 11 nations – we believe global diversity fuels creativity and innovation.</li><li style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;\"><strong style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;font-weight:600;\">Hybrid Work Model:</strong> Enjoy the perfect balance of team spirit in our office and the flexibility of working from home.</li><li style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;\"><strong style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;font-weight:600;\">Unlimited Vacation:</strong> We prioritize trust over control. Take the time you need to recharge and return with fresh ideas to tackle new challenges.</li><li style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;\"><strong style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;font-weight:600;\">Investing in Your Future (VWL):</strong> We support your long-term wealth building with up to <strong style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;font-weight:600;\">€40/month</strong> (for full-time, permanent employees) paid directly into a savings plan of your choice.</li><li style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;\"><strong style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;font-weight:600;\">Financial Incentives:</strong> In addition to a fair base salary, we reward your success through variable compensation and special bonuses.</li><li style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;\"><strong style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;font-weight:600;\">Development Budget:</strong> We invest in your growth! You receive an annual <strong style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;font-weight:600;\">development budget of €1,000</strong> for training, tools, and professional courses.</li><li style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;\"><strong style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;font-weight:600;\">Cool Events:</strong> From mountain weekends and Oktoberfest visits to off-sites and go-kart racing – we believe in celebrating our success together.</li><li style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;\"><strong style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;font-weight:600;\">Sport is our Passion:</strong> Use our in-house gym or benefit from our <strong style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;font-weight:600;\">EGYM Wellpass </strong>subsidy (we cover over 50%) to stay fit and healthy.</li><li style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;\"><strong style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;font-weight:600;\">You’ll Never Walk Alone:</strong> To ensure a smooth start, our <strong style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;font-weight:600;\">Buddy Program</strong> pairs you with an experienced mentor during your onboarding.</li><li style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;\"><strong style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;font-weight:600;\">Family & Pet Friendly:</strong> We foster a warm and welcoming atmosphere for both your family and your four-legged friends.</li><li style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;\"><strong style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;font-weight:600;\">Referral Program:</strong> Help us grow! For every successful referral of a friend or acquaintance, you can earn a bonus of up to <strong style=\"border:0px solid rgb(229,231,235);font-family:Roboto, sans-serif, Inter, Arial, Helvetica, sans-serif;font-weight:600;\">€1,000</strong>.</li></ul>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Festangestellte"
}