Customer Care Coordinator

{
  "content_hash": "6bffa5b1df7ff257f70d65252bc49aafac66d7a7b51a8d7bd1f9357081eeee23",
  "source_hash": "d0511fc5e8b422c2e70eda4288c44bf9abf03be06572d1eb91ee9989a72b9804",
  "last_changed_at": "2026-05-29T07:02:24.505Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Portland, Oregon",
    "city": "Portland",
    "region": "OR",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.85
  },
  "salary_max": 23,
  "salary_min": 20,
  "inferred_at": "2026-06-06T07:57:23.072Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Portland, Oregon",
      "city": "Portland",
      "region": "OR",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.85
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "What's in it for You?",
      "content": "\n<li><strong>Competitive pay:</strong> $20-$23 per hour based on experience, with performance-based bonus eligibility (including NPS bonus).</li>\n<li><strong>Comprehensive Benefits Package: </strong>Health, dental, and vision insurance, along with long-term disability.</li>\n<li><strong>401(k) with Company Match: </strong>Competitive company contributions to help build your future.</li>\n<li><strong>Paid Time Off and Company Paid Holidays: </strong>Generous PTO and 6 Paid Holidays to support work-life balance.</li>\n<li><strong>Career Growth: </strong>Training and development opportunities, with room to grown within our Customer Care department.</li>\n"
    },
    {
      "text": "Responsibilities",
      "content": "\n<li><strong>Customer Communication: </strong>Respond to inbound calls, emails, and texts from customers and internal contacts in a timely, professional manner.</li>\n<li><strong>Project Updates: </strong>Provide clear, proactive updates to homeowners regarding their installation status.</li>\n<li><strong>Issue Resolution: </strong>Research and follow through on customer inquiries; escalate issues to the appropriate team as needed.</li>\n<li><strong>Internal Coordination: </strong>Collaborate with departments across the organization to ensure accurate and timely communication on customer needs.</li>\n<li><strong>Problem Solving: </strong>Support homeowners with logistical changes, reschedules, and service-related questions.</li>\n<li><strong>Documentation: </strong>Maintain detailed records in Salesforce and other internal platforms.</li>\n<li><strong>Team Support: </strong>Contribute to a positive team environment through excellent communication and reliability.</li>\n<li><strong>Product &amp; Inventory Support: </strong>Conduct basic quality checks and assist with pulling products from the warehouse as needed.</li>\n<li><strong>Field Exposure: </strong>Participate in occasional job site visits for hands-on learning and training opportunities.</li>\n<li><strong>Policy Knowledge: </strong>Stay informed on current Renewal by Andersen warranty policies to support customer needs.</li>\n<li><strong>Team Collaboration: </strong>Take on other duties as assigned by Customer Care Leadership to support department goals.</li>\n"
    },
    {
      "text": "Qualifications",
      "content": "\n<li><strong>Experience: </strong>2-5+ years in a customer service or support role.</li>\n<li><strong>Communication: </strong>Strong written and verbal communication skills.</li>\n<li><strong>Organization: </strong>High attention to detail, follow-through, and time management.</li>\n<li><strong>Independence: </strong>Proven ability to work independently and take initiative.</li>\n<li><strong>Problem Solving: </strong>Ability to assess issues quickly and propose effective solutions.</li>\n<li><strong>Customer Focused: </strong>A clear understanding of the customer journey and the importance of experience at every stage.</li>\n<li><strong>Preferred experience: </strong>Prior experience in a home improvement or customer success environment, project coordination or scheduling experience and familiarity with product ordering and inventory processes.</li>\n"
    },
    {
      "text": "Technical Skills and Physical Requirements",
      "content": "\n<li><strong>Software Proficiency: </strong>Skilled in Microsoft Office Suite and various texting/chat communication platforms.</li>\n<li><strong>CRM Experience: </strong>Hands-on experience with Salesforce and the use of Salesforce Reports for tracking and communication.</li>\n<li><strong>Telephony Systems: </strong>Familiarity with VoIP systems such as Five9 for efficient call handling.</li>\n<li><strong>Quick Learner: </strong>Ability to rapidly absorb and apply knowledge of product offerings and company policies.</li>\n<li><strong>Work Environment: </strong>This is a full-time, <strong>in-office</strong> role based in Portland, OR. Ability to sit or stand for extended periods and perform repetitive hand tasks.</li>\n<li><strong>Lifting &amp; Movement: </strong>Occasional bending and lifting of items up to 50 lbs.</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1775657432746,
  "updatedAt": null,
  "categories": {
    "team": "Customer Care Coordinator",
    "location": "Portland, Oregon",
    "commitment": "Full-Time",
    "department": "Operations",
    "allLocations": [
      "Portland, Oregon"
    ]
  },
  "salaryRange": {
    "max": 23,
    "min": 20,
    "currency": "USD",
    "interval": "per-hour-wage"
  },
  "workplaceType": "onsite"
}