Community Technology Specialist

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    "datePosted": "2026-05-21",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">At OpenEd, we’re opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Our Culture (The Foundation of Everything We Do)</span><span style=\"font-weight: bold\"><br></span>Culture at OpenEd is intentional. It’s defined by what we promote—and what we tolerate. Our latest eNPS (employee net promoter score) of <span style=\"font-weight: bold\">76</span> places OpenEd in the top .1% of technology companies. Our values aren't just words; they are non-negotiable principles that guide every decision:<br><br></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Customer First</span> – Obsessed with delivering value; we fight tirelessly for our learners and families.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Hard Choices, Easy Life</span> – Face challenges directly, swiftly, and transparently.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">I Did &gt; We Should</span> – Action over theory; bring experiments, not just opinions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Learn Out Loud</span> – Share your growth openly; feedback is a gift, ego is the enemy.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Prioritize Ruthlessly</span> – Excellence in the few critical areas over mediocrity everywhere.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Fast AND World Class</span> – Speed doesn’t compromise quality.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Strong Opinions, Weakly Held</span> – Advocate passionately, adjust readily.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Make Others Famous</span> – Elevate your colleagues, partners, and community.<br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">We’re currently accepting applications from those living in: AZ, CO, FL, GA, ID, IN, MD, NC, NM, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">About the Role</span><span style=\"font-weight: bold\"><br></span>The Community Technical Specialist plays a critical role in ensuring the quality, consistency, and scalability of Community programs by owning live operations, attendance systems, and performance insights.<br><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">This role is responsible for everything that happens during and after sessions—ensuring events run smoothly in real time while capturing accurate data and turning it into actionable insights for the team.<br><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">This is a fast-paced, detail-oriented role that blends real-time execution with analytical thinking. You will serve as both the operational backbone of live sessions and the source of truth for program performance.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Your Immediate Impact:</span><span style=\"font-weight: bold\"><br></span><span style=\"font-weight: bold\">Live Event Operations</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Provide real-time support for live sessions (clubs, events, Morning Meetings, Flex Fridays)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Troubleshoot technical issues and ensure sessions run smoothly</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Support facilitators and teachers during live programming</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensure sessions start on time and meet quality standards</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Attendance &amp; Data Management</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Own attendance tracking systems across all Community programs</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensure accurate and complete attendance records</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Maintain and validate data across platforms and systems</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Identify discrepancies and resolve data issues quickly</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Recordings &amp; Fulfillment</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Manage session recordings and ensure timely uploads</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensure all post-session deliverables are completed accurately and on time</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Quality Assurance</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Monitor session quality and consistency across programs</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Identify issues in execution and flag them to leadership</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Help standardize expectations for live session delivery</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Reporting &amp; Insights</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Create and maintain weekly reports on attendance, engagement, and trends</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Analyze participation patterns and identify opportunities for improvement</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Surface insights that inform program planning and operational decisions</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Operational Improvement</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Identify inefficiencies in live operations and data workflows</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Recommend and support process improvements or automation opportunities</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Partner with leadership to improve systems and scalability</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Success Metrics: </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Data Accuracy:</span> Near 100% accuracy in attendance and reporting</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Session Quality:</span> Minimal disruptions during live sessions</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Timeliness:</span> Recordings and fulfillment completed within required timelines</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Insight Delivery:</span> Consistent, actionable weekly reporting</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Operational Reliability:</span> Live sessions run smoothly and consistently</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Who You Are:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Highly detail-oriented with strong organizational skills</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">An educator at heart with an operational mindset</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Comfortable managing real-time operations in a fast-paced environment</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Data-driven and able to identify trends and insights</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Proactive problem-solving while anticipating issues before they escalate</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Clear communicator who can work across teams effectively</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Self-directed and reliable under pressure</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">This Role Will Excite You IF:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">You enjoy being at the center of live operations and making things run smoothly</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">You want to empower educators and scale learning experiences</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">You like working with data and uncovering insights</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">You thrive in fast-paced environments where no two days are the same</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">You enjoy solving problems in real time</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">You want to directly impact program quality and scalability</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Required Skills &amp; Qualifications:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Experience with Google Workspace (especially Sheets and data tracking)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Excellent writing and communication skills</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong spreadsheet proficiency </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ability to easily adapt to new software and switch between softwares</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong attention to detail and accuracy</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ability to manage multiple tasks simultaneously</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Comfort with virtual meeting platforms (Zoom or similar tools)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ability to work independently and meet deadlines</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Basic video editing and graphic design skill</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Preferred Qualifications:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Experience with data tracking, reporting, or analytics</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Experience supporting live virtual events or programs</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Familiarity with CRM systems or operational tools</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Experience in education or online learning environments</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Team &amp; Autonomy:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Reports directly to the Community Events Lead</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Works closely with other Community Team Leads and Specialists</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Owns live operations and data systems with a high degree of autonomy</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Plays a key role in cross-functional coordination and program success</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Company Benefits:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Competitive salary </span>and 401k plan + company matching opportunities.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Competitive Comprehensive Health Benefits:</span> Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, HSA, and FSA with dependent care.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Flexible Work Arrangement:</span> We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Generous Paid Time Off </span>policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Supportive Team Environment:</span> Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">EEO Statement</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">OpenEd participates in E-Verify.</span></p>",
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