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Home › Companies › C121f97c 433f 4a5f Ae64 81bd1e21d90c 19000101 000001 › Customer Service Representative I

Customer Service Representative I

C121f97c 433f 4a5f Ae64 81bd1e21d90c 19000101 000001 · LendingPoint Consolidated Inc., Kennesaw, GA, US, Kennesaw, GA · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyC121f97c 433f 4a5f Ae64 81bd1e21d90c 19000101 000001
TitleCustomer Service Representative I
Normalized title-
Department / team-
LocationLendingPoint Consolidated Inc., GA, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2021-11-12 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from C121f97c 433f 4a5f Ae64 81bd1e21d90c 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in LendingPoint Consolidated Inc..Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyC121f97c 433f 4a5f Ae64 81bd1e21d90c 19000101 000001
Source115f8184-4095-4073-a265-0e318936634e
ATS providerADP Workforce Now Recruiting

Description

Whether it’s helping consumers unlock access to affordable loans, empowering customers to build their financial potential, or nurturing a company culture of inclusion and innovation, LendingPoint believes everyone deserves to feel the power of possibilities. Our Customer Service Team is comprised of active listeners and agile problem solvers, and we’re looking to add one more! If you possess a knack for communicating clearly and effectively, consider joining us, where you’ll find a purpose in your work, celebrate success, and support others along the way. More than just a job, LendingPoint is an exciting career choice where you’ll bring empathy and positivity to a diverse team that’s focused on taking the company to the next level in a rapidly growing and changing industry. Explore your next possibility at LendingPoint, named one of “Atlanta’s Best Places to Work 2021.” What’s In It For You? Base Salary + Commission Potential Excellent Benefits Package That Includes: Medical/Dental/Vision, 401(k) Match, Paid Holidays and more! COMPANY PAYS MAJORITY OF EMPLOYEE COVERAGE for most medical plans! Team Oriented Fast-Paced Fun Environment Dedicated and experienced Management Team On-going collections training and investment in our employees What You’ll Do Day to Day: Responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests with accuracy and efficiency; handle and resolve complaints and maintain the company’s reputation for high-quality service. ESSENTIAL JOB FUNCTIONS: Provide top-notch service to customers through inbound and outbound calls and using written communication to provide information and support. Manage high volume of inbound and outbound calls in a timely manner. Identify and assess customers’ needs to achieve satisfaction. Establish connection with customers; build an environment of trust through responsive service and understanding needs. Maintain company standards in order to ensure a high quality of service. Promptly respond to customer questions; answer customer questions and provide information to resolve any issues. Provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies. Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, actions taken, etc. Enter customer information into specified databases and company systems and software applications. Ensure all information is entered promptly and accurately. Perform all functions related to receipt of ACH transactions, included but not limited to; receiving and uploading files. Perform ACH and Debit Card transactions according to federal and state laws. Maintain updated knowledge of all company products and services in order to provide adequate education to customers and be informed of any changes in company policies. Meet personal/team targets/goals/quotas. Provide and explain the series of fixed payments of a current loan. OTHER JOB FUNCTIONS: Must be able to work overtime, as needed. Must be able to work a flexible schedule. Must be able to work weekends, as needed. Must be on time and work scheduled shift. MINIMUM QUALIFICATIONS: High school diploma or equivalent required 1-2 years’ experience in a customer support, preferred Ability to perform basic calculations and mathematical figures Professional demeanor, excellent phone etiquette and verbal/written communication skills and strong listening skills Detail oriented, ability to multi-task, set priorities and manage time effectively Proficient in MS Office Suite Familiar with CRM systems and practices OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change or be supplemented at any time with or without notice.

Full job record

Job ID16b71fe9c49907ac13cb8c1db26f3fce9cf2283d
Org IDcb1ca9e1-9eec-4527-98aa-74ec11853f29
Source ID115f8184-4095-4073-a265-0e318936634e
Board ID115f8184-4095-4073-a265-0e318936634e
Provideradp_workforcenow
Provider Job Key435184
TitleCustomer Service Representative I
Normalized Title—
Statusactive
Activeyes
Location TextLendingPoint Consolidated Inc., Kennesaw, GA, US, Kennesaw, GA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionGA
CityLendingPoint Consolidated Inc.
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c121f97c-433f-4a5f-ae64-81bd1e21d90c&ccId=19000101_000001&lang=en_US&type=JS&jobId=435184&jwId=9200330930992_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c121f97c-433f-4a5f-ae64-81bd1e21d90c&ccId=19000101_000001&lang=en_US&type=JS&jobId=435184&jwId=9200330930992_1
First Seen At2026-05-31 18:18:06Z
Last Seen At2026-06-06 13:21:27Z
Last Checked At2026-06-06 13:21:27Z
Last Changed At2026-06-06 13:21:27Z
Inactive At—
Source Posted At2021-11-12 17:31:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=c121f97c-433f-4a5f-ae64-81bd1e21d90c|19000101_000001/date=2026-06-06/2026-06-06T13-21-26-093Z-19fe890803c27da27db41a00821e262060c5dde914022f83e02b6bd842ca25cb.json
Event Fields
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  "last_changed_at": "2026-06-06T13:21:27.689Z",
  "active_status": "active"
}
Parsed Structured
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  "location": {
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    "city": "LendingPoint Consolidated Inc.",
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  "salary_max": null,
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  "inferred_at": "2026-06-06T13:21:27.614Z",
  "launch_scope": {
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    "included": true,
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      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
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    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div>\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.43.15/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.43.15/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <div><p id=\"isPasted\" style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"color:#414141;\">Whether it&rsquo;s helping consumers unlock access to affordable loans, empowering customers to build their financial potential, or nurturing a company culture of inclusion and innovation, LendingPoint believes everyone deserves to feel the power of possibilities. Our Customer Service Team is comprised of active listeners and agile problem solvers, and we&rsquo;re looking to add one more! If you possess a knack for communicating clearly and effectively, consider joining us, where you&rsquo;ll find a purpose in your work, celebrate success, and support others along the way. More than just a job, LendingPoint is an exciting career choice where you&rsquo;ll bring empathy and positivity to a diverse team that&rsquo;s focused on taking the company to the next level in a rapidly growing and changing industry. Explore your next possibility at LendingPoint, named one of &ldquo;Atlanta&rsquo;s Best Places to Work 2021.&rdquo;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-size:12px;font-family:\"Arial\",sans-serif;color:#333333;'>&nbsp;<strong>What&rsquo;s In It For You?&nbsp;</strong></span></p><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li><strong><span style=\"font-family:;font-size:9.0pt;font-family:;color:black;\">Base Salary + Commission Potential</span></strong></li><li><strong><span style=\"font-family:;font-size:9.0pt;font-family:;color:black;\">Excellent Benefits Package That Includes: Medical/Dental/Vision, 401(k) Match, Paid Holidays and more!&nbsp;</span></strong></li><li><strong><span style='font-family:\"Arial\",sans-serif;'>COMPANY PAYS MAJORITY OF EMPLOYEE COVERAGE for most medical plans!</span></strong></li><li><span style='font-family:\"Arial\",sans-serif;font-size:9.0pt;color:#333333;'>Team Oriented Fast-Paced Fun Environment</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:9.0pt;color:#333333;'>Dedicated and experienced Management Team</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:9.0pt;color:#333333;'>On-going collections training and investment in our employees</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"font-size:15px;color:black;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style='font-size:12px;font-family:\"Arial\",sans-serif;color:#333333;'>What You&rsquo;ll Do Day to Day:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"color:#414141;\">Responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests with accuracy and efficiency; handle and resolve complaints and maintain the company&rsquo;s reputation for high-quality service.</span><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#414141;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"color:#414141;\">ESSENTIAL JOB FUNCTIONS:</span><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#414141;'>&nbsp;&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Provide top-notch service to customers through inbound and outbound calls and using written communication to provide information and support.<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Manage high volume of inbound and outbound calls in a timely manner.<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;&nbsp;</span></li></ul></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Identify and assess customers&rsquo; needs to achieve satisfaction.<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Establish connection with customers; build an environment of trust through responsive service and understanding needs.<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Maintain company standards in order to ensure a high quality of service.<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp; &nbsp;</span></li></ul></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Promptly respond to customer questions; answer customer questions and provide information to resolve any issues.<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Provide accurate, valid and complete information by using the right methods/tools.<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;&nbsp;</span></li></ul></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Follow communication procedures, guidelines and policies.<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, actions taken, etc.<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp; &nbsp;</span><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'><span style=\"color:black;\">Enter customer information into specified databases and company systems and software applications.</span><span style='font-size:14px;font-family:      \"Arial\",sans-serif;'>&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'><span style=\"color:black;\">Ensure all information is entered promptly and accurately.</span><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;&nbsp;</span></li></ul></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'><span style=\"color:black;\">Perform all functions related to receipt of ACH transactions, included but not limited to; receiving and uploading files.</span><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'><span style=\"color:black;\">Perform ACH and Debit Card transactions according to federal and state laws.</span><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'><span style=\"color:black;\">Maintain updated knowledge of all company products and services in order to provide adequate education to customers and be informed of any changes in company policies.</span><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Meet personal/team targets/goals/quotas.<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Provide and explain the series of fixed payments of a current loan.&nbsp;<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"color:#414141;\">OTHER JOB FUNCTIONS:</span><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#414141;'>&nbsp;&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Must be able to work overtime, as needed.<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Must be able to work a flexible schedule.<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Must be able to work weekends, as needed.&nbsp;<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Must be on time and work scheduled shift.<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"color:#414141;\">MINIMUM QUALIFICATIONS:&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>High school diploma or equivalent required<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>1-2 years&rsquo; experience in a customer support, preferred<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Ability to perform basic calculations and mathematical figures&nbsp;<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Professional demeanor, excellent phone etiquette and verbal/written communication skills and strong listening skills<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Detail oriented, ability to multi-task, set priorities and manage time effectively<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Proficient in MS Office Suite<span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'>Familiar with CRM systems and practices<span style='font-size:14px;font-family:     \"Arial\",sans-serif;'>&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#414141;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"color:#414141;\">OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change or be supplemented at any time with or without notice.</span><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#414141;'>&nbsp;&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</p></div>\n    </div>\n  </div></div></div></div></div>\n",
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