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    "requisitionDescription": "<p style=\"margin-left:0in;\" data-pasted=\"true\"><strong>Position Summary</strong></p><p style=\"margin-left:0in;\">Lawrence Bank is seeking a dependable and customer-focused <strong>IT Support Technician</strong> to provide technical support for end users across the organization. This role is responsible for troubleshooting hardware, software, and network issues while ensuring systems operate securely and reliably in a regulated banking environment. The ideal candidate has strong technical fundamentals, excellent communication skills, and a service-oriented mindset.</p><p style=\"margin-left:0in;\"><strong>Key Responsibilities</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and peripherals</li><li style=\"margin-left:0in;\">Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365, and common banking applications</li><li style=\"margin-left:0in;\">Support user account management, including password resets, access provisioning, and permissions in Active Directory and Microsoft Entra ID (Azure AD)</li><li style=\"margin-left:0in;\">Assist with onboarding and offboarding employees, including workstation setup and access controls</li><li style=\"margin-left:0in;\">Diagnose basic network connectivity issues (LAN/WAN, VPN, Wi‑Fi) and escalate complex issues as needed</li><li style=\"margin-left:0in;\">Document incidents, service requests, and resolutions within the IT ticketing system</li><li style=\"margin-left:0in;\">Support cybersecurity best practices, including endpoint protection, patching, and multi-factor authentication</li><li style=\"margin-left:0in;\">Assist with hardware and software inventory management</li><li style=\"margin-left:0in;\">Collaborate with IT team members and third-party vendors on system maintenance and issue resolution</li><li style=\"margin-left:0in;\">Follow bank policies, procedures, and regulatory requirements related to information security and data privacy</li></ul><p style=\"margin-left:0in;\"><strong>Required Qualifications</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">2&ndash;3 years of hands-on experience in an IT support or help desk role</li><li style=\"margin-left:0in;\">Strong working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)</li><li style=\"margin-left:0in;\">Experience supporting Active Directory user and group management</li><li style=\"margin-left:0in;\">Basic understanding of networking concepts (TCP/IP, DNS, DHCP)</li><li style=\"margin-left:0in;\">Familiarity with IT service management and ticketing systems</li><li style=\"margin-left:0in;\">Ability to troubleshoot issues independently and prioritize multiple requests</li><li style=\"margin-left:0in;\">Excellent verbal and written communication skills</li><li style=\"margin-left:0in;\">High attention to detail and commitment to confidentiality</li></ul><p style=\"margin-left:0in;\"><strong>Preferred Qualifications</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Experience working in a financial institution or regulated environment</li><li style=\"margin-left:0in;\">Familiarity with endpoint management tools (Intune, SCCM, or similar)</li><li style=\"margin-left:0in;\">Knowledge of cybersecurity fundamentals and compliance standards (FFIEC, SOC, or similar)</li><li style=\"margin-left:0in;\">Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology or related field</li><li style=\"margin-left:0in;\">Relevant certifications (CompTIA A+, Network+, Microsoft certifications)</li></ul><p style=\"margin-left:0in;\"><strong>Expectations</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">This is a <strong>full-time, on-site role requiring five (5) days per week in the office</strong></li><li style=\"margin-left:0in;\">Primary work location is <strong>Lawrence Bank headquarters at 3200 West End Ave, Nashville, TN 37203</strong></li><li style=\"margin-left:0in;\">Occasional after-hours or on-call support may be required for system maintenance or critical issues</li><li style=\"margin-left:0in;\">Professional office environment with frequent interaction with bank employees and leadership</li><li style=\"margin-left:0in;\">Strong emphasis on security, reliability, and high-quality customer service in a regulated banking environment</li></ul></div><p style=\"margin-left:0in;\"><strong>Why Lawrence Bank</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Stable and community-focused organization</li><li style=\"margin-left:0in;\">Opportunity to grow technical skills within a trusted financial institution</li><li style=\"margin-left:0in;\">Collaborative IT team environment</li><li style=\"margin-left:0in;\">Competitive compensation and benefits package</li></ul><p style=\"margin-left:0in;\"><strong>Work Environment</strong></p><p style=\"margin-left:0in;\">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.</p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Frequently required to sit, stand, kneel, stoop, or squat</li><li style=\"margin-left:0in;\">Use hands or fingers to handle or feel objects, tools, or controls</li><li style=\"margin-left:0in;\">Reach with hands and arms</li><li style=\"margin-left:0in;\">Talk or hear</li><li style=\"margin-left:0in;\">Specific vision ability includes close vision, distance vision, color vision, depth perception and the ability to adjust focus</li><li style=\"margin-left:0in;\">Occasionally lift and/or move up to 25 pounds</li><li style=\"margin-left:0in;\">Ability to analyze situations logically to identify causes and draw solid conclusions</li><li style=\"margin-left:0in;\">Ability to anticipate the consequences of a situation</li><li style=\"margin-left:0in;\">Ability to modify one&rsquo;s own behavior to meet expectations of others</li><li style=\"margin-left:0in;\">Ability to sustain one&rsquo;s own emotions from interfering with responding effectively to internal and external customer&rsquo;s needs</li><li style=\"margin-left:0in;\">Displays honesty and trustworthiness; has a sense of personal accountability; maintains a moral conviction to do the right thing&nbsp;</li></ul></div><p style=\"margin-left:0in;\"><strong>Position Type</strong></p><p style=\"margin-left:0in;\">This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.</p><p style=\"margin-left:0in;\"><strong>Travel</strong></p><p style=\"margin-left:0in;\">This position requires up to 20% travel to branch offices.</p><p style=\"margin-left:0in;\"><strong>Other</strong></p><p style=\"margin-left:0in;\">We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.</p><p style=\"margin-left:0in;\">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p style=\"margin-left:0in;\">The job description 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