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    "description": "<p style=\"margin-left:-48px;\"><strong><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#003594;\">ESSENTIAL DUTIES AND RESPONSIBILITIES</span></span></span></strong></p>\n<p style=\"margin-left:-48px;text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Under the general supervision of the Director, the Coordinator is responsible for maintaining contact with Home Delivered Meals (HDML) clients and the delivery teams to ensure meals are delivered and service is coordinated with case management and case coordination staff. Specific duties and responsibilities include: </span></span></p>\n<ul>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Answer incoming calls from clients and delivery staff and document calls on the funding source database</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Develop and maintain home-delivered meal route sheets</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Report and coordinate with Case Management staff regarding daily delivery and coordination of client services</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Maintain client files, including documenting any client contact, case coordination, service changes, or contact with case management regarding client status, change in service, or client concerns;</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Verify route app data uploaded to the funding source database, responsible for entering data from the route sheet into the database if the mobile app was not used on any given occasion</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Responsible for reviewing route sheet documentation of delivery, no answers, and the date and time of return, as well as verifying the employee signature when a route sheet is in use</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Inspect delivery trucks as routes return</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Coordinate with the drivers and deliverers in the field to handle emergencies or issues as they arise; report any serious emergencies or staffing needs to the Program Director or Assistant Director</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Prepare suggested contribution letters and count and record contribution receipts with the program bookkeeper or designated staff person</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Work with the Director on program planning and development</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Represent RiseBoro in community and interagency activities as assigned</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Other related duties as required by the Director</span></span></li>\n</ul>\n\n<p style=\"margin-left:-48px;\"> </p>\n\n<p style=\"margin-left:-48px;\"><strong><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#003594;\">COMPETENCIES </span></span></span></strong></p>\n\n<ul>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Demonstrated customer service experience preferred</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Bilingual English/Spanish preferred</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Possess a genuine concern for helping with the physical, mental, and emotional needs of older persons</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Excellent oral and written communication skills</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Excellent organizational skills with attention to detail</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Ability to multitask and manage time efficiently in a busy environment  </span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Ability to problem solve as needed</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Ability to be adaptable and flexible with an assigned work schedule i.e. shift extended/adjusted due to emergency or program need</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Ability to be reliable and dependable in completing work duties   </span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Excellent interpersonal skills with the ability to maintain positive relationships</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">A creative self-starter with a positive attitude and the ability to work independently and collaboratively in a team </span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Proficient with Microsoft Office Suite required, with the ability to learn database maintenance</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#000000;\">Commitment to RiseBoro’s mission, vision, and values</span></span> </span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#000000;\">Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities</span></span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#000000;\">Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)</span></span></span></li>\n</ul>\n\n<p style=\"margin-left:-48px;\"> </p>\n\n<p style=\"margin-left:-48px;\"><strong><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#003594;\">EDUCATION and EXPERIENCE</span></span></span></strong></p>\n\n<ul>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Associate’s degree and one year of social service, customer service, or related experience </span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">High School Diploma or equivalent with at least two years of social service, customer service, or related experience</span></span></li>\n</ul>",
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