Technical Sales & Support Manager (m/f/d) (bidirectional) Charging

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  "last_changed_at": "2026-06-11T07:53:56.852Z",
  "active_status": "deleted"
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  "language": "en",
  "location": {
    "raw": "München",
    "city": null,
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    "country": "München",
    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-09T07:53:54.720Z",
  "launch_scope": {
    "reason": "personio_production_catalog",
    "included": true,
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      "country": "München",
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  "workplace_type": "on_site",
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{
  "id": "2527934",
  "name": "Technical Sales & Support Manager (m/f/d) (bidirectional) Charging",
  "office": "München",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-02-12T12:06:02+00:00",
  "seniority": "experienced",
  "department": "Service & Operations",
  "occupation": "general_and_other_customer_support_and_client_care",
  "subcompany": "The Mobility House GmbH",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Why The Mobility House?",
      "value": "<ul><li><span><span>Help shape our vision of an emission-free energy and mobility future </span></span></li><li><span><span>High level</span><span>of responsibility and rapid development in a growing and innovative company</span></span></li><li><span><span>Open, diverse & international </span><span>team</span></span></li><li><span><span>Flexible working hours and</span><span>additional </span><span>vacation days</span></span></li><li><span><span>Mobile working from home and 20 days in other European countries </span></span></li><li><span><span>Choice between the latest Apple and </span><span>Dell </span><span>IT equipment</span></span></li><li><span><span>Subsidy </span><span>for </span><span>Deutschlandticket </span><span>job</span></span></li><li><span><span>Wellpass </span><span>membership</span></span></li><li><span><span>Lease of your preferred car and bike via FINN or </span><span>Job Rad</span></span></li><li><span><span>Modern office with good public transport connections</span></span></li><li><a href=\"https://www.mobilityhouse.com/int_en/our-company\" target=\"_blank\" rel=\"noreferrer noopener\"><span><span>And </span><span>much </span><span>more</span><span>!</span></span></a></li></ul><div><div style=\"padding-left:10px;width:20%;\"><img src=\"https://cdn-website.mobilityhouse.com/karriere-bei-the-mobility-house-3_9d5f05fd378a747acd99bad24a03dd09.jpg\" alt=\"karriere-bei-the-mobility-house-3_9d5f05fd378a747acd99bad24a03dd09.jpg\"></div><div><br></div></div>"
    },
    {
      "name": "What you do",
      "value": "<ul><li>Own the management of technical sales & support across all phases of acquisition, offering, DSO application, installation, commissioning and ongoing operation of Bidi-charging solutions. </li><li>Actively manage the operative interfaces with customers and partners and internal teams (further support level) along relevant technical touchpoints of the B2C customer journey. </li><li>Develop efficient and further optimize processes e.g. support-ticketing, order processing with partners depending on the performance spectrum of our partners and the respective sales-channels. </li><li>Ensure compliance of partners with quality criteria (e.g. tracking of defined KPI on response times, documentation). </li><li>You and your colleagues will be in daily contact with end customers and implementation partners as their primary point of contact. So, providing knowledge-based and efficient customer solutions is key, e.g. remotely via diagnostics, configuration, further guidance and if needed initiate onsite service.  </li><li>Guiding and training of team members is essential to ensure delivery  </li><li>Support the Charging team across additional charging infrastructure products, handle customer support including complaints and claims, and drive further process optimization within the Charging business unit. </li></ul>"
    },
    {
      "name": "Who you are",
      "value": "<ul><li>Successfully completed university degree, preferably in Engineering or Business & Engineering, any energy-related field or several years of professional experience in electrical installation </li><li>At least 3 years in charging and/or energy — ideally in the context of customer and technical support  </li><li>Experience with third-party hardware, ideally EV charging stations or energy management systems. </li><li>Strong communication and relevant technical skills </li><li>The ability to keep the big picture in focus while balancing competing priorities. </li><li>A hands-on, proactive mindset and the ability to work independently. </li><li>Fluency in German & English </li></ul>"
    },
    {
      "name": "Are you a good fit for us?",
      "value": "Diversity enriches our team and makes us stronger. Regardless of origin, gender, age, sexual orientation, religion, or any disability – everyone is welcome here! We look forward to receiving your application and achieving great things together."
    },
    {
      "name": "Your contact person",
      "value": "<div><div style=\"width:50%;\"><div>Vanessa</div><span>[email protected]</span><p><br></p></div><div style=\"width:30%;\"><img src=\"https://cdn-website.mobilityhouse.com/Vanessa%20Endres_a953a6b66af40f224f8e9d3eb3a98be6.jpg\" alt=\"Vanessa%20Endres_a953a6b66af40f224f8e9d3eb3a98be6.jpg\"></div><div><br></div></div>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Service"
}