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HomeCompanies8FB922926F68E22AD6D39CEFA92DC6B3VETERANS SYSTEM ADMINISTRATOR

VETERANS SYSTEM ADMINISTRATOR

8FB922926F68E22AD6D39CEFA92DC6B3 · Churchill Building - Cheyenne, WY 82001; Administration Office - Sheridan, WY 82801; 510 W 29th St, Cheyenne, WY, 82001, USA · On Site · Deleted · Paycom ATS

Job facts

FieldValue
Company8FB922926F68E22AD6D39CEFA92DC6B3
TitleVETERANS SYSTEM ADMINISTRATOR
Normalized title-
Department / teamInformation Technology
LocationCheyenne, WY, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusdeleted
ATS providerPaycom ATS
Posted / first seen2026-05-14 / 2026-05-31
Changed / last seen2026-06-03 / 2026-06-01

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Linked records

Company8FB922926F68E22AD6D39CEFA92DC6B3
Source25ab18dd-5662-44db-b815-6a9b183b598b
ATS providerPaycom ATS

Description

Description Veteran System Administrator Classification: Exempt Reports to: Senior Enterprise Administrator: Software and Applications Date: May 2026 Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets.  As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization. ­­­­­­­­­­­­­­­­­­ JOB DESCRIPTION _____________________________________________________________________________ Summary/Objective The Veteran Administrator is responsible for full oversight of the organization's Electronic Health Record system and related applications.  This not only includes the day-to-day operations but also the planning for additional tools, modules, and products that will further support VOA’s operations through software.  An important component of this position is the collaboration with clinical and veteran leaders on the issues, solutions, and needs within the current and upcoming suite of software. Essential Functions Lead the setup, configuration, and ongoing oversight of the organization’s Electronic Health Record (EHR) system. Project management, in concert with the supervisor, of new or rebooted implementations Build and maintain customized EHR forms, workflows, and processes for multiple programs, including SSVF, HVRP, Staff Sgt. Fox, GPD, OP, and Residential. Monitor, triage, and resolve Help Desk tickets; escalate complex issues when necessary. Manage system administration for the organization’s EHR and related applications, including Bells AI, myHealthPointe Portal, LOCUS, and Order Connect NX. Develop, update, and maintain comprehensive training materials for the EHR and associated applications. Research and troubleshoot EHR issues to identify root causes, distinguishing between user errors, system bugs, or training needs. Perform system cleanup tasks such as merging duplicate records, discharging clients, closing inactive staff accounts, and re-routing documentation as needed. Create and manage reports to assist supervisors and terminate staff in completing pending tasks before separation. Collaborate with the finance team to ensure proper system security, permissions, and set up for their operational needs. Maintain data integrity by locking charts, securing deceased client records, and performing regular audits. Collaborate with veteran teams, data teams, fiscal departments, and clinical leadership to ensure seamless system operations. Test, install, and document system patches, software updates, and EHR or billing system upgrades. Provide technical support and guidance to internal users, including clinical staff, billing teams, and program personnel. Build and run reports or custom queries; manage and format report outputs using Excel. Partner with Netsmart AMS and technical experts to troubleshoot complex system issues and submit CASES and Innovations via the Netsmart Support Center. Manage EHR-related projects from planning through implementation, including timeline management, stakeholder coordination, and post-launch evaluation. Demonstrate leadership by mentoring staff, promoting collaboration across departments, and fostering a culture of continuous improvement and accountability. Always uphold strict confidentiality and data security standards. Competencies Advanced troubleshooting and problem-solving skills with strong attention to detail. Demonstrated ability to learn new technologies and software applications quickly. Excellent organizational, prioritization, and time management skills; able to manage multiple tasks and deadlines effectively. Works effectively and respectfully with diverse staff, clients, and partner agencies. Strong organizational and project management skills Demonstrates initiative, independence, and accountability in daily work. Effective communicator with exceptional listening, written, verbal, and interpersonal abilities. Demonstrates ethical practice and sound judgment in all decisions and actions. Exhibits a calm and professional demeanor under pressure or during crises. Highly proficient with computers, software systems, and Microsoft Excel, including data formatting and presentation. Strong ability to verify requests for accuracy, appropriateness, and ethical compliance. Proficient in the use of computer software programs, including but not limited to Microsoft Suite Continuous demonstration of behaviors aligned with a posture of servant leadership and VOA’s Cultural values. Supervisory Responsibility This position has no direct supervisory responsibilities but may serve as a coach and mentor for other positions in the organization. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. Physical Demands The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This position would require the ability to lift files, open filing cabinets, bend or stand on a stool as necessary, and perform work at a computer for extended periods. Position Type/Expected Hours of Work This is a full-time position.  Occasional evening and weekend work may be required as job duties demand. Travel Travel to on-site locations throughout the catchment area will be required. Required Education, Experience, or Eligibility Qualifications Bachelor's degree in information technology systems administration   or a closely related field, or associate’s degree and one (1) year of experience in information technology systems administration or a closely related field, or High School diploma and two (2) years of experience in information technology systems administration or a closely related field. Prior experience managing Electronic Medical Record (EMR)/Electronic Health Record (EHR) system(s), or similar technological systems. Preferred Education and Experience A master’s degree and two (2) years of prior experience managing Electronic Medical Record (EMR)/Electronic Health Record (EHR) system(s), Veterans program experience strongly preferred Experience with administering Netsmart software solutions Behavioral health/healthcare experience strongly preferred Current certification in CPM, Scrum Master, PMP, PMI-ACP, or ITIL Knowledge of computer operating systems, browsers, databases and applications EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics.  Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation imposes an undue hardship on the operation of our business.  If you are interested in applying for an employment opportunity and feel you need reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.

Full job record

Job ID1698894a8c38ac4adb5025acc2eaa4ce50e17121
Org IDaa2b52b3-47dc-4148-b96d-6f0c4eb67108
Source ID25ab18dd-5662-44db-b815-6a9b183b598b
Board ID25ab18dd-5662-44db-b815-6a9b183b598b
Providerpaycom
Provider Job Key307873
TitleVETERANS SYSTEM ADMINISTRATOR
Normalized Title
Statusdeleted
Activeno
Location TextChurchill Building - Cheyenne, WY 82001; Administration Office - Sheridan, WY 82801; 510 W 29th St, Cheyenne, WY, 82001, USA
DepartmentInformation Technology
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionWY
CityCheyenne
Salary RawDescription Veteran System Administrator Classification: Exempt Reports to: Senior Enterprise Administrator: Software and Applications Date: May 2026 Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets.  As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization. ­­­­­­­­­­­­­­­­­­ JOB DESCRIPTION _____________________________________________________________________________ Summary/Objective The Veteran Administrator is responsible for full oversight of the organization's Electronic Health Record system and related applications.  This not only includes the day-to-day operations but also the planning for additional tools, modules, and products that will further support VOA’s operations through software.  An important component of this position is the collaboration with clinical and veteran leaders on the issues, solutions, and needs within the current and upcoming suite of software. Essential Functions Lead the setup, configuration, and ongoing oversight of the organization’s Electronic Health Record (EHR) system. Project management, in concert with the supervisor, of new or rebooted implementations Build and maintain customized EHR forms, workflows, and processes for multiple programs, including SSVF, HVRP, Staff Sgt. Fox, GPD, OP, and Residential. Monitor, triage, and resolve Help Desk tickets; escalate complex issues when necessary. Manage system administration for the organization’s EHR and related applications, including Bells AI, myHealthPointe Portal, LOCUS, and Order Connect NX. Develop, update, and maintain comprehensive training materials for the EHR and associated applications. Research and troubleshoot EHR issues to identify root causes, distinguishing between user errors, system bugs, or training needs. Perform system cleanup tasks such as merging duplicate records, discharging clients, closing inactive staff accounts, and re-routing documentation as needed. Create and manage reports to assist supervisors and terminate staff in completing pending tasks before separation. Collaborate with the finance team to ensure proper system security, permissions, and set up for their operational needs. Maintain data integrity by locking charts, securing deceased client records, and performing regular audits. Collaborate with veteran teams, data teams, fiscal departments, and clinical leadership to ensure seamless system operations. Test, install, and document system patches, software updates, and EHR or billing system upgrades. Provide technical support and guidance to internal users, including clinical staff, billing teams, and program personnel. Build and run reports or custom queries; manage and format report outputs using Excel. Partner with Netsmart AMS and technical experts to troubleshoot complex system issues and submit CASES and Innovations via the Netsmart Support Center. Manage EHR-related projects from planning through implementation, including timeline management, stakeholder coordination, and post-launch evaluation. Demonstrate leadership by mentoring staff, promoting collaboration across departments, and fostering a culture of continuous improvement and accountability. Always uphold strict confidentiality and data security standards. Competencies Advanced troubleshooting and problem-solving skills with strong attention to detail. Demonstrated ability to learn new technologies and software applications quickly. Excellent organizational, prioritization, and time management skills; able to manage multiple tasks and deadlines effectively. Works effectively and respectfully with diverse staff, clients, and partner agencies. Strong organizational and project management skills Demonstrates initiative, independence, and accountability in daily work. Effective communicator with exceptional listening, written, verbal, and interpersonal abilities. Demonstrates ethical practice and sound judgment in all decisions and actions. Exhibits a calm and professional demeanor under pressure or during crises. Highly proficient with computers, software systems, and Microsoft Excel, including data formatting and presentation. Strong ability to verify requests for accuracy, appropriateness, and ethical compliance. Proficient in the use of computer software programs, including but not limited to Microsoft Suite Continuous demonstration of behaviors aligned with a posture of servant leadership and VOA’s Cultural values. Supervisory Responsibility This position has no direct supervisory responsibilities but may serve as a coach and mentor for other positions in the organization. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. Physical Demands The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This position would require the ability to lift files, open filing cabinets, bend or stand on a stool as necessary, and perform work at a computer for extended periods. Position Type/Expected Hours of Work This is a full-time position.  Occasional evening and weekend work may be required as job duties demand. Travel Travel to on-site locations throughout the catchment area will be required. Required Education, Experience, or Eligibility Qualifications Bachelor's degree in information technology systems administration   or a closely related field, or associate’s degree and one (1) year of experience in information technology systems administration or a closely related field, or High School diploma and two (2) years of experience in information technology systems administration or a closely related field. Prior experience managing Electronic Medical Record (EMR)/Electronic Health Record (EHR) system(s), or similar technological systems. Preferred Education and Experience A master’s degree and two (2) years of prior experience managing Electronic Medical Record (EMR)/Electronic Health Record (EHR) system(s), Veterans program experience strongly preferred Experience with administering Netsmart software solutions Behavioral health/healthcare experience strongly preferred Current certification in CPM, Scrum Master, PMP, PMI-ACP, or ITIL Knowledge of computer operating systems, browsers, databases and applications EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics.  Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation imposes an undue hardship on the operation of our business.  If you are interested in applying for an employment opportunity and feel you need reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.
Salary Min
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Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=307873&clientkey=8FB922926F68E22AD6D39CEFA92DC6B3
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=307873&clientkey=8FB922926F68E22AD6D39CEFA92DC6B3
First Seen At2026-05-31 19:05:27Z
Last Seen At2026-06-01 10:05:28Z
Last Checked At2026-06-03 10:03:37Z
Last Changed At2026-06-03 10:03:37Z
Inactive At2026-06-03 10:03:37Z
Source Posted At2026-05-14 00:00:00Z
Source Updated At
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    "description": "<p align=\"center\" style=\"text-align:center;margin-bottom:10px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:15pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Veteran System Administrator</span></span></span></b></span></span></p>\n\n<p class=\"MsoNoSpacing\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Adobe Garamond Pro', serif;\">Classification: </span></b><span style=\"font-family:'Adobe Garamond Pro', serif;\">Exempt</span><br />\n<b><span style=\"font-family:'Adobe Garamond Pro', serif;\">Reports to: </span></b><span style=\"font-family:'Adobe Garamond Pro', serif;\">Senior Enterprise Administrator: Software and Applications </span><br />\n<b><span style=\"font-family:'Adobe Garamond Pro', serif;\">Date:</span></b><span style=\"font-family:'Adobe Garamond Pro', serif;\"> May 2026</span></span></span></p>\n\n<p class=\"MsoNoSpacing\"> </p>\n\n<p align=\"center\" style=\"margin-left:8px;text-align:center;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><i><span style=\"font-family:'Adobe Garamond Pro', serif;\">Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.</span></i></b></span></span></span></p>\n\n<p align=\"center\" class=\"MsoNoSpacing\" style=\"text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><i><span style=\"font-size:12pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets.  As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.</span></span></i></b></span></span></p>\n\n<p align=\"center\" style=\"margin-left:8px;text-align:center;margin-bottom:11px;\"> </p>\n\n<p align=\"center\" class=\"MsoNoSpacing\" style=\"text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">­­­­­­­­­­­­­­­­­­</span></span><span style=\"font-family:'Adobe Garamond Pro', serif;\">JOB DESCRIPTION</span></span></span></p>\n\n<p class=\"MsoNoSpacing\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">_____________________________________________________________________________</span></span></span></p>\n\n<p class=\"MsoNoSpacing\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Adobe Garamond Pro', serif;\">Summary/Objective </span></b></span></span></p>\n\n<p class=\"MsoNoSpacing\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#2d2d2d;\">The Veteran Administrator is responsible for full oversight of the organization's Electronic Health Record system and related applications.  This not only includes the day-to-day operations but also the planning for additional tools, modules, and products that will further support VOA’s operations through software.  An important component of this position is the collaboration with clinical and veteran leaders on the issues, solutions, and needs within the current and upcoming suite of software. </span></span></span></span></span></span></p>\n\n<p style=\"margin-top:16px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#2d2d2d;\">Essential Functions</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Lead the setup, configuration, and ongoing oversight of the organization’s Electronic Health Record (EHR) system.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Project management, in concert with the supervisor, of new or rebooted implementations</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Build and maintain customized EHR forms, workflows, and processes for multiple programs, including SSVF, HVRP, Staff Sgt. Fox, GPD, OP, and Residential.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Monitor, triage, and resolve Help Desk tickets; escalate complex issues when necessary.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Manage system administration for the organization’s EHR and related applications, including Bells AI, myHealthPointe Portal, LOCUS, and Order Connect NX.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Develop, update, and maintain comprehensive training materials for the EHR and associated applications.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Research and troubleshoot EHR issues to identify root causes, distinguishing between user errors, system bugs, or training needs.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Perform system cleanup tasks such as merging duplicate records, discharging clients, closing inactive staff accounts, and re-routing documentation as needed.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Create and manage reports to assist supervisors and terminate staff in completing pending tasks before separation.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Collaborate with the finance team to ensure proper system security, permissions, and set up for their operational needs.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Maintain data integrity by locking charts, securing deceased client records, and performing regular audits.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Collaborate with veteran teams, data teams, fiscal departments, and clinical leadership to ensure seamless system operations.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Test, install, and document system patches, software updates, and EHR or billing system upgrades.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Provide technical support and guidance to internal users, including clinical staff, billing teams, and program personnel.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Build and run reports or custom queries; manage and format report outputs using Excel.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Partner with Netsmart AMS and technical experts to troubleshoot complex system issues and submit CASES and Innovations via the Netsmart Support Center.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Manage EHR-related projects from planning through implementation, including timeline management, stakeholder coordination, and post-launch evaluation.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Demonstrate leadership by mentoring staff, promoting collaboration across departments, and fostering a culture of continuous improvement and accountability.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Always uphold strict confidentiality and data security standards.</span></span></span></span></li>\n</ul>\n\n<p style=\"margin-top:16px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Competencies</span></span></b></span></span></span></p>\n\n<ul>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Advanced troubleshooting and problem-solving skills with strong attention to detail.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Demonstrated ability to learn new technologies and software applications quickly.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Excellent organizational, prioritization, and time management skills; able to manage multiple tasks and deadlines effectively.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Works effectively and respectfully with diverse staff, clients, and partner agencies.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Strong organizational and project management skills</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Demonstrates initiative, independence, and accountability in daily work.</span></span></span></span></li>\n\t<li style=\"margin-top:16px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Effective communicator with exceptional listening, written, verbal, and interpersonal abilities.</span></span></span></span></li>\n</ul>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Demonstrates ethical practice and sound judgment in all decisions and actions.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Exhibits a calm and professional demeanor under pressure or during crises.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Highly proficient with computers, software systems, and Microsoft Excel, including data formatting and presentation.</span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Strong ability to verify requests for accuracy, appropriateness, and ethical compliance.</span></span></span></span></li>\n\t<li style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Proficient in the use of computer software programs, including but not limited to Microsoft Suite </span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\">Continuous demonstration of behaviors aligned with a posture of servant leadership and VOA’s Cultural values.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Supervisory Responsibility</span></span></b></span></span></span></p>\n\n<p style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">This position has no direct supervisory responsibilities but may serve as a coach and mentor for other positions in the organization.</span></span></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Work Environment</span></span></b></span></span></span></p>\n\n<p style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.</span></span></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Physical Demands</span></span></b></span></span></span></p>\n\n<p style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job.</span></span></span></span></span></p>\n\n<p style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This position would require the ability to lift files, open filing cabinets, bend or stand on a stool as necessary, and perform work at a computer for extended periods. </span></span></span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Position Type/Expected Hours of Work</span></span></b></span></span></span></p>\n\n<p style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">This is a full-time position.  Occasional evening and weekend work may be required as job duties demand.  </span></span></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Travel</span></span></b></span></span></span></p>\n\n<p style=\"margin-bottom:10px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Travel to on-site locations throughout the catchment area will be required. </span></span></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Required Education, Experience, or Eligibility Qualifications</span></span></b></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Bachelor's degree in </span>information technology systems administration<font color=\"#0782c1\"> </font>or a closely related field, or associate’s degree and one (1) year of experience in information technology systems administration or a closely related field, or High School diploma and two (2) years of experience in information technology systems administration or a closely related field.</span></span></span></span></span></li>\n</ul>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#2d2d2d;\">Prior experience managing Electronic Medical Record (EMR)/Electronic Health Record (EHR) system(s), or similar technological systems.</span></span></span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">Preferred Education and Experience</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#2d2d2d;\">A master’s degree and two (2) years of prior experience managing Electronic Medical Record (EMR)/Electronic Health Record (EHR) system(s), Veterans program experience strongly preferred</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#2d2d2d;\">Experience with administering Netsmart software solutions</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#2d2d2d;\">Behavioral health/healthcare experience strongly preferred</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#2d2d2d;\">Current certification in CPM, Scrum Master, PMP, PMI-ACP, or ITIL</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#2d2d2d;\">Knowledge of computer operating systems, browsers, databases and applications</span></span></span></span></span></span></li>\n</ul>\n\n<h1 style=\"margin-top:10px;margin-left:7px;\"><span style=\"font-size:16pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#2e74b5;\"><span style=\"font-weight:normal;\"><b><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#333333;\">EEO Statement</span></span></span></span></b></span></span></span></span></span></h1>\n\n<p style=\"margin-left:6px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Adobe Garamond Pro', serif;\"><span style=\"color:#000000;\">Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics.  Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation imposes an undue hardship on the operation of our business.  If you are interested in applying for an employment opportunity and feel you need reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475. </span></span></span></span></span></p>",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"VETERANS SYSTEM ADMINISTRATOR\",\"identifier\":\"J0YQ24307873\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/8FB922926F68E22AD6D39CEFA92DC6B3/jobs/307873\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=8FB922926F68E22AD6D39CEFA92DC6B3\",\"datePosted\":\"2026-05-14\",\"description\":\"Job DetailsJob Location: Churchill Building - Cheyenne, WY 82001Position Type: Full-timeEducation Level: 2 Year DegreeTravel Percentage: Up to 50% Job Shift: DayJob Category: Information TechnologyVeteran System Administrator\\n\\nClassification: Exempt\\nReports to: Senior Enterprise Administrator: Software and Applications \\nDate: May 2026\\n\\n \\n\\nEach day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.\\n\\nAt VOA we are committed to providing opportunities that help staff grow and enhance their skill sets.  As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.\\n\\n \\n\\n­­­­­­­­­­­­­­­­­­JOB DESCRIPTION\\n\\n_____________________________________________________________________________\\n\\nSummary/Objective \\n\\n \\n\\nThe Veteran Administrator is responsible for full oversight of the organization's Electronic Health Record system and related applications.  This not only includes the day-to-day operations but also the planning for additional tools, modules, and products that will further support VOA’s operations through software.  An important component of this position is the collaboration with clinical and veteran leaders on the issues, solutions, and needs within the current and upcoming suite of software. \\n\\nEssential Functions\\n\\n\\n\\tLead the setup, configuration, and ongoing oversight of the organization’s Electronic Health Record (EHR) system.\\n\\tProject management, in concert with the supervisor, of new or rebooted implementations\\n\\tBuild and maintain customized EHR forms, workflows, and processes for multiple programs, including SSVF, HVRP, Staff Sgt. Fox, GPD, OP, and Residential.\\n\\tMonitor, triage, and resolve Help Desk tickets; escalate complex issues when necessary.\\n\\tManage system administration for the organization’s EHR and related applications, including Bells AI, myHealthPointe Portal, LOCUS, and Order Connect NX.\\n\\tDevelop, update, and maintain comprehensive training materials for the EHR and associated applications.\\n\\tResearch and troubleshoot EHR issues to identify root causes, distinguishing between user errors, system bugs, or training needs.\\n\\tPerform system cleanup tasks such as merging duplicate records, discharging clients, closing inactive staff accounts, and re-routing documentation as needed.\\n\\tCreate and manage reports to assist supervisors and terminate staff in completing pending tasks before separation.\\n\\tCollaborate with the finance team to ensure proper system security, permissions, and set up for their operational needs.\\n\\tMaintain data integrity by locking charts, securing deceased client records, and performing regular audits.\\n\\tCollaborate with veteran teams, data teams, fiscal departments, and clinical leadership to ensure seamless system operations.\\n\\tTest, install, and document system patches, software updates, and EHR or billing system upgrades.\\n\\tProvide technical support and guidance to internal users, including clinical staff, billing teams, and program personnel.\\n\\tBuild and run reports or custom queries; manage and format report outputs using Excel.\\n\\tPartner with Netsmart AMS and technical experts to troubleshoot complex system issues and submit CASES and Innovations via the Netsmart Support Center.\\n\\tManage EHR-related projects from planning through implementation, including timeline management, stakeholder coordination, and post-launch evaluation.\\n\\tDemonstrate leadership by mentoring staff, promoting collaboration across departments, and fostering a culture of continuous improvement and accountability.\\n\\tAlways uphold strict confidentiality and data security standards.\\n\\n\\nCompetencies\\n\\n\\n\\tAdvanced troubleshooting and problem-solving skills with strong attention to detail.\\n\\tDemonstrated ability to learn new technologies and software applications quickly.\\n\\tExcellent organizational, prioritization, and time management skills; able to manage multiple tasks and deadlines effectively.\\n\\tWorks effectively and respectfully with diverse staff, clients, and partner agencies.\\n\\tStrong organizational and project management skills\\n\\tDemonstrates initiative, independence, and accountability in daily work.\\n\\tEffective communicator with exceptional listening, written, verbal, and interpersonal abilities.\\n\\n\\n\\n\\tDemonstrates ethical practice and sound judgment in all decisions and actions.\\n\\tExhibits a calm and professional demeanor under pressure or during crises.\\n\\tHighly proficient with computers, software systems, and Microsoft Excel, including data formatting and presentation.\\n\\tStrong ability to verify requests for accuracy, appropriateness, and ethical compliance.\\n\\tProficient in the use of computer software programs, including but not limited to Microsoft Suite \\n\\tContinuous demonstration of behaviors aligned with a posture of servant leadership and VOA’s Cultural values.\\n\\n\\nSupervisory Responsibility\\n\\nThis position has no direct supervisory responsibilities but may serve as a coach and mentor for other positions in the organization.\\n\\nWork Environment\\n\\nThis job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.\\n\\nPhysical Demands\\n\\nThe physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job.\\n\\nWhile performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This position would require the ability to lift files, open filing cabinets, bend or stand on a stool as necessary, and perform work at a computer for extended periods. \\n\\n \\n\\nPosition Type/Expected Hours of Work\\n\\nThis is a full-time position.  Occasional evening and weekend work may be required as job duties demand.  \\n\\nTravel\\n\\nTravel to on-site locations throughout the catchment area will be required. \\n\\nRequired Education, Experience, or Eligibility Qualifications\\n\\n\\n\\tBachelor's degree in information technology systems administration or a closely related field, or associate’s degree and one (1) year of experience in information technology systems administration or a closely related field, or High School diploma and two (2) years of experience in information technology systems administration or a closely related field.\\n\\n\\n\\n\\tPrior experience managing Electronic Medical Record (EMR)/Electronic Health Record (EHR) system(s), or similar technological systems.\\n\\n\\nPreferred Education and Experience\\n\\n\\n\\tA master’s degree and two (2) years of prior experience managing Electronic Medical Record (EMR)/Electronic Health Record (EHR) system(s), Veterans program experience strongly preferred\\n\\tExperience with administering Netsmart software solutions\\n\\tBehavioral health/healthcare experience strongly preferred\\n\\tCurrent certification in CPM, Scrum Master, PMP, PMI-ACP, or ITIL\\n\\tKnowledge of computer operating systems, browsers, databases and applications\\n\\n\\nEEO Statement\\n\\nVolunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics.  Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation imposes an undue hardship on the operation of our business.  If you are interested in applying for an employment opportunity and feel you need reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475. Qualifications\",\"responsibilities\":\"Veteran System Administrator\\n\\nClassification: Exempt\\nReports to: Senior Enterprise Administrator: Software and Applications \\nDate: May 2026\\n\\n \\n\\nEach day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.\\n\\nAt VOA we are committed to providing opportunities that help staff grow and enhance their skill sets.  As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.\\n\\n \\n\\n­­­­­­­­­­­­­­­­­­JOB DESCRIPTION\\n\\n_____________________________________________________________________________\\n\\nSummary/Objective \\n\\n \\n\\nThe Veteran Administrator is responsible for full oversight of the organization's Electronic Health Record system and related applications.  This not only includes the day-to-day operations but also the planning for additional tools, modules, and products that will further support VOA’s operations through software.  An important component of this position is the collaboration with clinical and veteran leaders on the issues, solutions, and needs within the current and upcoming suite of software. \\n\\nEssential Functions\\n\\n\\n\\tLead the setup, configuration, and ongoing oversight of the organization’s Electronic Health Record (EHR) system.\\n\\tProject management, in concert with the supervisor, of new or rebooted implementations\\n\\tBuild and maintain customized EHR forms, workflows, and processes for multiple programs, including SSVF, HVRP, Staff Sgt. Fox, GPD, OP, and Residential.\\n\\tMonitor, triage, and resolve Help Desk tickets; escalate complex issues when necessary.\\n\\tManage system administration for the organization’s EHR and related applications, including Bells AI, myHealthPointe Portal, LOCUS, and Order Connect NX.\\n\\tDevelop, update, and maintain comprehensive training materials for the EHR and associated applications.\\n\\tResearch and troubleshoot EHR issues to identify root causes, distinguishing between user errors, system bugs, or training needs.\\n\\tPerform system cleanup tasks such as merging duplicate records, discharging clients, closing inactive staff accounts, and re-routing documentation as needed.\\n\\tCreate and manage reports to assist supervisors and terminate staff in completing pending tasks before separation.\\n\\tCollaborate with the finance team to ensure proper system security, permissions, and set up for their operational needs.\\n\\tMaintain data integrity by locking charts, securing deceased client records, and performing regular audits.\\n\\tCollaborate with veteran teams, data teams, fiscal departments, and clinical leadership to ensure seamless system operations.\\n\\tTest, install, and document system patches, software updates, and EHR or billing system upgrades.\\n\\tProvide technical support and guidance to internal users, including clinical staff, billing teams, and program personnel.\\n\\tBuild and run reports or custom queries; manage and format report outputs using Excel.\\n\\tPartner with Netsmart AMS and technical experts to troubleshoot complex system issues and submit CASES and Innovations via the Netsmart Support Center.\\n\\tManage EHR-related projects from planning through implementation, including timeline management, stakeholder coordination, and post-launch evaluation.\\n\\tDemonstrate leadership by mentoring staff, promoting collaboration across departments, and fostering a culture of continuous improvement and accountability.\\n\\tAlways uphold strict confidentiality and data security standards.\\n\\n\\nCompetencies\\n\\n\\n\\tAdvanced troubleshooting and problem-solving skills with strong attention to detail.\\n\\tDemonstrated ability to learn new technologies and software applications quickly.\\n\\tExcellent organizational, prioritization, and time management skills; able to manage multiple tasks and deadlines effectively.\\n\\tWorks effectively and respectfully with diverse staff, clients, and partner agencies.\\n\\tStrong organizational and project management skills\\n\\tDemonstrates initiative, independence, and accountability in daily work.\\n\\tEffective communicator with exceptional listening, written, verbal, and interpersonal abilities.\\n\\n\\n\\n\\tDemonstrates ethical practice and sound judgment in all decisions and actions.\\n\\tExhibits a calm and professional demeanor under pressure or during crises.\\n\\tHighly proficient with computers, software systems, and Microsoft Excel, including data formatting and presentation.\\n\\tStrong ability to verify requests for accuracy, appropriateness, and ethical compliance.\\n\\tProficient in the use of computer software programs, including but not limited to Microsoft Suite \\n\\tContinuous demonstration of behaviors aligned with a posture of servant leadership and VOA’s Cultural values.\\n\\n\\nSupervisory Responsibility\\n\\nThis position has no direct supervisory responsibilities but may serve as a coach and mentor for other positions in the organization.\\n\\nWork Environment\\n\\nThis job operates in a professional office environment. 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