Assistant Front Office Manager/CPHY36

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    "ExternalDescriptionStr": "<div>Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.</div><div><br>&nbsp;</div><div>A little taste of your day-to-day:</div><div><br>&nbsp;</div><div>Every day is different, but you’ll mostly be:</div><div>●<span> </span>Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes</div><div>●<span> </span>Engaging with guests to build personal relationships and remedy any complaints</div><div>●<span> </span>Conducting regular front office inspections to ensure we’re making the right first impression&nbsp;</div><div>●<span> </span>Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk</div><div>●<span> </span>Training team members on PBX procedures and taking the lead during an emergency or crisis</div><div>●<span> </span>Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.</div><div><br>&nbsp;</div><div>What We need from you:</div><div><br>&nbsp;</div><div>●<span> </span>Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration</div><div>●<span> </span>3 years of Front Office/Guest Service experience including management experience</div><div>●<span> </span>Must speak fluent English&nbsp;</div><div>●<span> </span>Other languages preferred</div><div><br>&nbsp;</div><div>What you can expect from us:</div><div><br>&nbsp;</div><div>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;</div><div><br>&nbsp;</div><div>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.&nbsp;</div><div><br>&nbsp;</div><div>IHG gives every member of the team&nbsp; the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing</div><div>&nbsp;framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.&nbsp;&nbsp;</div><div><br>&nbsp;</div><div>So, join us and you’ll become part of our ever-growing global family.</div><div>&nbsp;</div><div>Salary- $30-$32 (hourly)</div>",
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