Hybrid Loss Mitigation Specialist

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    "ExternalDescriptionStr": "<p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Come join our amazing team and work a hybrid schedule!</strong></span></p><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">&nbsp;</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">The Loss Mitigation Specialist will be responsible for educating borrowers on CMS’ Loss Mitigation alternatives with the objective of retaining home ownership and avoiding foreclosure, including Loan Modifications, Partial Claims, Repayment Plans, Forbearances and Reinstatements.&nbsp; Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved pay for this position is $23.00 + monthly bonus. An additional $1.50 per hour can be added, if you are bilingual English/Spanish.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>What you'll do:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Handle inbound calls routed through IVR as well as internal transfers to determine borrowers’ intent to retain property, discuss foreclosure alternatives, provide eligibility criteria/information,&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Make outbound calls on all assigned loans in pipeline to follow up on collection of signed trial agreements, repay agreements and final loan modification documents.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Communicate approval or denial of a loss mitigation workout option,and handle general questions regarding account information.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Reviews borrowers’ financial hardship documentation to determine the best work-out option, depending upon their current financial status and whether it is a short-term or long-term hardship.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">In a denial case engage borrowers’ interest and participation in a loss mitigation liquidation option and route borrower to the loss mitigation liquidation team.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Provide information to borrowers’ relating to Title issues that may be impeding finalization of a modification.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Communicate the options available to the borrower for resolving the delinquency or imminent default, the actions the borrower must take to be considered for those options, the timing requirements for completion of actions by the borrower and the servicer, and the status of the servicer’s evaluation of the borrower for those options.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Notify the Intake team when it appears that an error may have occurred in Intake regarding missing or unacceptable documents.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Being knowledgeable about the borrower’s situation and current status in the entire delinquency or imminent default resolution process, including any Loss Mitigation or non-foreclosure liquidation options.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Assist borrowers who request to escalate a complaint or dispute a reason for non-approval, in contacting the servicer’s staff handling Escalated Cases and, upon request, must provide contact information for MHA Help.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Perform other duties as assigned.</span></li></ul><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>&nbsp;What you'll need:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">One (1) or more years’ experience in collections, loss mitigation or call center within a mortgage servicing environment required.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Full State NMLS licensing required within 6 months of entering this job.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Knowledge of mortgage industry terminology preferred.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Working knowledge of all Government program requirements and timelines, including FHA, VA, USDA, FNMA and FHLMC.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Knowledge of Microsoft Suite at an intermediate level required.</span></li></ul><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">&nbsp;</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Our Company:</strong></span></p><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Carrington Mortgage Services&nbsp;is part of The Carrington Companies,&nbsp;which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit:&nbsp;</span><a href=\"http://www.carringtonmortgage.com/\" target=\"_blank\"><span style=\"font-family: Calibri, sans-serif;\">www.carringtonmortgage.com</span></a><span style=\"font-family: Calibri, sans-serif;\">.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>What We Offer:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Customized training programs to help you advance your career.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Educational Reimbursement.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit:&nbsp;<u>carringtoncf.org.</u></span></li></ul><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">&nbsp;</span></p><p style=\"line-height: normal;\"><a href=\"https://oag.ca.gov/privacy/ccpa\" target=\"_blank\"><span style=\"font-family: Calibri, sans-serif;\">https://oag.ca.gov/privacy/ccpa</span></a></p><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">&nbsp;<strong>Notice to all applicants: Carrington does not do interviews or make offers via text or chat.</strong></span></p>",
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