Guest Experience Associate | Formula Fig Culver Steps

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    "datePosted": "2026-06-10",
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    "description": "<p><span style=\"font-family: helvetica; font-size: 10pt\">WORK WITH US</span></p>\n<p><br></p>\n<p><span style=\"font-family: helvetica; font-size: 10pt\">Service-Meets-Retail,</span></p>\n<p><span style=\"font-family: helvetica; font-size: 10pt\">Experiential Skincare Company</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: rgb(7, 125, 67); font-size: 10pt\">Company description</span></span></p>\n<p><span style=\"font-size: 10pt\">Founded in 2019 by Jessica Walsh and Anita Chan, Formula Fig is a pioneer of experience-led, science-forward skincare destinations that transform your everyday. Our immersive, award-winning locations (Fig Bars) offer an innovative range of 30-minute, technology-driven facial treatments and medical aesthetics injections alongside a curated assortment of skincare products. We are powered by our deep beliefs in service, community, and design - helping all our guests #GiveAFig about their skin. </span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">This is an excellent opportunity for someone who wants to be part of a growth company. This position is paid hourly. </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: rgb(7, 125, 67); font-size: 10pt\">Role description</span></span></p>\n<p><span style=\"font-size: 10pt\">The Guest Experience Associate (GEA) is a vital part of a high-functioning hospitality team in our service-meets-retail Fig Bars. As a GEA, you will be the first and last point of contact for our guests, ensuring every visit is seamless. You are people-centered, love to communicate, and are confident in discussing our memberships, treatments and products. Your ability to build connections translates into sales, contributing directly to the success of the Fig Bar. </span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">The Guest Experience Associate will report to the Fig Bar Manager and work cross-functionally with the other business units.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: rgb(7, 125, 67); font-size: 10pt\">We are looking for someone who has:</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">A passion for skin health</span></li>\n<li><span style=\"font-size: 10pt\">Confidence and a natural ability to build connections that lead to sales</span></li>\n<li><span style=\"font-size: 10pt\">A believer in Fig and our vision</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: rgb(7, 125, 67); font-size: 10pt\">Role responsibilities</span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span style=\"color: rgb(32, 33, 36); font-size: 10pt\">Deliver exceptional guest experiences:</span></span><span style=\"color: rgb(32, 33, 36); font-size: 10pt\"> Greet guests warmly, manage check-in and check-out processes efficiently, and make every interaction feel personal and inclusive. Anticipate guest needs, resolve questions and create a welcoming environment. </span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 10pt\">Drive sales:</span></span><span style=\"font-size: 10pt\"> Proactively educate guests on memberships, treatments, promotions, and skincare products. Convert interest into product and membership sales to meet and exceed established sales targets.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"color: rgb(32, 33, 36); font-size: 10pt\">Support skin goals: </span></span><span style=\"color: rgb(32, 33, 36); font-size: 10pt\">Collaborate with Skin Educators to encourage follow-up treatments and recommend at-home skincare solutions aligned with guest needs and goals. </span></li>\n<li><span style=\"font-weight: bold\"><span style=\"color: rgb(32, 33, 36); font-size: 10pt\">Maintain the Fig Bar environment: </span></span><span style=\"color: rgb(32, 33, 36); font-size: 10pt\"> Assist with daily Fig Bar tasks and projects, including restocking products, handling returns, sanitizing tools, cleaning, and ensuring the Fig Bar remains organized and inviting.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"color: rgb(32, 33, 36); font-size: 10pt\">Collaborate and train: </span></span><span style=\"color: rgb(32, 33, 36); font-size: 10pt\">Contribute to a high-performing team by fostering collaboration and assisting with training and coaching new GEAs.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span style=\"color: rgb(32, 33, 36); font-size: 10pt\">Engage the community:</span></span><span style=\"color: rgb(32, 33, 36); font-size: 10pt\"> Participate in community-building efforts by supporting events hosted at your Fig Bar location, which may include event preparation, guest engagement, and showcasing products and services.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 10pt\">Time and attendance: </span></span><span style=\"font-size: 10pt\">Be present and punctual for scheduled shifts, as attendance is critical for our operations and ensuring a high level of service for our guests.</span></li>\n<li><span style=\"font-size: 10pt\">Additional duties and responsibilities may be added or modified throughout your employment.  </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 10pt\">This role requires a strong focus on achieving sales targets for both products and memberships, as these are critical drivers of Fig Bar success.</span></span></p>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span style=\"color: rgb(7, 125, 67); font-size: 10pt\">What we offer:</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Competitive hourly wage</span></li>\n<li><span style=\"font-size: 10pt\">Sales incentive program</span></li>\n<li><span style=\"font-size: 10pt\">Continuing education - learn about industry leading skin care brands and innovations in beauty</span></li>\n<li><span style=\"font-size: 10pt\">Formula Fig perks, treatment benefits, and product discounts</span></li>\n<li><span style=\"font-size: 10pt\">Eligibility for benefits coverage, dependent on FTE</span></li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span style=\"color: rgb(7, 125, 67); font-size: 10pt\">Total rewards</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Base wage range: $18 - $22</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Total reward decisions are performance based and reviewed throughout the calendar year.</span></p>\n<p><br></p>\n<p><em><span style=\"font-size: 10pt\">At Formula Fig, we believe that our people are at the forefront of our brand - every team member will make a meaningful contribution to our growing community.</span></em></p>\n<p><em><span style=\"font-size: 10pt\"> </span></em></p>\n<p><em><span style=\"font-size: 10pt\">Formula Fig provides equal employment opportunity (EEO) to all employees and applicants for employment.  We believe in providing an inclusive workplace where all individuals have the chance to succeed.</span></em></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 10pt\">#giveafig</span></span></p>\n<p><br></p>",
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