Seasonal Inbound Customer Service Representative

{
  "content_hash": "f23629a1d627951a5586ca67f553096e55c47b50d0507d342a4fc9f070089b7d",
  "source_hash": "7583ce6193f1678e30a224069f5075128a1de4381baf94859af41d8accd95cab",
  "last_changed_at": "2026-06-02T10:04:53.333Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Remote, PA  - PA; ACC Ohio - Columbus, OH 43212; ACC Oklahoma - Tulsa, OK 74104; ACC South Carolina - Lexington, SC 29073; American Customer Care Alabama - Montgomery, AL 36104; American Customer Care Georgia - Roswell, GA 30076; American Customer Care Tennessee - Nashville, TN 37205; Dubuque Office - Dubuque, IA 52001; PA, USA",
    "city": "Altoona",
    "region": "PA",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": 11.5,
  "salary_min": 11.5,
  "inferred_at": "2026-06-06T09:54:17.833Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Remote, PA  - PA; ACC Ohio - Columbus, OH 43212; ACC Oklahoma - Tulsa, OK 74104; ACC South Carolina - Lexington, SC 29073; American Customer Care Alabama - Montgomery, AL 36104; American Customer Care Georgia - Roswell, GA 30076; American Customer Care Tennessee - Nashville, TN 37205; Dubuque Office - Dubuque, IA 52001; PA, USA",
      "city": "Altoona",
      "region": "PA",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "city": "Altoona",
    "jobId": 544237,
    "level": "Entry",
    "endDate": "",
    "legalId": 4158,
    "isHotJob": true,
    "jobShift": "",
    "jobTitle": "Seasonal Inbound Customer Service Representative",
    "location": "Remote, PA  - PA",
    "startDate": "",
    "clientCode": "0TT93",
    "remoteType": "Fully Remote",
    "description": "<p align=\"center\" style=\"margin-top:16px; margin-bottom:16px; text-align:center\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><i><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Are you passionate about delivering exceptional customer service?</span></span></i></span></span></span></p>\r\n\r\n<p align=\"center\" style=\"margin-top:16px; margin-bottom:16px; text-align:center\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. <b><i>We offer paid training and supply the equipment you will need for this position.&nbsp;</i></b></span></span></span></span></span></p>\r\n\r\n<p align=\"center\" style=\"margin-top:16px; margin-bottom:16px; text-align:center\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><i><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">If you have customer service, retail sales, and call center experience, we want to hear from you! </span></span></i></span></span></span></p>\r\n\r\n<p align=\"center\" style=\"text-align:center\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><strong><span calibri=\"\" style=\"font-family:\">We are hiring for remote positions in the following states: AL, AR, GA, ID, IA, NC, OH, OK, PA, SC, TN, TX, and WV!</span></strong></span></span></p>\r\n\r\n<p align=\"center\" style=\"text-align:center\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><strong><span calibri=\"\" style=\"font-family:\">Pay rate $11.50/hour</span></strong></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">OVERVIEW</span></span></b><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">: </span></span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">We are seeking customer-focused, detail-oriented Remote Customer Service Agents to support a leading apparel brand. In this role, you will assist customers with placing orders, product inquiries, order tracking, and issue resolution.</span></span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">This is a fast-paced, high-volume environment requiring strong communication skills, empathy, and problem-solving abilities. </span></span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\">This is a seasonal position with the potential to transition into a permanent role. Candidates who consistently meet performance and attendance expectations may be considered for future opportunities within the organization. Please note that if offered a subsequent position, schedule changes may apply, including the possibility of weekend or adjusted hours.</span></span></span></p>\r\n\r\n<p style=\"margin-top:16px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">KEY RESPONSIBILITIES: </span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Handle inbound customer interactions via phone, email, and/or chat </span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Assist customers with placing, modifying, and tracking orders </span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Provide accurate product information including sizing, availability, and pricing </span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Resolve customer concerns related to shipping, returns, and exchanges </span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Navigate multiple systems to document interactions and process requests </span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Maintain a professional and positive tone while delivering exceptional service </span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Meet or exceed performance metrics (e.g., quality, productivity, attendance, customer satisfaction) </span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">WORK ENVIRONMENT AND WORKSPACE: </span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:20px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">A dedicated home office workspace, ideally a separate room with its own door</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:20px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Sufficient space to properly set up the workstation</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:20px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Ability to hardwire internet with a direct connection from the router to the laptop, along with a stable and reliable high</span></span><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span cambria=\"\" math=\"\" style=\"font-family:\">‑</span></span></span><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">speed internet connection</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:20px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Three available power connections &mdash; either three outlets or a power strip</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:20px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Remote employees must maintain the same level of availability, professionalism, and focus as expected in an on</span></span><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span cambria=\"\" math=\"\" style=\"font-family:\">‑</span></span></span><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">site work environment. Remote work is not a substitute for child or elder care; employees are expected to have appropriate caregiving arrangements during scheduled work hours</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:20px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">No personal disruptions during scheduled hours (e.g., loud music, non</span></span><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span cambria=\"\" math=\"\" style=\"font-family:\">‑</span></span></span><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">work</span></span><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span cambria=\"\" math=\"\" style=\"font-family:\">‑</span></span></span><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">related phone calls, or interruptions from household members) to ensure a quiet, distraction</span></span><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span cambria=\"\" math=\"\" style=\"font-family:\">‑</span></span></span><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">free environment </span></span></span></span></span></li>\r\n\t<li style=\"margin-left:20px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Ability to adhere to a 40</span></span><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span cambria=\"\" math=\"\" style=\"font-family:\">‑</span></span></span><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">hour workweek without leaving the home office for personal reasons outside of scheduled lunch or break times </span></span></span></span></span></li>\r\n\t<li style=\"margin-left:20px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Employees must be able to participate in video or phone meetings and remain reachable during scheduled work hours </span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:16px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">PREFERRED SKILLS: </span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:14px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Minimum of 2 years&rsquo; customer service experience in a call center environment </span></span></span></span></span></li>\r\n\t<li style=\"margin-left:14px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Experience in eCommerce or retail apparel support </span></span></span></span></span></li>\r\n\t<li style=\"margin-left:14px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Familiarity with order management systems (OMS) or CRM tools </span></span></span></span></span></li>\r\n\t<li style=\"margin-left:14px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Experience handling high volume seasonal demand</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">REQUIRED SKILLS: </span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:14px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Excellent written and verbal communication skills; both internally and externally, ensuring clarity and courtesy in every interaction</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:14px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Adaptable and open to change; embracing new challenges and having the willingness to learn and grow with the company</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:14px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Professionalism in all aspects of work; including how we present ourselves, maintaining a positive attitude, and demonstrating respect towards colleagues and clients</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:14px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Accountability to take ownership of tasks and responsibilities; including meeting deadlines, delivering quality work, adhering to schedules, and being proactive in addressing any issues that may arise </span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:16px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">TRAINING INCLUDES:</span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:20px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Systems Training </span></span></span></span></span></li>\r\n\t<li style=\"margin-left:20px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Product Training </span></span></span></span></span></li>\r\n\t<li style=\"margin-left:20px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Live Remote Training </span></span></span></span></span></li>\r\n\t<li style=\"margin-left:20px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Dayshift Training </span></span></span></span></span></li>\r\n\t<li style=\"margin-left:20px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">100% attendance is required during training period </span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:16px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">SCHEDULE:</span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:20px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">8-hour shift</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:20px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Full-time only</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:20px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">First shift </span></span></span></span></span></li>\r\n\t<li style=\"margin-left:20px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Schedules are assigned in the interview process and will remain permanent </span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:16px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">BENEFITS</span></span></b><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">:</span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:26px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Health, dental, vision, and life insurance</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:26px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">401(k)</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:26px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Daily Pay</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:26px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Employee assistance program</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:26px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Gym membership subsidy</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:26px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Referral Program</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p align=\"center\" style=\"margin-top:16px; margin-bottom:16px; text-align:center\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer&#39;s application process.</span></span></span></span></span></p>\r\n\r\n<p align=\"center\" style=\"margin-top:16px; margin-bottom:16px; text-align:center\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><i><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\">Ready to make a difference? Apply today and join a team that values your skills and contributions!</span></span></i></span></span></span></p>\r\n",
    "jobCategory": "",
    "salaryRange": "$11.50 - $11.50 Hourly",
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