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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p id=\"isPasted\"><strong><u>JOB PURPOSE</u></strong></p><p>To answer incoming telephone calls (Alarms) from elderly and medically-at-risk individuals (Subscribers) and triage their needs with designated responders (non-emergency and emergency) in order to obtain the appropriate level of required assistance in a timely manner.</p><p>&nbsp;</p><p><strong><u>RESPONSIBILITIES</u></strong></p><ul type=\"disc\"><li>Respond to incoming calls/Alarms by identifying the type of help required and coordinating (triaging) timely and appropriate assistance according to established protocols and procedures.</li><li>Ensure that all customer interactions are conducted in a professional and caring manner resulting in a high level of customer service.</li><li>Obtain requested revisions to Subscriber data and ensure that the necessary updates are accurately entered into the appropriate data management system Mastermind</li><li>Perform off-phone tasks as required (call back queue ) in accordance with established protocols.</li><li>Troubleshoot maintenance Alarms when applicable and home communicator issues to ensure that the Subscriber&rsquo;s service is functional and uninterrupted.</li><li>Meet departmental standards for after-call work, average handle time, and case quality.</li><li>Adhere to all company and departmental policies and practices.</li><li>Ensure that all required training is completed within expected timeframes.</li><li>Demonstrate behaviors that contribute to a productive supportive and caring work environment.</li></ul><p id=\"isPasted\"><br></p><p><strong><u>Education/Experience Qualifications</u></strong></p><ol><li>High School diploma or equivalent required - GED</li><li>Call Center or Customer Service experience</li><li>Fluency in English; Excellent verbal skills</li><li>Basic Computer and Microsoft Windows skills</li><li>Professional and courteous telephone manner</li><li>Deep compassion and empathy for the elderly and medically at-risk, highly desirable</li><li>Able to handle routine and repetitive tasks at varying pace</li><li>Able to maintain composure in stressful situations</li><li>Satisfactory background check and &nbsp;CORI check</li><li id=\"isPasted\"><span dir=\"ltr\">For remote positions, we require a professional work environment that includes having a quiet, distraction-free workspace, a private area to ensure confidentiality and security when handling sensitive information, and reliable internet access to support seamless communication and work activities.</span></li></ol></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n<br/>Tuesday-Friday, 5:30pm-4am\t3rd\t4x10",
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