Relationship Manager, Platforms

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences. Your career starts here. Help us build and deliver innovative payment solutions. This is a hybrid position based in our Jacksonville, FL office, with an expectation of working onsite three days per week. Position Overview: As a Relationship Manager, Platforms, you will own the end-to-end relationship lifecycle for a portfolio of strategic platform partners. These include ISVs, Merchant of Records (MoR) providers, Marketplaces, Aggregators, Orchestration Platforms and other embedded payment models. You will work closely with Sales from the early stages of the relationship (first transaction, or in some cases earlier) to ensure a seamless transition from commercial close to ongoing relationship management. From that point forward, you are responsible for driving relationship continuity, strategic alignment, sub-merchant activation, and sustainable growth. Your core objective is to ensure platform partners realise consistent and scalable value from their partnership with Paysafe, while enabling growth across their merchant ecosystem through activation, retention, and expansion. In this role, you will be the primary commercial contact for platform partners, working closely with internal teams to ensure smooth delivery and strong service outcomes. You will proactively monitor performance and service health, identify risks, manage escalations, and help partners successfully navigate Paysafe products and processors across their sub-merchant base. Success in this role requires strong ownership, structured communication, and the ability to operate confidently in complex, multi-stakeholder environments while balancing commercial growth with a strong service mindset. Key Responsibilities: Manage and grow a portfolio of strategic platform partners across ISVs, MoR providers, marketplaces, and other embedded payments models Develop and maintain strong relationships with key stakeholders, including senior and C-level decision-makers, to strengthen long-term partnerships Drive platform growth by identifying opportunities to expand product usage, enter new geographies, and scale sub-merchant adoption Monitor performance across key metrics including processing volumes, revenue trends, activation rates, operational health, and retention indicators Proactively identify and manage risks such as performance decline, operational issues, regulatory concerns, or partner dissatisfaction Lead structured Monthly and Quarterly Business Reviews focused on performance, priorities, and long-term partnership growth Collaborate closely with Product, Engineering, Risk/Underwriting, Compliance, Legal, Operations, and Customer Success to ensure smooth delivery and issue resolution Maintain clear and accurate account plans, activity tracking, and documentation within CRM systems Stay informed on payments industry trends, regulatory developments, and competitive activity to provide insights and recommendations Represent Paysafe in client meetings, industry forums, and events to strengthen relationships and market presence Support internal teams with escalations and partner requests to ensure a seamless experience across the platform lifecycle Qualifications & Skills Bachelor’s degree in Business, Finance, Technology, Marketing, or equivalent professional experience 5+ years of experience in relationship management, account management, or commercial roles within payments, fintech, SaaS, or platform-based businesses Experience managing ISVs, MoR providers, marketplaces, or other complex platform ecosystems (payments experience essential; payfac and digital wallets experience preferred) Proven track record of driving revenue growth through upsell, cross-sell, and strategic account expansion Strong understanding of the payments ecosystem, including processing, risk, compliance, and platform integrations Experience managing long-term, multi-stakeholder partner relationships Strong organisational skills with the ability to manage multiple accounts and priorities effectively Excellent communication, stakeholder management, and problem‑solving skills Data-driven mindset with the ability to interpret performance metrics and translate insights into action Comfortable working in a fast-paced, cross-functional environment Proficiency in CRM systems (Salesforce preferred), Microsoft Office, and analytics tools Willingness and ability to travel for client meetings and industry events Life at Paysafe: One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3200 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion. Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact. Equal Employment Opportunity Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type concerning ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.

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