Home › Companies › 5bfc6e99 9996 4cf1 80d7 5445dd240c6b 1586553082154907 745 › Central Services Representative
Central Services Representative
5bfc6e99 9996 4cf1 80d7 5445dd240c6b 1586553082154907 745 · Albuquerque, NM, US, Albuquerque, NM · Active · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 5bfc6e99 9996 4cf1 80d7 5445dd240c6b 1586553082154907 745 |
| Title | Central Services Representative |
| Normalized title | - |
| Department / team | - |
| Location | Albuquerque, NM, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-05-01 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 5bfc6e99 9996 4cf1 80d7 5445dd240c6b 1586553082154907 745. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Albuquerque. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 5bfc6e99 9996 4cf1 80d7 5445dd240c6b 1586553082154907 745 |
| Source | 3cfb2769-e030-459e-974d-464f7929cf20 |
| ATS provider | ADP Workforce Now Recruiting |
Description
The Central Services Representative is responsible for coordinating all aspects of hotel room reservations while delivering efficient, professional, and friendly telephone and guest services. This role serves as a primary point of contact for internal and external calls, performing PBX operations such as answering and directing calls, transferring calls to guest rooms or departments, recording and relaying accurate messages, processing wake-up calls, and assisting with guest inquiries, requests, complaints, and service recovery. The position requires strong knowledge of the hotel property management system to maximize room revenue, sell rooms to meet occupancy goals, follow approved selling strategies, and communicate daily with management and front desk leadership regarding guest-related issues. The representative builds guest loyalty through sincere interactions, maintains confidentiality of sensitive information, makes quick decisions in a fast-paced environment, works collaboratively with team members, and demonstrates full understanding of emergency procedures while working with Security as needed.
The Central Services Representative must adhere to Laguna Development Corporation core values, policies, safety and health regulations, and TGRA compliance requirements, while maintaining a clean, safe, and hazard-free work environment. Duties also include communicating with area hotels regarding occupancy and rates, supporting up-selling opportunities, participating in corporate meetings and events, and cross-training with the Front Office when necessary. The role requires regular, punctual attendance with flexibility to work weekends, holidays, and unusual hours, along with the physical ability to sit, stand, use hands repetitively, lift moderate weight, and function in an indoor environment with exposure to smoke, odors, noise, and confined areas. Qualifications include a high school diploma or GED preferred, relevant guest service experience (preferably in hospitality or gaming), clerical and PBX experience, basic computer proficiency, and the ability to pass a pre-employment drug and alcohol screening.
Full job record
| Job ID | 159aecb661d39f873dca5d2fef0b53b979f90401 |
| Org ID | 587bc425-be59-48d1-8d11-7b7f7d172b95 |
| Source ID | 3cfb2769-e030-459e-974d-464f7929cf20 |
| Board ID | 3cfb2769-e030-459e-974d-464f7929cf20 |
| Provider | adp_workforcenow |
| Provider Job Key | 543552 |
| Title | Central Services Representative |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Albuquerque, NM, US, Albuquerque, NM |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | NM |
| City | Albuquerque |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5bfc6e99-9996-4cf1-80d7-5445dd240c6b&ccId=1586553082154907_745&lang=en_US&type=JS&jobId=543552&jwId=9200922198647_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5bfc6e99-9996-4cf1-80d7-5445dd240c6b&ccId=1586553082154907_745&lang=en_US&type=JS&jobId=543552&jwId=9200922198647_1 |
| First Seen At | 2026-05-31 18:27:37Z |
| Last Seen At | 2026-06-06 20:34:11Z |
| Last Checked At | 2026-06-06 20:34:11Z |
| Last Changed At | 2026-06-06 20:34:11Z |
| Inactive At | — |
| Source Posted At | 2026-05-01 14:54:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=5bfc6e99-9996-4cf1-80d7-5445dd240c6b|1586553082154907_745/date=2026-06-06/2026-06-06T20-34-10-617Z-2fc854905a106f1c2f8b75a6bbec60fb70800b49ad8f5b3c25e7c1f1082cf811.json |
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