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HomeCompanies5bfc6e99 9996 4cf1 80d7 5445dd240c6b 1586553082154907 745Central Services Representative

Central Services Representative

5bfc6e99 9996 4cf1 80d7 5445dd240c6b 1586553082154907 745 · Albuquerque, NM, US, Albuquerque, NM · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company5bfc6e99 9996 4cf1 80d7 5445dd240c6b 1586553082154907 745
TitleCentral Services Representative
Normalized title-
Department / team-
LocationAlbuquerque, NM, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-01 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 5bfc6e99 9996 4cf1 80d7 5445dd240c6b 1586553082154907 745.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Albuquerque.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company5bfc6e99 9996 4cf1 80d7 5445dd240c6b 1586553082154907 745
Source3cfb2769-e030-459e-974d-464f7929cf20
ATS providerADP Workforce Now Recruiting

Description

The Central Services Representative is responsible for coordinating all aspects of hotel room reservations while delivering efficient, professional, and friendly telephone and guest services. This role serves as a primary point of contact for internal and external calls, performing PBX operations such as answering and directing calls, transferring calls to guest rooms or departments, recording and relaying accurate messages, processing wake-up calls, and assisting with guest inquiries, requests, complaints, and service recovery. The position requires strong knowledge of the hotel property management system to maximize room revenue, sell rooms to meet occupancy goals, follow approved selling strategies, and communicate daily with management and front desk leadership regarding guest-related issues. The representative builds guest loyalty through sincere interactions, maintains confidentiality of sensitive information, makes quick decisions in a fast-paced environment, works collaboratively with team members, and demonstrates full understanding of emergency procedures while working with Security as needed. The Central Services Representative must adhere to Laguna Development Corporation core values, policies, safety and health regulations, and TGRA compliance requirements, while maintaining a clean, safe, and hazard-free work environment. Duties also include communicating with area hotels regarding occupancy and rates, supporting up-selling opportunities, participating in corporate meetings and events, and cross-training with the Front Office when necessary. The role requires regular, punctual attendance with flexibility to work weekends, holidays, and unusual hours, along with the physical ability to sit, stand, use hands repetitively, lift moderate weight, and function in an indoor environment with exposure to smoke, odors, noise, and confined areas. Qualifications include a high school diploma or GED preferred, relevant guest service experience (preferably in hospitality or gaming), clerical and PBX experience, basic computer proficiency, and the ability to pass a pre-employment drug and alcohol screening.

Full job record

Job ID159aecb661d39f873dca5d2fef0b53b979f90401
Org ID587bc425-be59-48d1-8d11-7b7f7d172b95
Source ID3cfb2769-e030-459e-974d-464f7929cf20
Board ID3cfb2769-e030-459e-974d-464f7929cf20
Provideradp_workforcenow
Provider Job Key543552
TitleCentral Services Representative
Normalized Title
Statusactive
Activeyes
Location TextAlbuquerque, NM, US, Albuquerque, NM
Department
Team
Employment Type
Workplace Type
Remote Policy
CountryUnited States
RegionNM
CityAlbuquerque
Salary Raw
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5bfc6e99-9996-4cf1-80d7-5445dd240c6b&ccId=1586553082154907_745&lang=en_US&type=JS&jobId=543552&jwId=9200922198647_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5bfc6e99-9996-4cf1-80d7-5445dd240c6b&ccId=1586553082154907_745&lang=en_US&type=JS&jobId=543552&jwId=9200922198647_1
First Seen At2026-05-31 18:27:37Z
Last Seen At2026-06-06 20:34:11Z
Last Checked At2026-06-06 20:34:11Z
Last Changed At2026-06-06 20:34:11Z
Inactive At
Source Posted At2026-05-01 14:54:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=5bfc6e99-9996-4cf1-80d7-5445dd240c6b|1586553082154907_745/date=2026-06-06/2026-06-06T20-34-10-617Z-2fc854905a106f1c2f8b75a6bbec60fb70800b49ad8f5b3c25e7c1f1082cf811.json
Event Fields
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Parsed Structured
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}
Extensions
{}
Native Structured
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