Customer Care Associate - Remote

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    "requisitionDescription": "<div><div><div><div><div><div><div><strong id=\"isPasted\"><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">Global Contact Services is currently looking for Remote Full-Time and Part-Time Associates<br><br></span></strong><p style=\"text-align:left;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><strong>Job Description:</strong></span></p><p style=\"text-align:left;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority (NYCTA). &nbsp;GCS provides 24/7/365 customer service for the NYCTA <a href=\"https://www.mta.info/accessibility/access-a-ride/welcome-to-access-a-ride-paratransit-service\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><em>&ldquo;Access-a-Ride&rdquo;</em></strong></a> transportation program. &nbsp;It provides public transportation for eligible customers who have disabilities that prevent them from using the public buses and subways.</span></p><p style=\"text-align:left;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px;\">Currently, GCS is hiring Full-Time or Part-Time positions - both experienced and entry level.</span></p><p style=\"text-align:left;\"><span style=\"font-family: verdana, sans-serif; font-size: 14px;\" id=\"isPasted\"><strong>Remote Positions are available for workers within a 50-mile radius and under a 2-hour commute from 3300 Northern Blvd, Long Island City, NY. &nbsp;This area includes all five boroughs, wider NY and parts of New Jersey.</strong>&nbsp;</span></p><ul><li style=\"text-align: left; font-family: verdana, sans-serif; font-size: 14px;\">The positions are primarily remote - there may be times when you are required to report to the office &nbsp;&nbsp;<ul style=\"font-family: initial; font-size: initial;\"><li style=\"text-align: left; font-family: verdana, sans-serif; font-size: 14px; color: rgb(184, 49, 47);\"><strong><u>ON-SITE (in person) training is required for all new employees</u></strong><u>. </u></li></ul></li></ul><p><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><strong>Qualifications include:</strong></span></p><ul><li style=\"font-family: verdana, sans-serif; font-size: 14px;\"><strong>Excellent Communication Skills</strong> - clear speaking, focused listening, note taking, data entry, friendly personality</li><li style=\"font-family: verdana, sans-serif; font-size: 14px;\"><strong>Strong Work Ethic</strong> &ndash; Being on-time, following directions, available for overtime, shift bid flexibility</li><li style=\"font-family: verdana, sans-serif; font-size: 14px;\"><strong>Personal Computer&nbsp;</strong>&ndash; Must have and use a desktop or laptop with the latest version of Windows or macOS operating system, 16 GB of RAM and, 2.5 GHZ processing speed. &nbsp;<ul style=\"font-family: initial; font-size: initial;\"><li style=\"font-family: verdana, sans-serif; font-size: 14px;\">Chromebooks, iPad, tablets and other mobile devices will NOT work with the systems required for a remote employee.</li><li style=\"font-family: verdana, sans-serif; font-size: 14px;\">Must be willing to allow GCS to load free anti-virus software on your personal computer.</li></ul></li><li style=\"font-family: verdana, sans-serif; font-size: 14px;\"><strong>Remote Environment&nbsp;</strong>- must have a designated area, free of distractions and background noise to perform your duties as a remote employee.</li><li style=\"font-family: verdana, sans-serif; font-size: 14px;\">GCS provides a headset for you to use and cybersecurity during your paid training period.</li></ul><span style=\"font-family: verdana, sans-serif; font-size: 14px;\"><strong>Paid Training classes are being filled&nbsp;</strong><strong>now.&nbsp;<br><br>Apply today.</strong><br></span></div></div></div></div></div></div></div>\n",
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