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Home › Companies › 55192329 C32d 45ac B4cb 49d65ab192d0 19000101 000001 › Product Owner (AI & Prompt Strategy)

Product Owner (AI & Prompt Strategy)

55192329 C32d 45ac B4cb 49d65ab192d0 19000101 000001 · Fort Worth, TX, US, Fort Worth, TX · Hybrid · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company55192329 C32d 45ac B4cb 49d65ab192d0 19000101 000001
TitleProduct Owner (AI & Prompt Strategy)
Normalized title-
Department / team-
LocationFort Worth, TX, United States
Work modelHybrid / Hybrid
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-23 / 2026-06-23
Changed / last seen2026-06-23 / 2026-06-23

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Fort Worth.Open
Work model jobsActive Hybrid postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company55192329 C32d 45ac B4cb 49d65ab192d0 19000101 000001
Sourcecbfd1169-9dc4-41d6-a8b6-d619a058c3be
ATS providerADP Workforce Now Recruiting

Description

* Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. * Location : Dallas, TX (hybrid) Job Description We are seeking a Product Owner (AI & Prompt Strategy) to serve as a prompt-development focused leader for conversational AI initiatives. Operating within a Federated Hub-and-Spoke model, you will sit at the orchestration level across work teams to own the company-wide prompt and persona strategy. Partnering closely with the core engineering team and leading a team of Product Analysts, you will drive the parallel development and deployment of voice AI agents across CDL/Sales, Servicing, and Fulfillment. Key Responsibilities: · Strategy & Orchestration: Lead the overall product vision for conversational AI agents, owning the company-wide persona, brand voice, and overarching prompt strategy. · Agent & Sub-Agent Architecture Design: Architect the multi-agent orchestration layer, defining how primary routing agents interpret user intent and seamlessly hand off tasks to specialized, domain-specific sub-agents (e.g., specific agents for Sales vs. Servicing vs. Fulfillment). Establish the logic boundaries, tool access, and context parameters for each sub-agent. · Iterative Prompt Refinement: Continuously develop, test, and tune complex system prompts, system instructions, and few-shot examples. Optimize these prompts across the AWS tech stack to balance conversational quality, token efficiency, and response latency. · Prompt Effectiveness Tracking & Analytics: Establish robust tracking frameworks to measure prompt and agent efficacy at a granular level. Monitor specialized metrics such as hallucination rates, contextual accuracy, task completion/containment rates, and user drop-off to drive continuous prompt optimization cycles. · Stakeholder Alignment: Serve as the central orchestrator across CDL/Sales, Servicing, and Fulfillment teams to negotiate and refine business requirements, ensuring parallel development without technical bottlenecks. · Testing & Quality Assurance: Define the "Golden Dataset" of test scenarios to feed into engineering’s automated LLM-as-a-judge evaluation pipelines. Oversee structured A/B testing initiatives and data analysis to iteratively optimize agent responses against baseline configurations. · Performance & ROI: Define product strategy and track ROI by aligning AI agent performance to key business KPIs, including Customer Satisfaction (CSAT) and Average Handle Time (AHT). · Cross-Functional Collaboration: Partner with the engineering team to integrate prompt designs with the core infrastructure, latency management pipelines, and real-time safety guardrails. What You’ll Bring · 5–7 years of Product Management or Product Ownership experience, ideally within mortgage, fintech, or complex customer servicing environments. · Demonstrated experience with AI/ML products, specifically conversational AI, Large Language Models (LLMs), and deep prompt engineering strategies within an enterprise AWS environment. · Proven ability to design multi-agent or complex state-machine conversational architectures. · Strong analytical background with a track record of building effectiveness dashboards, running A/B tests, and utilizing AI-specific metrics (e.g., hallucination tracking, prompt latency) to drive improvements. · Ability to translate complex business logic into precise technical configurations and natural language flows. · Exceptional leadership and stakeholder management skills. Kaleidoscope, an Infosys Company, is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Full job record

Job ID158bdb5f686c818e91321b7d53a4444d7ff1e662
Org ID37c37617-fd25-40e1-be81-b905fe09ac08
Source IDcbfd1169-9dc4-41d6-a8b6-d619a058c3be
Board IDcbfd1169-9dc4-41d6-a8b6-d619a058c3be
Provideradp_workforcenow
Provider Job Key958100
TitleProduct Owner (AI & Prompt Strategy)
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CountryUnited States
RegionTX
CityFort Worth
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=55192329-c32d-45ac-b4cb-49d65ab192d0&ccId=19000101_000001&lang=en_US&type=JS&jobId=958100&jwId=9201546411939_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=55192329-c32d-45ac-b4cb-49d65ab192d0&ccId=19000101_000001&lang=en_US&type=JS&jobId=958100&jwId=9201546411939_1
First Seen At2026-06-23 13:07:05Z
Last Seen At2026-06-23 13:07:05Z
Last Checked At2026-06-23 13:07:05Z
Last Changed At2026-06-23 13:07:05Z
Inactive At—
Source Posted At2026-06-23 12:25:00Z
Source Updated At—
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    "requisitionDescription": "<div><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>*</strong></span><span data-teams=\"true\" data-pasted=\"true\" style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.</strong></span><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>*</strong></span></p><p><br></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Location</strong>: Dallas, TX (hybrid)</span></p><p><br></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Job Description</strong></span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">We are seeking a Product Owner (AI &amp; Prompt Strategy) to serve as a prompt-development focused leader for conversational AI initiatives. Operating within a Federated Hub-and-Spoke model, you will sit at the orchestration level across work teams to own the company-wide prompt and persona strategy. Partnering closely with the core engineering team and leading a team of Product Analysts, you will drive the parallel development and deployment of voice AI agents across CDL/Sales, Servicing, and Fulfillment.</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Key Responsibilities:</strong></span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&middot; Strategy &amp; Orchestration: Lead the overall product vision for conversational AI agents, owning the company-wide persona, brand voice, and overarching prompt strategy.</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&middot; Agent &amp; Sub-Agent Architecture Design: Architect the multi-agent orchestration layer, defining how primary routing agents interpret user intent and seamlessly hand off tasks to specialized, domain-specific sub-agents (e.g., specific agents for Sales vs. Servicing vs. Fulfillment). Establish the logic boundaries, tool access, and context parameters for each sub-agent.</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&middot; Iterative Prompt Refinement: Continuously develop, test, and tune complex system prompts, system instructions, and few-shot examples. Optimize these prompts across the AWS tech stack to balance conversational quality, token efficiency, and response latency.</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&middot; Prompt Effectiveness Tracking &amp; Analytics: Establish robust tracking frameworks to measure prompt and agent efficacy at a granular level. Monitor specialized metrics such as hallucination rates, contextual accuracy, task completion/containment rates, and user drop-off to drive continuous prompt optimization cycles.</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&middot; Stakeholder Alignment: Serve as the central orchestrator across CDL/Sales, Servicing, and Fulfillment teams to negotiate and refine business requirements, ensuring parallel development without technical bottlenecks.</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&middot; Testing &amp; Quality Assurance: Define the &quot;Golden Dataset&quot; of test scenarios to feed into engineering&rsquo;s automated LLM-as-a-judge evaluation pipelines. Oversee structured A/B testing initiatives and data analysis to iteratively optimize agent responses against baseline configurations.</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&middot; Performance &amp; ROI: Define product strategy and track ROI by aligning AI agent performance to key business KPIs, including Customer Satisfaction (CSAT) and Average Handle Time (AHT).</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&middot; Cross-Functional Collaboration: Partner with the engineering team to integrate prompt designs with the core infrastructure, latency management pipelines, and real-time safety guardrails.</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>What You&rsquo;ll Bring</strong></span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&middot; 5&ndash;7 years of Product Management or Product Ownership experience, ideally within mortgage, fintech, or complex customer servicing environments.</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&middot; Demonstrated experience with AI/ML products, specifically conversational AI, Large Language Models (LLMs), and deep prompt engineering strategies within an enterprise AWS environment.</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&middot; Proven ability to design multi-agent or complex state-machine conversational architectures.</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&middot; Strong analytical background with a track record of building effectiveness dashboards, running A/B tests, and utilizing AI-specific metrics (e.g., hallucination tracking, prompt latency) to drive improvements.</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&middot; Ability to translate complex business logic into precise technical configurations and natural language flows.</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&middot; Exceptional leadership and stakeholder management skills.</span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style='color: rgb(0, 0, 0); font-family: \"Times New Roman\"; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span data-teams=\"true\" data-pasted=\"true\"><strong><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Kaleidoscope, an Infosys Company, is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.</span></strong></span></p></div>\n",
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