Senior Fraud Operations Specialist

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  "active_status": "active"
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    "region": "NY",
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  "salary_period": "year",
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  "salary_currency": "USD"
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{
  "lists": [
    {
      "text": "Key Responsibilities: ",
      "content": "<div>\n\n<li>\n<p>Diligently investigate and resolve complex, high-impact fraud cases originating from internal teams (Engineering, Sales, Success, Billing Support, Number Operations) and carrier partners, applying strong analytical judgment and clear documentation</p>\n</li>\n<li>\n<p>Handle complex escalations and take difficult final decisions with direct business impact, ensuring every decision is thoroughly documented and backed by data</p>\n</li>\n<li>\n<p>Conduct advanced data analysis using tools such as Looker, Datadog, SQL, HEX and similar platforms to identify emerging fraud patterns, quantify risk and support data-driven decisions</p>\n</li>\n<li>\n<p>Review and assess KYC (Know Your Customer) and KYB (Know Your Business) documentation to evaluate customer risk profiles and flag suspicious onboarding activity</p>\n</li>\n<li>\n<p>Partner with customer account owners and cross-functional stakeholders to communicate fraud findings clearly and support resolution</p>\n</li>\n<li>\n<p>Assist the Fraud Operations Manager in identifying process improvement opportunities and contribute to the refinement of fraud detection and prevention practices</p>\n</li>\n<li>\n<p>Accurately document fraud attempts, trends and loss events to support reporting and continuous improvement efforts</p>\n</li>\n\n</div>"
    },
    {
      "text": "Qualifications: ",
      "content": "<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt;\">5+ years of experience</span></strong><span style=\"font-size: 10pt;\"> in Fraud Prevention, Risk Management, or Trust &amp; Safety at a technology company</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt;\">Proficiency in data analytics tools</span></strong><span style=\"font-size: 10pt;\"> (Looker, Datadog, SQL or equivalent). You are comfortable extracting data for your ad-hoc analyses independently</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt;\">Solid judgment</span></strong><span style=\"font-size: 10pt;\"> when handling complex, high-impact fraud cases. Able to make well-supported, data-driven decisions under ambiguity</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt;\">Hands-on experience</span></strong><span style=\"font-size: 10pt;\"> reviewing </span><strong><span style=\"font-size: 10pt;\">KYC</span></strong><span style=\"font-size: 10pt;\"> and </span><strong><span style=\"font-size: 10pt;\">KYB</span></strong><span style=\"font-size: 10pt;\"> documentation as part of fraud or risk assessment processes</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt;\">Experience with ATO</span></strong><span style=\"font-size: 10pt;\"> (account takeover) detection and response, including containment workflows and post-incident monitoring</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Experience with </span><strong><span style=\"font-size: 10pt;\">fraud detection tools</span></strong><span style=\"font-size: 10pt;\">, </span><strong><span style=\"font-size: 10pt;\">case management platforms</span></strong><span style=\"font-size: 10pt;\"> (e.g. Zendesk), and industry best practices</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt;\">Exceptional written and oral communication</span></strong><span style=\"font-size: 10pt;\"> skills. Able to convey complex fraud scenarios to varied audiences in plain language, with clear and actionable conclusions</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Highly proactive, organized, and accountable. Capable of ruthless prioritization across concurrent cases and comfortable escalating blockers without being prompted</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt;\">Customer-first mindset</span></strong><span style=\"font-size: 10pt;\"> with a track record of strong internal and external stakeholder management</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Nice to have: experience in the TelCo sector, familiarity with telecom fraud vectors (e.g. toll fraud, phishing, callback scams) is a strong plus</span></p>\n</li>\n\n</ul></div>"
    }
  ],
  "country": "US",
  "createdAt": 1778172604604,
  "updatedAt": null,
  "categories": {
    "team": "14003 - Support Ops",
    "location": "Remote NY",
    "commitment": "Permanent Full Time Employee",
    "department": "Customer Experience",
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